Insights From Communication Professionals
Is Your Phone System Putting Your Business on Hold?
Your business phone system may have served you well, but will it help take your business to the next level or hold you back? If you want to keep up with the ever-changing workplace environment, high customer expectations, and technology advancements, it is time to switch to a cloud communications provider that can not only get you there but also reduce your costs.
10 Must-Have Contact Center Features
Explore these indispensable contact center features that your organization should adopt to provide an unparalleled customer experience.
Revolutionizing Business Communication: Unveiling Intermedia’s Spark AI Feature
Intermedia SPARK AI technology harnesses Generative AI, Large Language Models, and Natural Language Processing to elevate employee collaboration, customer care, IP protection, mobility, efficiency, productivity, and cost savings for businesses.
Your Guide to Contact Center Management
Contact center management encompasses the various ways through which you oversee the day-to-day operations of your contact center. Common responsibilities involve employee onboarding, workflow scheduling, and supervising customer interactions.
