Insights From Communication Professionals
Update Holiday Greeting in Elevate Admin Portal
Learn how to update your holiday greetings and auto attendant settings in the Elevate Admin Portal. This step-by-step guide covers holiday hours, greeting uploads, and after-hours call routing to keep your business communication efficient during seasonal changes.
Ensuring Microsoft Teams Reliability with Towner Solutions
Avoid costly Microsoft Teams downtime. Discover Towner’s reliable solutions to keep Teams stable with proactive monitoring and support.
The Ultimate Contact Center Glossary: From ACD to Omnichannel – Everything You Need to Know to Elevate Customer Service
Master contact center terminology with this comprehensive guide. Key terms like ACD, SLA, IVR, and more to optimize your customer service.
How Towner’s HIPAA-Compliant VoIP Solution Transformed Healthcare Communication During a Crisis
When a severe storm threatened operations, a multi-location healthcare provider faced a critical communication breakdown. With doctors and patients relying on seamless coordination, their outdated phone system failed—causing missed calls, frustrated patients, and overwhelmed staff. But Towner’s HIPAA-compliant VoIP solution, integrated with advanced call-routing AI, turned the crisis into a communication success story. The Problem: […]
