Insights From Communication Professionals
The Great VoLTE Shift
Mobile Enterprise Q&A #1: The Great VoLTE Shift VoLTE: Enterprise mobility has been a buzzword for several years now, but a new shift is taking place, fueled by the convergence of a common IP between enterprise and mobile communications systems. This new model of communications, which seamlessly integrates the mobile and enterprise communications environments, is […]
How Centrinex Improves Agent Productivity
How Centrinex Improves Agent Productivity With Multimedia Founded in 2005 in Lenexa, Kansas, Centrinex is a national leader in contact center management and predominantly serves lines of business such as federal government, financial services, seminar groups, and inbound customer service. In the past ten years, Centrinex has grown from a startup with ten […]
Skype For Call Center Integration
Improve Patient Care With Skpye For Call Center Integration For SalusCare, a not-for-profit mental health and substance abuse service provider in Southwest Florida, its contact center, or “Welcome Center” isn’t about selling widgets—it’s about helping people change their lives. SalusCare provides outpatient, residential, emergency/crisis services, detox, prevention programming, and community-based services to individuals living in their […]
Cloud Improves Your Productivity
How Cloud Communications Would Have Improved George Jetson's Productivity Poor George Jetson. Even with his rocket-powered chair, George still had to go to the office every morning to work under the watchful eye of Mr. Spacely. Luckily, we’ve inherited a better future than that. Work in the 21st century isn’t somewhere you go, it’s […]
