Insights From Communication Professionals
Cyber Security Best Practices Check List
Towner’s cyber security experts have put together an advisory of security best practices to help protect businesses from the most common attacks they might experience. This guide aims to break down security into key categories that are easy to understand and easy to implement.
Comprehensive Security Guide
As cyberattacks become more sophisticated and hackers more aggressive, business communications such as telephone calls, voicemails, text messages, video meetings and file sharing are increasingly targets of attacks.
Important SMS (Texting) Policy
URGENT MEMO: SMS service, including Company Messaging, has been designed and provisioned for person-to-person messaging, meaning sending/receiving one message at a time with two-way (back and forth) communication between two human users.
HOW CHATGPT CAN ENHANCE THE CUSTOMER EXPERIENCE
As a highly sophisticated chatbot, ChatGPT is very good at answering prompts, as shown in the opening dialogue above. It can then remember previous responses and modify them based on further input. For example, it made the contact center agent friendlier and shortened the conversation upon request.
