Insights From Communication Professionals
AI in Business Communications: How Operational, Real-Time Intelligence Improves Outcomes
Artificial intelligence is now deeply embedded in modern business communications platforms. Transcripts, summaries, sentiment scores, and automated assistance are widely available. Yet many organizations still struggle to see meaningful improvements in customer experience, agent performance, or operational clarity. The most common mistake organizations make with AI in communications is collecting insights they can’t act on […]
Why Phone Systems Break During World Cup-Level Demand and How Businesses Can Prepare
Phone systems are often the first technology to fail during major events like the World Cup. As call volume increases and customer expectations rise, small communication gaps quickly become big problems. This article explains why phone systems break under World Cup-level demand and how businesses can prepare before pressure hits.
Structured Cabling Explained: What It Is, How It Works, and Why It Matters
Structured cabling is the foundation of modern business networks. This guide explains what structured cabling is, how it works, and why it supports scalable, reliable communications infrastructure.
MiVoice Business 10.5 as the Final Release for AX, CX II, and MXe III: Timelines and Risk
Mitel has announced that MiVoice Business 10.5 is the final release supporting AX, CX II, and MXe III controllers. This guide explains what that means, where risk appears first, and how organizations can plan a controlled transition.
