Insights From Communication Professionals
Cloud. The real deal! Cloud Myths Busted!
The Cloud is the real deal! Myths Busted!! For many, the cloud is still a mystery. In fact, there’s so much complexity surrounding it that, for a wary IT manager, things can easily become foggy. Do a Google search right now on “cloud computing,” and you’ll find thousands of varying results—some nice and others not […]
Are You Easy To Do Business With?
Are You Easy To Do Business With? The things you’re likely to hear among your social circle aren’t that different from what your customers talk about when it comes to business. Just as you might spend Friday night at your favorite bar talking about everything and anything amongst your closest group of friends, your […]
Team Collaboration, Can You Compete
Can the Goliaths Compete on the Team Collaboration Battlefield? At Towner Communications, we have a great collaboration tool, MiTeam. But it’s not the only great collaboration tool in the world. In fact, users have a lot of choices when it comes to team collaboration, and many of their best choices—such as Slack—don’t come from big […]
Measure Your Contact Centers Success
How Do You Measure and Monitor What’s Happening in Your Contact Center? The old adage “if you can’t measure it, you can’t manage it” applies to the world of call and contact centers as much as it does to any management discipline. One of the areas that’s changed in recent years is the sheer volume […]
