Insights From Communication Professionals
How Can the Right Phone System Make Life Easier for a Small-to-Medium Business?
When we talk to small-to-medium businesses (SMB) about their communications needs, several key themes emerge. First of all, they want a system that just works—totally reliable and something they don’t have to worry about during evenings and weekends. So far, so good. Another recurring theme is around having a system that can grow and develop […]
Four Ways to Profit from Your Mobility Strategy
If video killed the radio star, jurors would agree that mobility killed the traditional workday. Mobility turned your once immobile desktop computer into a 13-inch laptop you can carry home with you, and spawned miniature tablets and ever-present, pocket-sized smartphones. Your mobile devices coupled with cloud technology give you instant and constant access to your virtual […]
Seven Steps for a Successful Digital Experience
Seven Steps for Creating a Successful Digital Customer Experience The digital experience is becoming more and more important. Luckily, there are easy seven steps you can take to transition your customer experience from dated to digital. 1. Take responsibility Who is ultimately responsible for customer engagements: the CEO, sales director, marketing director, customer service director? If this […]
Bringing the Customer Experience into the Digital Age
Bringing the Customer Experience into the Digital Age Today’s customers shop online. They check their healthcare test results online. They text, tweet, or use a browser to make reservations at hotels, airlines, and car rental agencies, and to purchase tickets to sporting or cultural events. They check into hotel rooms and airline flights online. […]
