Insights From Communication Professionals
Four Simple Work Hacks to Increase Your Daily Productivity
It’s becoming increasingly challenging for today’s young professionals to stay productive. Workers from Generation X and Generation Y (a.k.a. Millennials) face a unique scenario where the devices and applications used in their personal lives have had a growing impact on their professional lives, and in some cases, have become double-edged swords when it comes to […]
The #1 Business Driver for Cloud Technology May Surprise You
If the future of cloud technology could be summed up in one word, it would be “more.” More business applications and capabilities are moving into the cloud each year. In fact, according to a recent Harvard Business Review study, nearly three out of four businesses expect to have at least half of their IT […]
How the Right Customer Engagement Strategy Can Completely Transform Your Business
The term “contact center” often conjures up an image of large numbers of agents handling incoming and outgoing calls all day, every day. In some cases, this is an accurate interpretation of how customer engagement truly works. However, Gartner predicts that by 2020, customers will manage 85 percent of their relationship with an enterprise […]
How to Record Phone Calls on a Mitel IP Phone
Mitel’s Record-a-Call feature offers you an easy way to archive calls. You can use this for training purposes, for your own reference, or to keep a record of advice that has been given to a client. Before recording calls, check your legal position. You may need to notify your callers that they are being recorded. This Mitel phone guide […]
