Spark Your Company’s Potential
Intermedia SPARK AI technology seamlessly integrates into our Intelligent Communications Platform, revolutionizing business operations.
Intermedia SPARK AI technology harnesses Generative AI, Large Language Models, and Natural Language Processing to elevate employee collaboration, customer care, IP protection, mobility, efficiency, productivity, and cost savings for businesses.
Ignite Enhanced Efficiency & Productivity with SPARK
Towner and Intermedia harnesses Intermedia SPARK AI to turbocharge workplace efficiency and productivity with communication enhancements, unlocking your team’s full potential.
VIRTUAL BACKGROUNDS
Enhance visual privacy in remote meetings to minimize distractions and improve focus.
AUDIO TRANSCRIPTION
Get automated voicemail, video, and customer call transcriptions. Send the text to participants after the call or meeting ends.
NOTES & ACTION ITEMS
Identify video meeting key topics and actionable items (tasks, decisions, and follow-up actions) then share with participants.
SENTIMENT ANALYSIS
Automatically detect key details and emotional tone in customer calls, classifying them as positive, negative, or neutral.
AI AGENT
Allow our AI Agent to engage in intelligent customer chats, swiftly understand their needs, and seamlessly guide them through the support journey.
AI INTERACTION SUMMARY
Accelerate issue resolution with precise, timely call summaries, empowering agents for more effective customer interactions in subsequent engagements.
AUTOMATE WORKFLOW
Automatically flag customer interactions using keywords and assign them to quality assurance analysts for review.
TRANSCRIPTION REDACTION
Automate the redaction of sensitive content from call transcriptions to safeguard customer privacy and ensure compliance.
Elevate Customer Care With Just A Spark
Towner ensures you can leverage Intermedia SPARK AI in our Intelligent Contact Center to gain insights for exceptional customer experiences across all touchpoints.
Request A Quote
By clicking submit, you agree to receive marketing communication emails from Towner Communications regarding its products, services, and events. You can opt out at any time by clicking on the unsubscribe link in any Intermedia marketing email.
