IHS: Mitel A North American UCaaS Leader

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IHS: Mitel A North American UCaaS Leader In May 2017, we published our North American UCaaS Scorecard, where we evaluated the top ten UC as a service (UCaaS) providers. The purpose of the Scorecard is to determine which service providers currently lead the market for UCaaS and are best positioned to succeed in the long term based on […]

Unified Communications

What DOES Unified Communications Mean?

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What Does Unified Communications Mean? Ask around and you’ll probably find that there are more definitions for unified communications than there are unified communications vendors. Some definitions focus on technology, others on access, others on identity, and the list goes on. But what is common through practically every definition of this often-debated term is the […]

How to Make Your Phone Appear Busy

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How to Make Your Phone Appear Busy The Mitel IP phone lets you spoof a busy status, which essentially makes your phone appear engaged. Other users who are on your phone system will see the normal busy message on their phone screen. This feature is called Make Busy, and you’ll need to have a key […]

5 Things You Need to Know About Team Collaboration

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The ways teams collaborate has fundamentally changed in the last few years. There are seemingly endless tools, apps and software that claim to transform the collaboration experience. Some do more to make good on that promise than others—and you can’t forget to account for the context for how they fit into your organization’s overall IT […]

Mobile Workforce Saves Time and Money

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8 Ways A Mobile Workforce Saves Time and Money What’s the benefit of a Mobile Workforce? Some people will say employee morale. Others will say shorter commutes. Some will even tout health benefits. And those are all true. But they don’t make a business case. What does? At Towner Communications, we know going mobile saves […]

Setting up a Vociemail Password

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Changing Your Voicemail Password A voicemail message is a message left when the recipient’s phone is busy. When you want to retrieve a voicmail message, you may have to enter a password. This article describes the process of setting it. Before you begin, you’ll need to have a pre-programmed Superkey. Ask us at Towner Communications if you’re not sure whether […]

Four Ways to Profit from Your Mobility Strategy

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If video killed the radio star, jurors would agree that mobility killed the traditional workday. Mobility turned your once immobile desktop computer into a 13-inch laptop you can carry home with you, and spawned miniature tablets and ever-present, pocket-sized smartphones. Your mobile devices coupled with cloud technology give you instant and constant access to your virtual […]

Seven Steps for a Successful Digital Experience

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Seven Steps for Creating a Successful Digital Customer Experience The digital experience is becoming more and more important. Luckily, there are easy seven steps you can take to transition your customer experience from dated to digital. 1. Take responsibility Who is ultimately responsible for customer engagements: the CEO, sales director, marketing director, customer service director? If this isn’t […]

Cloud Mobile Suite

Mobile Cloud Suite

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Mobile Cloud Suite The Mobile Cloud Suite bundles together the network elements and applications required to get services like VoLTE, VoWiFi, ViLTE, and Advanced Messaging launched and available to subscribers quickly.   Subscribers demand new and innovative services such as Voice over WiFi, Voice over LTE and Converged Messaging. These services are typically offered by […]