Insights From Communication Professionals
The #1 Business Driver for Cloud Technology May Surprise You
If the future of cloud technology could be summed up in one word, it would be “more.” More business applications and capabilities are moving into the cloud each year. In fact, according to a recent Harvard Business Review study, nearly three out of four businesses expect to have at least half of their IT […]
How the Right Customer Engagement Strategy Can Completely Transform Your Business
The term “contact center” often conjures up an image of large numbers of agents handling incoming and outgoing calls all day, every day. In some cases, this is an accurate interpretation of how customer engagement truly works. However, Gartner predicts that by 2020, customers will manage 85 percent of their relationship with an enterprise […]
How to Record Phone Calls on a Mitel IP Phone
Mitel’s Record-a-Call feature offers you an easy way to archive calls. You can use this for training purposes, for your own reference, or to keep a record of advice that has been given to a client. Before recording calls, check your legal position. You may need to notify your callers that they are being recorded. This Mitel phone guide […]
How Network Analytics Can Help You Make Better Decisions
Analytics holds great promise for enterprises looking to harness Big Data in their operations to understand key metrics and make better business decisions. Network performance management introduces a wealth of data about the health and performance of business communications networks. If you do it right, you can use network analytics to turn your data into […]
