Mitel Support Services Backed by Real Expertise
Towner Takes the Meh…Out of Mitel Support.
Your Mitel system deserves better than mediocre support. Towner Communications delivers Mitel support services backed by experienced engineers, smarter service processes, and decades of hands-on expertise.
From MiVoice Business and MiCollab to complex multi-site environments, our team helps businesses across the Midwest keep their communications running without turning every support request into another project to manage.
We Could Brag About Our Mitel Support. But Donna Said It Better.
Better Mitel support isn’t just about knowing the technology. It’s about having the right engineers, service processes, and communication in place when customers need help.
REAL CUSTOMER FEEDBACK
“Your service department is currently the strongest it has ever been. You have good techs and procedures in place and it makes it so much easier on my end to get things accomplished.”
— Donna, Towner Customer | September 1, 2026
That’s what better Mitel support should feel like. Experienced people, dependable processes, and a service team that makes getting things done easier, not harder.
Your Mitel System Has History. So Do Our Engineers.
Mitel technical support isn’t something you learn overnight. It takes years of working with real systems, troubleshooting complicated configurations, and understanding how business communications operate when everything doesn’t go according to plan.
Towner Communications has worked with Mitel technology since the 1980s. Which is totally TUBULAR!
Today, our service and engineering team combines decades of hands-on experience with dedicated service leadership, established support processes, and the technical knowledge to support existing Mitel environments.
Engineers Who Know Mitel Inside and Out
From established MiVoice Business deployments to complex call routing and multi-site configurations, our engineers bring years of real-world Mitel troubleshooting and implementation experience.
A Service Department Built for Accountability
Experienced service leadership, defined ticket-handling procedures, and clear escalation paths help keep support requests organized and moving toward resolution.
Communication That Doesn’t Create More Work
Getting technical support shouldn’t require managing your support provider. Our focus is straightforward communication, practical troubleshooting, and follow-through.
Support for the Systems You Already Own
Not every business needs a new phone system. We help organizations maintain, troubleshoot, and get more value from their existing Mitel infrastructure.
Meet the People Who Take the Meh Out of Mitel Support
Mitel support is only as good as the people behind it. Fortunately, we’ve got some serious experience in the room.
Towner Communications’ Mitel service and engineering team brings decades of hands-on experience supporting MiVoice Business, troubleshooting complex communications environments, and keeping existing Mitel systems working. From technical engineering and service leadership to customer support and project coordination, our team combines deep product knowledge with the processes and accountability businesses expect from a Mitel support provider.
The royal portraits? Well, when you’ve been solving communications problems this long, you earn a few titles.
Amanda Chard
Keith Towner
Rick Reinholz
Dennis Summers
Jackson Holden
Lane Kufner
Larry Trivett
Penny
Your Mitel System. Our Kind of Expertise.
Towner Communications provides Mitel technical support, troubleshooting, maintenance, and engineering services for businesses running MiVoice Business, MiCollab, MiContact Center, legacy ShoreTel, and complex multi-site communications systems. Our engineers understand the technology, the configurations, and the challenges of keeping established business phone systems operating.
Mitel MiVoice Business Support
Troubleshooting, system administration, call routing, configuration changes, and ongoing technical support for existing MiVoice Business environments.
Mitel MiCollab Support
Assistance with MiCollab user configurations, collaboration features, application troubleshooting, and integration with supported Mitel phone environments.
Mitel MiContact Center Support
Technical assistance with contact center configurations, call distribution, routing workflows, and operational issues affecting customer communications.
Complex & Multi-Site Mitel Environments
Support for organizations managing multiple locations, interconnected systems, SIP connectivity, and complex communications infrastructure.
Legacy ShoreTel & Mitel ShoreTel Support
Still running a ShoreTel phone system? You’re not alone, and replacing it isn’t necessarily your only option. Towner Communications provides legacy ShoreTel support, troubleshooting, maintenance, and engineering assistance for businesses maintaining existing ShoreTel and Mitel ShoreTel environments.
Mitel Support That Fits Your System. Not Someone Else’s Contract.
Some businesses need ongoing Mitel maintenance and priority support. Others need an experienced engineer for occasional troubleshooting, system changes, or a particularly stubborn problem.
Towner Communications offers flexible Mitel support and maintenance options, including extended warranty programs, software assurance, and prepaid service hours. We’ll help you evaluate the coverage that makes sense for your system, your team, and your budget.
Mitel Problems. Solved by People Who Know Mitel.
Mitel technical support gets interesting when the problem isn’t obvious. Calls going where they shouldn’t. Emergency calling configurations that need attention. Phone system issues that disrupt the people trying to get work done.
Towner Communications helps businesses troubleshoot and resolve real-world Mitel phone system problems. Here are a few examples of the technical challenges our team has worked through.
When Calls Go to the Wrong Place, We Find Out Why.
A customer experienced unwanted external calls caused by a Mitel DID routing issue. Towner’s service team investigated the configuration, identified the routing problem, and implemented the necessary correction.
Emergency Calling Isn’t Something You Want to Guess About.
When a customer reported a Mitel 911 calling issue, Towner’s technical team worked through the problem to address the emergency calling configuration and verify the appropriate calling behavior.
School Communications Have Enough Moving Parts Already.
Educational organizations rely on dependable communications across staff, offices, and facilities. Towner’s Mitel support experience includes helping schools maintain and troubleshoot their existing phone system environments.
Mitel Support Questions? We’ve Heard a Few.
Ready to Take the Meh Out of Your Mitel Support?
Your Mitel system may be complicated. Getting the right support shouldn’t be.
Whether you’re looking to switch Mitel support providers, troubleshoot an ongoing issue, or explore maintenance options for your existing system, Towner Communications is ready to help.
Tell us a little about your Mitel environment, and we’ll help you figure out the next step.
Let's Talk Mitel Support.
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