Insights From Communication Professionals
6 Major Risks of Open Source Phone System
6 Major Risks of an Open Phone System It’s that time of the year again, budgets are being finalized and you just got the dreaded email saying you need to find a way to cut 10% off your IT budget. You run through the usual opportunities; conferences, travel, training, coffee service, your phone […]
Thinking Bigger 25 Under 25 Winner
Thinking Bigger 25 Under 25 Press Release 25 Under 25® Selects Towner Communications for 2017 Class of Honorees Towner Communications has just been recognized as one of Kansas City’s best small businesses. It’s one of the winners of the 2017 25 Under 25® Awards. Hosted by Thinking Bigger Business Media, the awards are presented to 25 local […]
Unified Communications & Collaboration and Why Should I Care?
What Does Unified Communications and Collaboration (UCC) Mean? Unified Communications and Collaboration (UCC) integrates communication forms like voice, video, and data services with software applications. This creates a cohesive environment that enhances business processes by making it easier for employees to connect, collaborate, and communicate effectively. Key Components of UCC Include: Instant Messaging: Real-time text […]
Your Contact Center is Your Competitive Advantage
Why Your Contact Center is Your Key Competitive Advantage (Video) In this video blog, Mitel’s General Manager for Contact Center Brian Spencer discusses how mobility and big data are influencing customer experience, and how to transform your traditional contact center into a customer experience center for a sustainable competitive advantage. Video transcript: I’m Brian […]
