IHS-Mitel-A-North-American-UCaaS-Leader

IHS: Mitel A North American UCaaS Leader

Posted on Posted in Blog

IHS: Mitel A North American UCaaS Leader In May 2017, we published our North American UCaaS Scorecard, where we evaluated the top ten UC as a service (UCaaS) providers. The purpose of the Scorecard is to determine which service providers currently lead the market for UCaaS and are best positioned to succeed in the long term based on […]

video conferencing-vs-in-person-conferencing

The 8 Reasons that Video Conferencing is Better

Posted on Posted in Blog

The 8 Reasons that Video Conferencing is Better than In-Person Conferencing This post originally appeared on IPro Media. The world is changing quickly. With the many technological advances of video conferencing (combined with the rapid adoption rate), we must ask ourselves: why bother with in-person conferencing anymore? The truth is that we really shouldn’t. Here are […]

Customer Engagements

Customer Engagements May Be Wasting Your Time and Money

Posted on Posted in Blog

How the Way You're Handling Customer Engagements May Be Wasting Your Time and Money If your idea of contact center technology involves rows of agents auto-dialing customers, think again. The truth is any business with customers (i.e., every business) can use contact center technology to better handle its customer engagements and serve its internal customers. The result? A […]

Communications Investment

Make the Most of Your Communications Investment

Posted on Posted in Blog

Six Steps to Make the Most of Your Communications Investment Technology is changing rapidly. But, when it comes to unified communications and collaboration (UCC), there are easy steps you can take to ensure your investments are primed for the long-run.  No matter what tomorrow brings, here are six steps to follow to make the most […]

Shortel

Mitel Announces Definitive Agreement to Acquire ShoreTel

Posted on Posted in Blog

Mitel Aquires ShorTel   Accelerates Mitel’s path to growth  Delivers attractive shareholder value with $60 million in expected synergies Moves Mitel into a #2 position in UCaaS market Expected to be accretive in the first year OTTAWA and SUNNYVALE, Calif., July 27, 2017 (GLOBE NEWSWIRE) — Mitel (Nasdaq:MITL) (TSX:MNW) and ShoreTel (Nasdaq:SHOR) today announced that […]

Customer Experience

Ten Customer Experience Facts to Remember

Posted on Posted in Blog

Ten Customer Experience Facts to Remember The customer experience (CX) is changing, and the use of digital services is rising astronomically. As a result of this changing experience, businesses must position themselves to offer customers an outstanding CX or risk losing their businesses. To offer your customers the best experience, keep these points in mind: […]

Public Cloud

Why Public Cloud Makes Sense for Growing Businesses

Posted on Posted in Blog

Why Public Cloud Makes Sense for Growing Businesses   n this video blog post, Terry McCabe, CTO of Mobile Enterprise, explains why public cloud makes sense for growing businesses. Be sure to check out our companion post for when hybrid cloud makes sense for businesses, The Case for Hybrid Cloud. From the Video We see lots […]