Insights From Communication Professionals
IHS: Mitel A North American UCaaS Leader
In May 2017, we published our North American UCaaS Scorecard, where we evaluated the top ten UC as a service (UCaaS) providers. The purpose of the Scorecard is to determine which service providers currently lead the market for UCaaS and are best positioned to succeed in the long term based on a set of criteria. The UCaaS […]
The 8 Reasons that Video Conferencing is Better
This post originally appeared on IPro Media. The world is changing quickly. With the many technological advances of video conferencing (combined with the rapid adoption rate), we must ask ourselves: why bother with in-person conferencing anymore? The truth is that we really shouldn’t. Here are 8 compelling reasons to go with video conferencing instead. 1. Saving […]
Customer Engagements May Be Wasting Your Time and Money
If your idea of contact center technology involves rows of agents auto-dialing customers, think again. The truth is any business with customers (i.e., every business) can use contact center technology to better handle its customer engagements and serve its internal customers. The result? A seamless, omni-channel customer experience and increased internal productivity. Watch the video below […]
Four Steps Growing Businesses Can Take to Leverage High Performance Tools
Technology is no longer a limitation for growing businesses. Your success in this market shouldn’t be a function of how much money you have and how much money can you invest in these critical technologies. It now becomes how fast you can get to market and how agile you can be; how good your product […]