Insights From Communication Professionals
Your Contact Center is Your Competitive Advantage
Why Your Contact Center is Your Key Competitive Advantage (Video) In this video blog, Mitel’s General Manager for Contact Center Brian Spencer discusses how mobility and big data are influencing customer experience, and how to transform your traditional contact center into a customer experience center for a sustainable competitive advantage. Video transcript: I’m Brian […]
Mass Notification Saves Atchison Students and Staff
Mass Notification Saves Atchison Students and Staff Many times our clients scoff when we offer mass notification features, or they bock at us when we point out that critical errors or fixes need to be addressed in their phone system… JUST IN CASE…. Just in case happened to our partners at Atchison School […]
Don’t Call it a CALL CENTER
Don't Call it a CALL CENTER In this video blog, Mitel’s General Manager for Contact Center Brian Spencer explains why we need to stop talking about call centers or contact centers and start looking at the bigger picture: building a customer-driven, best practice-focused center of excellence called the customer experience center. Video transcript: Contact centers. […]
Dodging Downtime! Improving Network Reliability
It’s the kind of scenario that keeps IT administrators up at night: the latest in a string of network failures plaguing airlines, Southwest Airlines recently experienced an outage that resulted in costs of five-to-10 million dollars, according to news reports. The cause? A single malfunctioning router. Facing a complicated labyrinth of equipment of varying […]
