Insights From Communication Professionals
Don’t Call it a CALL CENTER
Don't Call it a CALL CENTER In this video blog, Mitel’s General Manager for Contact Center Brian Spencer explains why we need to stop talking about call centers or contact centers and start looking at the bigger picture: building a customer-driven, best practice-focused center of excellence called the customer experience center. Video transcript: Contact centers. […]
Dodging Downtime! Improving Network Reliability
It’s the kind of scenario that keeps IT administrators up at night: the latest in a string of network failures plaguing airlines, Southwest Airlines recently experienced an outage that resulted in costs of five-to-10 million dollars, according to news reports. The cause? A single malfunctioning router. Facing a complicated labyrinth of equipment of varying […]
Why People HATE Video Conferencing
5 Surprising Reasons For Low Video Conferencing Adaptation You probably already know that businesses are adopting video conferencing technology at rapid pace. MarketsandMarkets recently projected that the enterprise video market, which includes video conferencing systems, will reach $36.8 billion by 2020. In fact, more than 54 percent of employees regularly take part in work-related video […]
Surviving Team Collaboration Tools Overload!
How To Survive Team Collaboration Tool Overload Google “business collaboration tools” and you’ll get 58 million results. Suffice it to say, there’s a proliferation of collaboration tools out there, especially over-the-top (OTT) applications to help your business. Some tools are for chatting, some for conferencing, some for screen sharing, some for file sharing, and […]
