MiContact Center
Elevate customer journeys and empower engaged employees with Mitel’s enterprise-grade, omnichannel customer experience management platform.
Why MiContact Center?
Simplicity
Unlock the potential of your customer experience center with our comprehensive suite: Workflow Designer, Speech IVR, AI-powered Chatbots, Interaction Recording, Quality Management, Workforce Management, Reporting, and Real-Time Dashboards.
Easy Admin
Effortlessly deploy in minutes, manage users across business units, and streamline administration tasks through a single interface, no IT resources required.
Endless Extendibility
Achieve seamless integration with REST APIs, effortlessly incorporating non-traditional channels like WhatsApp, WebRTC video, and IoT events into your workflows.
Intuitive Design
Effortlessly design sophisticated interaction flows for various media types using our intuitive drag-and-drop interface, no complex programming required.
Deliver Exceptional Customer Care with All-Inclusive Solutions
Enhance Customer Experiences Across Channels
With MiContact Center, you can easily deliver consistent, seamless customer experiences across all channels for increased satisfaction and loyalty.
Streamline your workforce
Empower agents with tools for informed decisions and prompt service. Monitor and manage agent performance for optimal customer support across all channels.
The Power of AI
Enhance customer experience with Google Cloud’s AI-powered Chat and Voice bots, along with agent assist technology for real-time support.
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