How-the-Smartphone-Has-Changed-Customer-Experience

The Smartphone Has Changed Customer Experience

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How the Smartphone Has Changed Customer Experience With the advent of the digital communication age, customers have new ways to communicate and shop that didn’t exist 30 years ago. Effectively, for the customer  — and therefore for your business  — the world has become a much smaller place. A customer’s interaction with a business today […]

Customer Experience

Customer Experience Mistakes to Avoid

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  Digital transformation of the customer experience has changed the way customers expect to communicate with your business. Christian Szpilfogel, Vice President of Strategy for Mitel, addresses some of the customer experience pitfalls he’s seen in the industry, and what your business can do to avoid them.       From the video: My name’s Christian Szpilfogel, and I’m […]

Security Advisory 18-0001

Mitel Product Security Advisory 18-0001

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Side-Channel Analysis Vulnerabilities Advisory ID: 18-0001 Publish Date: 2018-01-08 Revision: 1.0 Summary On January 3rd, 2018, researchers disclosed three vulnerabilities that leverage speculative execution capabilities of many modern processors. These vulnerabilities may allow unauthorized disclosure of information between different user processors and between user and kernel processes. The vulnerabilities are referred to as Spectre (CVE-2017-5753, […]

Que'd

Que’d Marketing On Hold

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Que'd Marketing On Hold Towner told you it was coming, but the wait is just beginning. A better more creative way of marketing. A clever way to captivate your clients, keep them smiling, increase sales, strengthen your customer service like a boss. Que’d by Towner Communications. Our dynamic Marketing On Hold Solution . Because Good […]

Hackers had flooded Dyn

Hackers had flooded Dyn

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Internet outage swoops across the US BY LAURA HAUTALA OCTOBER 22, 2016 8:58 AM PDT Attacks against a core internet firm play havoc with some of the world’s most popular websites.     Across the US on Friday, people screamed at their phones and computers and went a little crazy trying to figure out which of their favorite […]

Nawbo

2017 NAWBO Women’s Business Conference

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The NAWBO Women's Business Conference   I literally just got back to my office after three days in Minneapolis attending the 2017 National Women’s Business Conference hosted by NAWBO, or as we NAWBO’ers call it “the NAWBOWBC”.   Yep. I am tired from three days of conferencing and all the fun that goes with it but I am […]

IHS-Mitel-A-North-American-UCaaS-Leader

IHS: Mitel A North American UCaaS Leader

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IHS: Mitel A North American UCaaS Leader In May 2017, we published our North American UCaaS Scorecard, where we evaluated the top ten UC as a service (UCaaS) providers. The purpose of the Scorecard is to determine which service providers currently lead the market for UCaaS and are best positioned to succeed in the long term based on […]