Insights From Communication Professionals
2020 Cloud Contact Center Trends
Cloud contact center isn’t just a clever buzz phrase for big businesses anymore. Small Business Trends reports that Seventy percent of businesses either are planning to migrate their contact center to the cloud within the next year, or already have a cloud based contact center in place.
City of Lansing: Government communication strategy
Up until 2018, the City of Lansing was utilizing copper phone lines for its phone service. Copper phone lines have limited bandwidth and are mostly best for POTS, or plain old telephone service. The out-of-date communication system resulted in many different de-centralized systems and ultimately a headache for City Staff to administer the phone system.
5 Effective Ways to Maximize Collaboration in a Remote Workforce
In today’s workforce, the number of remote workers continues to grow. According to the New York Times, 43% of Americans spend at least some of their time working remotely. Remote workers tend to be more productive and can save your company money—upwards of $10,000 per year per employee.
Towner Included in Inc. 5000 List for Growth, Success
With 115 years of experience and 19 international offices, Towner Communications continues to grow and thrive as a privately-held company. And this week, Towner was nationally recognized by Inc. magazine—an award-winning publication with 20+ million monthly readers—through inclusion in its annual Inc. 5000 list.