Insights From Communication Professionals
The Low Cost of Standing Out from the Crowd with Customer Service
I have spent countless hours in meeting rooms surrounded by brilliant people who are all trying to identify ways to stand out from the crowd. “How are we different?” “Why does that matter?” Who will care?” If you’re leading an organization, I bet you have done the same. Businesses are in constant search of differentiation—that […]
Why You Can’t Survive on Sampling Collaboration Tools
If you ask most members of warehouse clubs—Sam’s Club, Costco, etc.—what the best part of shopping is, discount prices will be the first answer. A close second would be the sample stations scattered throughout the store, providing patrons with a variety of ever-rotating snacks to power them through their shopping experience. Free samples are […]
5 Things You Need to Know About Team Collaboration
The ways teams collaborate has fundamentally changed in the last few years. There are seemingly endless tools, apps and software that claim to transform the collaboration experience. Some do more to make good on that promise than others—and you can’t forget to account for the context for how they fit into your organization’s overall IT […]
It Shouldn’t Take a Village to Raise a Business Phone System
It’s easy to forget sometimes how complicated it is to make a phone call over a corporate network. It takes a village: IT needs to install and maintain the hardware. The networking team needs to make sure the wide area network can handle the traffic. The help desk needs to support it. Finance needs to […]
