Insights From Communication Professionals
7 Clear Indicators Your Business is Ready for IVR
For decades, interactive voice response (IVR) systems have been a cornerstone of contact center operations. Despite their proven track record in efficiently managing incoming calls for countless businesses, some have been hesitant to adopt this technology.
Shortel to Mitel Migration Planning and Training Session
Mark your calendars for April 4, 2024 – a day of enlightenment awaits! Join forces with Towner and Mitel as we unravel the mysteries of migration. Imagine Dan Nemechek, the VP of Americas Sales Engineering at Mitel, sharing his wisdom with you. It’s going to be epic!
Sourcewell or RFP: Which is Better for Buying a Phone System?
here’s the 12-step process Sourcewell goes through to make this all possible. This saves you, the education or government phone system buyer, plenty of time and money on the traditional RFP process.
Is a VoIP Contact Center Better for Your Business?
VoIP contact centers offer a suite of features designed to enhance customer experiences, bolster security measures, ensure heightened reliability, and facilitate unlimited scalability.
