Insights From Communication Professionals
5 Cloud Benefits You Should Know
5 Valuable Cloud Benefits You Should Know 1. How you can enable a mobile workforce with cloud communications We’re all busy today. But we’re not always productive. For example, we spend several hours every week checking emails, schedules, text messages, and voicemails in multiple applications and on multiple devices just to make sure we’re […]
Call Center Trends for 2017
The 8 Most Important Call Center Trends For 2017 We saw a lot of changes to the call center and customer experience landscape in 2016. Cloud communications and virtual agents were on the forefront of everyone’s minds, and social media was more important than ever. 2017 is shaping up to be the year of […]
Monetize Wi-Fi Calling a 4 Point Checklist
Monetize Wi-Fi Calling…A 4 Point Checklist Connections matter in the information economy. But there are obstacles to staying connected—in-building coverage, international travel, and roaming limitations from cellular carriers. This has cause businesses large and small to offer Wi-Fi calling to bridge the connection gap carriers have left. Some companies offer Wi-Fi connections for the […]
Why Your Business Phone Vendor Matters
Your Business Phone Vendor MATTERS! When assessing vendors for any major IT purchase, you’re making a big commitment in time, energy and budget. You’re putting trust in your vendor to deliver certain benefits and functionality. If your business phone vendor doesn’t deliver, you and your company could suffer because of it. For business […]
