Communications Solutions Built for Law Firms

Name: Towner Communications
Price range: $$

Protect privileged communications, improve client responsiveness, and enable seamless collaboration with secure, trackable communications built for modern law firms.

Law firm IT and communications solutions for secure, confidential client communications

Work from Anywhere

Keep attorneys and staff connected with clients through secure voice, messaging, video, and collaboration tools, wherever work happens.

Capture Every Billable Interaction

Track calls, messages, and client interactions with clear visibility and documentation to support accurate, complete billing.

Protect Privileged Communications

Secure every conversation, file, and message to help safeguard client confidentiality and support compliance.

Maximize Productivity Across Your Law Firm

Equip your team with secure, connected communication tools that drive billable hours, improve responsiveness, and deliver a better client experience, wherever work happens.

Attorney reviewing client information on a tablet using secure law firm communication tools

Real-Time Client Visibility

Connect your communication systems with your firm’s tools to access client history, context, and interactions instantly—so every conversation is informed.

Collaborate Securely from Anywhere

Host virtual consultations, meetings, and case discussions with secure, reliable video and collaboration tools built for confidentiality.

Never Miss a Client Opportunity

Manage call volume with intelligent routing, queues, and callbacks to ensure every client interaction is handled efficiently—without adding overhead.

Flexible Work Without Disruption

Move seamlessly between desk phone, mobile, and video to stay connected with clients and colleagues—without missing a step.

Increase Profitability with Accurate, Trackable Communications

Capture every client interaction with detailed call records and communication data that help ensure no billable time is missed.

Gain Clear Visibility into Client Interactions

Access detailed call reports and communication data to better understand client activity and support accurate billing.

Capture Billable Time Automatically

Learn More About AI

Connect Communications Billing Systems

Integrate voice and communication data with platforms like Clio and other legal tools to streamline time tracking and invoicing.

AI-Driven Security & Access Control for Healthcare Facilities

Secure Email

Stay Connected from Anywhere
Access email, calendar, and contacts on any device so attorneys and staff can stay responsive wherever work happens.

Stop Threats Before They Reach Your Firm
Protect your Exchange environment with 24/7 monitoring that helps block spam, phishing, and viruses before they become a problem.

Strengthen Access with Multi-Factor Security
Add an extra layer of protection with two-factor authentication to help keep accounts and client data secure.

Protect Confidential Client Communications
Encrypt sensitive emails to help safeguard privileged information and support compliance.

Flexible Microsoft 365 Solutions for Your Firm
Choose the Microsoft 365 tools and plans that align with how your law firm works and communicates.

Customize as Your Firm Evolves
Easily add or adjust users, features, and services with predictable, per-user pricing that scales with your needs.

Seamless Onboarding and Migration
Get expert support to transition your firm to Microsoft 365 with minimal disruption to daily operations.

Manage Your Environment from Anywhere
Control users, devices, and services through simple, centralized tools designed for flexibility and visibility.

Microsoft 365 dashboard for law firms managing email, security, and user access in a secure cloud environment

Access the Latest Files from Anywhere
Keep your team connected with secure, real-time access to the most current documents on any device.

Recover Files Instantly Across Devices
Restore files quickly across cloud, desktop, and mobile to keep work moving without disruption.

Protect Your Firm from Threats and Downtime
Reduce risk with built-in security designed to defend against network threats and unexpected outages.

Add an Extra Layer of Security
Use multi-factor authentication to help protect sensitive data and prevent unauthorized access.

Securely Access and Share Client Files
Enable safe, controlled access to client documents whether your team is in the office or working remotely.

Secure law firm file management system on mobile device showing document access, organization, and collaboration tools

Built for Security, Designed for Confidentiality

Towner solutions are built to help protect privileged communications and safeguard your firm’s data, so you can operate with confidence.

Attorney using a tablet with secure law firm communication tools to access client information

Audited, Reliable Infrastructure

Our systems are built on secure, regularly audited infrastructure designed to support data integrity, availability, and confidentiality.

Secure Communications and Data Protection

Protect sensitive client information with secure communication tools designed to meet strict data security standards.

Support for Industry Compliance Requirements

Our solutions are designed to help law firms meet regulatory and compliance requirements related to client data protection and privacy.

Privacy-First Approach to Data Handling

We prioritize data privacy with secure processing practices and protections that align with modern data protection standards.

Towner Solutions For Legal Services Q&A

How does Towner help law firms maintain compliance with regulations like ABA, SOX, and ECPA?

Towner solutions support law firm compliance with ABA guidelines, SOX, and ECPA by helping securely capture, store, and manage communications. Features like archiving, legal hold, and eDiscovery support help preserve critical data for litigation or regulatory review—reducing risk and making it easier to demonstrate compliance when needed.
What security measures does Towner use to protect confidential client data?

