Cloud designed with you in mind
Arm your business with a Cloud customer experience that blows your competition out of the water and generates the sales and service results you’ve been dreaming of!
Super slick and quick inbound call routing
Towner Communications & RingCentral’s Contact Center intelligently routes calls to your best customer service agents for the most impactful resolution. This delivers the best customer experience with skills-based call routing, leaving your clients smiling!
Best of brand outbound capabilities
Who wants stellar outbound sales connections. No more awkward delays when greeting callers while increasing agent productivity with our capability for multiple, simultaneous predictive calls. Agents are connected at the first hello, paving the way to better outcomes, higher conversion rates, and increased revenues.
Omnichannel routing
Empower agents across all channels—voice and digital—with a single, intuitive agent interface. Communicate with your customers the way they want to on their device of choice and increase customer loyalty and satisfaction.
Workforce management
Optimize agent availability and achieve your goals with efficient and actionable schedules. Powerful forecasts and adherence measurements help you maximize agent availability and minimize agent downtime to reduce costs.
Quality management
Ensure you are getting the best performance from your agents with our agent-centric approach to Quality Management. Features such as call screening, agent self-evaluations, and automated feedback and workflows give your team the tools they need to provide the best possible service.
Real time analytics
RingCentral Contact Center Analytics offer a wide range of customizable, visual ways to make business-critical decisions in real time. With up-to-the-minute data accessed through easily customizable dashboards, you’ll be better equipped to address business issues in your call center as soon as they happen.
Customer surverys
Towner Communications Contact Center supports a wide range of survey methodologies for measuring customer satisfaction. Choose from Net Promoter® Score (NPS) surveys, Customer Effort Scores, general satisfaction ratings, and more.
