Text Messaging For Business Made Streamline

Name: Towner Communications
Price range: $$

Your customers are going to love how easy your business is to reach via SMS, MMS, and phone. Business Texting made streamline!

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Text not one, but two ways with your customers!

Towner offers two ways to text with your customers. No matter is your on your mobile or sitting at your computer, we make texting easy. Create an outstanding customer experience and ensure that you stand out from your competitors with easy to use business text messaging solutions.

Company Messaging

What is company text messaging? This option allows your team to send SMS and MMS messages from your company’s main business number or toll-free number.

SMS (text) messages are the only supported communication method for toll-free numbers.

Standard SMS

This solution lets your team send SMS and MMS text messages from the personal business number. We like to call this “person-to-person” text messaging.

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Text Messaging For Business Q&A

What is Business Messaging?

Business Messaging is a secure SMS and MMS solution that allows your main business phone number to send and receive text and picture messages. With Towner Elevate’s desktop and mobile apps, teams can collaborate in real-time, ensuring that multiple users can manage and respond to customer inquiries instantly—enhancing customer service and engagement.
Can a business use Business Messaging with its main toll-free number?
Why Would a Business Need Business Messaging?
Businesses rely on Business Messaging to enhance customer engagement, streamline communication, and improve response times. Here’s why it’s essential:

Instant Customer Communication – Send and receive SMS and MMS using your business number, ensuring professional and consistent messaging.

Team Collaboration – Multiple employees can manage and respond to messages in real-time through desktop and mobile apps.

Improved Customer Experience – Provide faster, more convenient communication options, reducing call volumes and wait times.

Increased Efficiency – Automate responses, manage high-volume messaging, and keep all customer interactions in one place.

Flexibility Across Devices – Stay connected from anywhere with seamless integration across desktop and mobile apps.

Whether for customer service, sales, or internal collaboration, Business Messaging keeps your business connected and responsive.
How is Business Messaging Different from Standard SMS in the Elevate Application?
Business Messaging offers advanced features beyond standard SMS within the Elevate application, providing businesses with a more robust communication tool. Here’s how they differ:

Use Your Business Number – Unlike standard SMS, which typically relies on personal or device-specific numbers, Business Messaging enables texting from your main business phone number (local or toll-free).

Multi-User Access – Messages can be managed and responded to by multiple team members, ensuring faster responses and seamless collaboration.

MMS Support – Send images, files, and multimedia messages (MMS) for richer customer interactions, whereas standard SMS may be text-only.

Centralized Messaging Platform – All texts are accessible within the Elevate desktop and mobile apps, keeping conversations organized and easily trackable.

Enhanced Customer Service – Businesses can provide real-time responses, automate workflows, and improve customer engagement without relying on personal devices.

With Business Messaging, companies can maintain professional, scalable, and efficient text communication, ensuring a better experience for both employees and customers.
Is Business Messaging available on all Elevate licenses?
What are the messaging limits for Business Messaging?
Business Messaging Limits:

200 messages per user, per day

500 messages per account, per day

1,000 outbound messages per assigned number/group per month

For more details on usage policies, please refer to the Product Schedule for the Towner Elevate service.
Can multiple Business Messaging groups be created?

Yes, multiple Business Messaging groups can be created, but each group must have a unique business phone number (DID) assigned to it. Each assigned phone number incurs a separate Business Messaging charge. Additionally, users can be assigned to multiple groups, allowing for improved workflows and better team collaboration.

Smart, Powerful, And Backed By Industry-Leading Support.

Boost Customer Interaction

Give customers the flexibility to connect with your business on their terms.

Maximize Efficiency

Lower inbound call volume with SMS messaging and multi-channel self-service (MSS) options.

Automate Notifications

When a user claims a text thread, team notifications stop.

Customize Interactions

Save customer contacts in Elevate for quick recognition in future interactions.

Expand Your

Reach

Send outbound text messages to any U.S. or Canadian phone number or saved contact.

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Text Messaging For Business Made Streamline

Text Messaging For Business Q&A

Boost Customer Interaction

Maximize Efficiency

Automate Notifications

Customize Interactions

Expand Your

Reach

Request A Quote

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