Insights From Communication Professionals
Millennials Change The Rules of Customer Experience
Proof Millennials are Changing the Rules of Customer Experience The baby boomer generation (those born between 1946 and 1964) has been a very dominant force in society for much of the latter half of the twentieth century and the early part of the twenty-first. However, as the baby boomers reach retirement age, their influence is […]
The Great VoLTE Shift
Mobile Enterprise Q&A #1: The Great VoLTE Shift VoLTE: Enterprise mobility has been a buzzword for several years now, but a new shift is taking place, fueled by the convergence of a common IP between enterprise and mobile communications systems. This new model of communications, which seamlessly integrates the mobile and enterprise communications environments, is […]
How Centrinex Improves Agent Productivity
How Centrinex Improves Agent Productivity With Multimedia Founded in 2005 in Lenexa, Kansas, Centrinex is a national leader in contact center management and predominantly serves lines of business such as federal government, financial services, seminar groups, and inbound customer service. In the past ten years, Centrinex has grown from a startup with ten […]
Skype For Call Center Integration
Improve Patient Care With Skpye For Call Center Integration For SalusCare, a not-for-profit mental health and substance abuse service provider in Southwest Florida, its contact center, or “Welcome Center” isn’t about selling widgets—it’s about helping people change their lives. SalusCare provides outpatient, residential, emergency/crisis services, detox, prevention programming, and community-based services to individuals living in their […]
