AV, Telecom & Cabling Specialist

Audio Visual, Telecom, Networking, and Low Voltage Cabling:

• Install, configure, and maintain Audio Visual, Telephony systems, and low voltage cabling infrastructure.
• Troubleshoot and resolve complex issues related to AV, telecommunications hardware/software, and cabling.
• Design, implement, and maintain network infrastructure to support Towner solutions, ensuring seamless integration with low voltage cabling.
• Perform system upgrades, patch management, and cabling inspections.
• Integrate Towner solutions with existing network environments, with a focus on optimizing cabling layouts and efficiency.
• Conduct regular network and cabling assessments, recommending improvements.

Technical Support:

• Serve as the highest level of escalation for technical and cabling-related issues.
• Provide mentoring and guidance to Tier 1 and Tier 2 support staff on both technical and cabling practices.
• Develop and maintain technical documentation, knowledge base articles, and cabling diagrams.
• Conduct training sessions for internal staff and clients on solutions, networking best practices, and cabling standards.
• Backup the service desk on calls and email overflow when needed.

Customer Service:

• Deliver exceptional customer service and support to Towner Communications clients, especially in relation to on-site cabling needs.
• Manage and resolve high-priority and complex service tickets, including those involving cabling issues.
• Engage with clients to understand their needs, providing tailored solutions that include low voltage cabling considerations.
• Conduct regular follow-ups to ensure client satisfaction, system performance, and cabling integrity.

Lead Tech for Project Management:

• Lead tech on all projects from inception to completion, with a significant focus on on-site low voltage cabling.
• Coordinate with cross-functional teams to ensure project milestones, including cabling tasks, are met.
• Provide regular project updates to management and stakeholders, including cabling progress.
• Ensure all projects adhere to industry standards, best practices, and cabling codes.
• Contribute to planning and development of projects by assisting in kick-off meetings, note-taking, and keeping detailed project notes in ConnectWise.
• Advise the Project Manager of change orders with schedule impacts, particularly those involving cabling.
• Report data such as hours and materials used from each job, including cabling, to management.

Inventory Management:

• Maintain inventory of equipment, tools, and cabling supplies.
• Manage and maintain assigned company inventories and assets (tools, vehicles, parts inventory, laptop, cabling tools, etc.).

Education and Experience:

• Associate degree in computer science, Information technology, or a related field preferred.
• Minimum of 5 years of experience in AV or telephony systems, with a strong background in networking and low voltage cabling.
• Preferred Qualifications BICSI Installer, CNCI, CFOT, or CompTIA Network+

Technical Skills:

• In-depth knowledge of audio visual, telephony systems and solutions, with proficiency in low voltage cabling.
• Proficient in networking protocols and technologies (TCP/IP, VLANs, QoS, etc.).
• Experience with network security best practices.
• Familiarity with Windows and Linux operating systems.
• Proficient in using network monitoring and diagnostic tools, including WireShark.
• Skilled in analyzing and reading pcap files for network and voice troubleshooting and diagnostics.
• Demonstrates proficient skills with audio visual, telephony – pulling cable, terminating cable, troubleshooting wiring, loading configuration files, installing, and maintaining all related equipment.

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Highly organized and able to multitask.
• Strong attention to detail and problem-solving skills.
• Exceptional customer service orientation.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to work all tasks to completion with a high sense of urgency and the highest work quality.
• Negotiates alternatives, means of resolving issues, and escalates issues when necessary.

On-Site Requirement:

• This role requires 60% on-site work, including but not limited to the installation, maintenance, and troubleshooting of low voltage cabling, AV systems, and network infrastructure.