AI Improves Customer Experience in 3 Ways

AI or Artificial Intelligence is undoubtedly changing how service providers conduct business and operate the networks they manage. AI is forcing a dramatic title wave of change in how all businesses interact with their clients. The use of AI to improve customer experience isn’t just a fad. It’s the single most popular and exciting business trick today. Gartner Research found that more than 85% of all customer interactions will be digital and managed without a human by 2020! This is nuts people!

Businesses are up to their eyeballs working on digital transformation programs that they have hopes of shooting them right to the forefront of “everything that can be connected, will be connected”. Quick innovation like this of course puts a tremendous amount of stress on networks as CSPs. This is clearly because these networks are managing volumes of data that they’ve never had to shoulder. CSPs be seamlessly successful in managing this workload if AI is going to happen for them.

AI is still very much in its infancy, however there are some quick right out of the gate take aways that will improve consumer experience.

Chatbots Are a big deal!

Chatbots are the unsung hero of the telecom world and they’ve been hiding right under our nose for a long time! The ROI of chatbots is amazingly easy to measure.

Voice recognition/assistants Is Pretty Cool!

Many businesses have successfully transitioned from chatbots that are text based to sophisticated voice recognition chatbots which is a GAME CHANGER! Voice recognition can identify an agitated customer and que them to someone who is more skilled at servicing tough clients.

Real-time upsells & offers Increase Revenue!

AI most diffidently increases revenue because it increased your clients experience. AI can gather consumer data which lets businesses see into each individual customer’s soul. This helps companies offer customizes offers or product suggestions that make increased revenue a no brainer.