Communications Investment

Make the Most of Your Communications Investment

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Six Steps to Make the Most of Your Communications Investment Technology is changing rapidly. But, when it comes to unified communications and collaboration (UCC), there are easy steps you can take to ensure your investments are primed for the long-run.  No matter what tomorrow brings, here are six steps to follow to make the most […]


Mitel Announces Definitive Agreement to Acquire ShoreTel

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Mitel Aquires ShorTel   Accelerates Mitel’s path to growth  Delivers attractive shareholder value with $60 million in expected synergies Moves Mitel into a #2 position in UCaaS market Expected to be accretive in the first year OTTAWA and SUNNYVALE, Calif., July 27, 2017 (GLOBE NEWSWIRE) — Mitel (Nasdaq:MITL) (TSX:MNW) and ShoreTel (Nasdaq:SHOR) today announced that […]

Customer Experience

Ten Customer Experience Facts to Remember

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Ten Customer Experience Facts to Remember The customer experience (CX) is changing, and the use of digital services is rising astronomically. As a result of this changing experience, businesses must position themselves to offer customers an outstanding CX or risk losing their businesses. To offer your customers the best experience, keep these points in mind: […]

Public Cloud

Why Public Cloud Makes Sense for Growing Businesses

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Why Public Cloud Makes Sense for Growing Businesses   n this video blog post, Terry McCabe, CTO of Mobile Enterprise, explains why public cloud makes sense for growing businesses. Be sure to check out our companion post for when hybrid cloud makes sense for businesses, The Case for Hybrid Cloud. From the Video We see lots […]

Hospitality Technology

Hospitality Technology Case Studies

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6 Hospitality Technology Case Studies You Should See There are few places that the customer experience (the guest experience) is more important than hotels and hospitality businesses and Hospitality Technology. We’re happy to present visions of the future, but today thought you’d like something a little more immediate and actionable. So here are six concrete […]

Hotel Technology

Hotel Technology Trends

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Top 10 Communication Trends in Hotel Technology for 2017 Once long ago, hotels, motels and other hospitality businesses occupied a fairly simple space in people’s lives—they were a place for guests to lay their heads away from home. But anyone who’s spent time in the hospitality industry in the last several years knows that the […]


Indiana Pacers switch to Mitel

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Indiana Pacers switch to high-performance tools to better serve fans Pacers Sports & Entertainment, the parent company of the NBA’s Indiana Pacers and the WNBA’s Indiana Fever, has been around for 50 years and employs hundreds of full-time employees and thousands of part-time employees.


Avaya May Stop Support of CS1000

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Avaya May Stop Support of CS1000 What Does It Mean for Hospitals    The desk phone continues to be a core part of many organizations. However, the demise of certain older PBX companies (Nortel), and the financial state of some current players, like Avaya, has brought the long-term viability of these systems into question. While […]


Mitel Purchases Toshiba

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Mitel Signs MoU with Toshiba to Transfer UC Assets Transition from Toshiba to Mitel with Ease Continue on your path towards future growth with your current communication system. You have questions, we have answers. Connect with a Toshiba transition expert today. | 913-780-3166   Transition to Mitel Seamlessly Change can be challenging for businesses. […]


Improve Unified Collaboration Etiquette

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Unified Collaboration Etiquette and How to Improve It In this audio interview, Daryl Reva speaks with ITinCanadaOnline’s Nestor Arellana about unified collaboration etiquette and the rules employees should follow to respect a coworker’s presence. Audio Transcript Nestor Arellana / IT in Canada Online: Over the last few years, enterprise collaboration apps and video conferencing apps […]