Law firms rely on strict confidentiality. Towner solutions are built with enterprise-grade security, including encryption at rest and in transit, secure access controls, and audited infrastructure. Secure voice, email, file sharing, and communication archiving help ensure attorney-client communications remain protected, private, and defensible.
How does Towner support eDiscovery and litigation requirements?

Towner’s archiving solutions are designed to help law firms quickly locate, preserve, and manage critical communications. With tamper-resistant storage, advanced search, and legal hold capabilities, your firm can respond to discovery requests and audits efficiently—without added complexity or reliance on third-party tools.
What are the key features to look for when picking a phone system for a law firm?
The right communication system depends on your firm’s size and complexity—but every law firm should expect secure communications, reliable archiving, AI-powered tools, and clear visibility into client interactions to support accurate billing.

For Smaller Firms (Built on Elevate)

Smaller practices need a secure, cloud-based communications platform that supports client interaction without unnecessary complexity.

With Unite, law firms can:

Document Every Interaction
Capture calls with recording and voicemail transcription to support case documentation.

Work Securely from Anywhere
Use mobile and desktop apps to stay connected from court, client sites, or home—without exposing personal numbers.

Protect Client Confidentiality
Secure communications with encryption designed to safeguard sensitive information.

Maintain Defensible Communication Records
Archive voice, email, chat, and SMS to preserve a complete history of client interactions.

Reduce Administrative Work with AI
Automatically summarize meetings, track action items, and surface key details—saving time and supporting billable hour tracking.

Track Billable Activity More Accurately
Centralize call and meeting history to make it easier to log client interactions and support billing.

For Larger or Multi-Office Firms (With Contact Center)

Larger firms often require more advanced tools to manage higher call volumes, dedicated intake teams, and complex client needs.

With Contact Center, firms can:

Route Clients Efficiently
Use intelligent call routing to quickly connect clients with the right attorney or team member.

Support Clients Across Channels
Enable communication via voice, SMS, chat, and email—based on client preference.

Manage Performance and Client Experience
Leverage dashboards and monitoring tools to maintain consistency and service quality.

Enhance Intake with AI Assistance
Provide real-time guidance during calls to improve intake efficiency and response quality.

Gain Visibility into Team Performance
Monitor call sentiment, identify issues early, and support coaching with AI-driven insights.

Support Compliance and eDiscovery
Maintain detailed communication records with archiving and legal hold capabilities to support audits, litigation, and accurate billing.
How should law firms evaluate VoIP providers?
Choosing the right VoIP provider goes beyond price and reliability. Law firms should focus on solutions that support security, compliance, and efficient client communication.

Key areas to evaluate include:

Security and Compliance
Ensure the platform includes encryption, secure access controls, archiving, and legal hold capabilities to help protect attorney-client privilege and support eDiscovery requirements.

Communication Tracking and Recordkeeping
Look for solutions that capture calls, meetings, and messages in one place—making it easier to maintain records and accurately track billable time.

AI-Enhanced Communication Tools
Modern platforms should include features like call summaries, transcription, and real-time assistance to reduce administrative work and improve client responsiveness.

Scalability and Support
Choose a solution that can grow with your firm—from core communications to advanced capabilities like intelligent routing and omnichannel engagement—backed by reliable support and uptime.
How can Towner help reduce operational costs for law firms?
Towner helps law firms lower costs by consolidating communications, reducing vendor complexity, and improving team efficiency.

Simplify and Consolidate for Smaller Firms
Bring voice, messaging, meetings, file sharing, and archiving into a single platform—eliminating multiple vendors and reducing IT overhead. AI-powered tools help automate notes, track tasks, and summarize conversations, cutting down on non-billable work.

Improve Efficiency for Larger Firms
Support intake teams and client service operations with intelligent routing, automated call tracking, and real-time AI assistance. These tools help reduce handling time, streamline intake, and improve productivity across distributed teams.

Reduce Compliance and Archiving Costs
Built-in archiving and legal hold capabilities eliminate the need for separate compliance tools—helping your firm save money while staying prepared for audits and eDiscovery.
What certifications and compliance standards does Towner support?
Towner solutions are built to align with industry-recognized security and compliance standards that help law firms protect client data and meet regulatory requirements.

Independently Audited Security Controls
Regular audits validate strong controls for security, availability, and confidentiality.

Global Security Best Practices
Infrastructure and processes are designed to align with recognized standards for information security management.

Data Privacy and Protection
Support for modern privacy requirements helps firms safeguard sensitive client information.

Compliance-Ready Communication Records
Archiving tools with legal hold, tamper-resistant retention, and advanced search help support recordkeeping, audits, and eDiscovery needs.