How-the-Smartphone-Has-Changed-Customer-Experience

The Smartphone Has Changed Customer Experience

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How the Smartphone Has Changed Customer Experience With the advent of the digital communication age, customers have new ways to communicate and shop that didn’t exist 30 years ago. Effectively, for the customer  — and therefore for your business  — the world has become a much smaller place. A customer’s interaction with a business today […]

Customer Experience

Customer Experience Mistakes to Avoid

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  Digital transformation of the customer experience has changed the way customers expect to communicate with your business. Christian Szpilfogel, Vice President of Strategy for Mitel, addresses some of the customer experience pitfalls he’s seen in the industry, and what your business can do to avoid them.       From the video: My name’s Christian Szpilfogel, and I’m […]

Security Advisory 18-0001

Mitel Product Security Advisory 18-0001

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Side-Channel Analysis Vulnerabilities Advisory ID: 18-0001 Publish Date: 2018-01-08 Revision: 1.0 Summary On January 3rd, 2018, researchers disclosed three vulnerabilities that leverage speculative execution capabilities of many modern processors. These vulnerabilities may allow unauthorized disclosure of information between different user processors and between user and kernel processes. The vulnerabilities are referred to as Spectre (CVE-2017-5753, […]

IHS-Mitel-A-North-American-UCaaS-Leader

IHS: Mitel A North American UCaaS Leader

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IHS: Mitel A North American UCaaS Leader In May 2017, we published our North American UCaaS Scorecard, where we evaluated the top ten UC as a service (UCaaS) providers. The purpose of the Scorecard is to determine which service providers currently lead the market for UCaaS and are best positioned to succeed in the long term based on […]

video conferencing-vs-in-person-conferencing

The 8 Reasons that Video Conferencing is Better

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The 8 Reasons that Video Conferencing is Better than In-Person Conferencing This post originally appeared on IPro Media. The world is changing quickly. With the many technological advances of video conferencing (combined with the rapid adoption rate), we must ask ourselves: why bother with in-person conferencing anymore? The truth is that we really shouldn’t. Here are […]

Customer Engagements

Customer Engagements May Be Wasting Your Time and Money

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How the Way You're Handling Customer Engagements May Be Wasting Your Time and Money If your idea of contact center technology involves rows of agents auto-dialing customers, think again. The truth is any business with customers (i.e., every business) can use contact center technology to better handle its customer engagements and serve its internal customers. The result? A […]

Communications Investment

Make the Most of Your Communications Investment

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Six Steps to Make the Most of Your Communications Investment Technology is changing rapidly. But, when it comes to unified communications and collaboration (UCC), there are easy steps you can take to ensure your investments are primed for the long-run.  No matter what tomorrow brings, here are six steps to follow to make the most […]