IHS: Mitel A North American UCaaS Leader

Posted on Posted in Blog

IHS: Mitel A North American UCaaS Leader In May 2017, we published our North American UCaaS Scorecard, where we evaluated the top ten UC as a service (UCaaS) providers. The purpose of the Scorecard is to determine which service providers currently lead the market for UCaaS and are best positioned to succeed in the long term based on […]


Mitel Purchases Toshiba

Posted on Posted in Blog

Mitel Signs MoU with Toshiba to Transfer UC Assets Transition from Toshiba to Mitel with Ease Continue on your path towards future growth with your current communication system. You have questions, we have answers. Connect with a Toshiba transition expert today. info@townerkc.com | 913-780-3166   Transition to Mitel Seamlessly Change can be challenging for businesses. […]


Captive Touch Screens & Productivity?

Posted on Posted in Blog

What Do Captive Touch Screens Have to do with Desk Phones & Productivity?   When we picture the business desk phone, there’s a good chance a fairly traditional image comes to mind—a handset, to be sure, probably plenty of buttons and maybe even a paper sheet of quick-reference contact numbers behind a clear plastic protector. […]

2017 IT Salaries

2017 I.T. Salaries! GET PAID

Posted on Posted in Blog

Everything You Need to Know about 2017 IT Salaries   It’s that time of year. Budgets. Planning. Expanding. Hiring. Whether you’re looking to hire some new IT professionals or looking for a new IT job yourself, these resources from many of the authorities on IT salaries will give you a great foundation to start.   […]


Options for Avaya Customers

Posted on Posted in Blog

Options for Avaya Customers: Do Nothing. Change Everything. Or Evolve. Confused? Read On…   Over a month has passed since Avaya filed for Chapter 11 protection on January 19 in the US bankruptcy courts. This petition marked the next step in a long journey of uncertainty for Avaya that started in 2009 when it acquired Nortel. […]

Cloud Benefits

5 Cloud Benefits You Should Know

Posted on Posted in Blog

5 Valuable Cloud Benefits You Should Know 1. How you can enable a mobile workforce with cloud communications We’re all busy today. But we’re not always productive. For example, we spend several hours every week checking emails, schedules, text messages, and voicemails in multiple applications and on multiple devices just to make sure we’re not […]

Call Center Trends

Call Center Trends for 2017

Posted on Posted in Blog

The 8 Most Important Call Center Trends For 2017   We saw a lot of changes to the call center and customer experience landscape in 2016. Cloud communications and virtual agents were on the forefront of everyone’s minds, and social media was more important than ever. 2017 is shaping up to be the year of […]

video conferencing

Why People HATE Video Conferencing

Posted on Posted in Blog

5 Surprising Reasons For Low Video Conferencing Adaptation You probably already know that businesses are adopting video conferencing technology at rapid pace. MarketsandMarkets recently projected that the enterprise video market, which includes video conferencing systems, will reach $36.8 billion by 2020. In fact, more than 54 percent of employees regularly take part in work-related video […]

Team collaboration tools

Surviving Team Collaboration Tools Overload!

Posted on Posted in Blog

How To Survive Team Collaboration Tool Overload Google “business collaboration tools” and you’ll get 58 million results. Suffice it to say, there’s a proliferation of collaboration tools out there, especially over-the-top (OTT) applications to help your business. Some tools are for chatting, some for conferencing, some for screen sharing, some for file sharing, and so […]