Insights From Communication Professionals
The Smartphone Has Changed Customer Experience
How the Smartphone Has Changed Customer Experience With the advent of the digital communication age, customers have new ways to communicate and shop that didn’t exist 30 years ago. Effectively, for the customer — and therefore for your business — the world has become a much smaller place. A customer’s interaction with a business today […]
Customer Experience Mistakes to Avoid
Digital transformation of the customer experience has changed the way customers expect to communicate with your business. Christian Szpilfogel, Vice President of Strategy for Mitel, addresses some of the customer experience pitfalls he’s seen in the industry, and what your business can do to avoid them. From the video: My name’s Christian Szpilfogel, and I’m VP of […]
Mitel Product Security Advisory 18-0001
Side-Channel Analysis Vulnerabilities Advisory ID: 18-0001 Publish Date: 2018-01-08 Revision: 1.0 Summary On January 3rd, 2018, researchers disclosed three vulnerabilities that leverage speculative execution capabilities of many modern processors. These vulnerabilities may allow unauthorized disclosure of information between different user processors and between user and kernel processes. The vulnerabilities are referred to as Spectre (CVE-2017-5753, […]
Rich McBee gets Mitel back on track as industry consolidator
It was a strange kind of quarter for Mitel, the telecommunications software company chaired by Terence Matthews. The Kanata firm on Thursday reported third-quarter revenues of $241.5 million, up three per cent year over year. (All figures U.S.) It also recorded a net loss of $26.8 million compared to profit of $25.1 million during the […]
