Insights From Communication Professionals
Mitel Successfully Completes Acquisition of Unify in Transaction with Atos
Mitel Finalizes Acquisition of Unify, Elevating Combined Company to #2 Globally in Enterprise UC and Setting the Stage for Continued Expansion
Prevent Bad Tags On Your Outbound Calls: Scam vs. Spam
Discover how to protect your company’s outbound calls from being tagged as spam and scam calls. Learn the difference between spam vs. scam.
Maximize Your Savings with Towner’s Elevate Cloud Savings Calculator
Are you looking for ways to optimize your phone service costs? Managing essential expenses efficiently can be a daunting task, but Towner’s Elevate Cloud Savings Calculator is here to simplify the process and help you save big on your cloud expenditures.
Revolutionizing Contact Centers: Enhancing Agent Productivity and Satisfaction Through Branded Call Solutions
Contact centers are infamous for their exceptionally high rates of agent turnover and attrition. As per a 2021 survey conducted by NICE among contact center agents in the United States and the United Kingdom, the attrition rate in these regions was an astonishing 42%. This represents almost twice the average employee turnover rate, typically hovering […]
