Costly Consequences: 3 Compelling Reasons to Keep Your Communications System Up-to-Date
Athletes lose races by fractions of a second. Whether running, skiing, or swimming, the margin determines winning or losing. In the business world, tight competition exists in every industry. Competitors who are faster, efficient, and customer-focused prevail. Your business systems are vital for a competitive edge. They must operate reliably, especially your communication system. Falling behind is costly for various reasons; here are three.
Key Takeaways:
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Up-to-Date Systems are Crucial: Ensure competitive edge. Accelerate time to market.
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Costly Productivity Losses: Inefficiencies cost $1.2 trillion. Strain workplace relationships.
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Advanced Tech is Essential: Seek efficient solutions. Embrace better tools.
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Customer Experience Drives Revenue: Great experiences boost revenue. Every employee shapes interactions.
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Mitel Software Assurance Solution: Mitigate falling behind risk. Ensures up-to-date software, security.
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High-Performance Comparison: Like athletes, companies need new capabilities. Stay competitive and efficient.
Facilitated Communication Expedites Time-To-Market:
Enhancing Time To Market Through Seamless Communication Achieving a swift time to market requires seamless collaboration across all facets of your organization. Every team member must have the capability to connect, collaborate, and share information effortlessly, regardless of their location or the time of day.
If your communication system lags behind, your teams are unable to harness the latest features and functionalities available in the web, mobile, and desktop applications crucial for staying interconnected. Similar to elite athletes, your teams require every advantage available. Even seemingly minor advantages can have a significant impact, especially when multiplied across your entire organization.
Ensuring your communication system is up to date ensures that your teams always have access to the latest voice, messaging, video conferencing, screen sharing, and file-sharing capabilities.
Depending on how long your communication system has been without updates, bringing it up to speed could introduce new capabilities that invigorate collaborative initiatives throughout your teams.
The Cost of Lost Productivity Surpasses Your Estimate:
A survey conducted by Grammarly Business involving over 1,600 business leaders and knowledge workers revealed that 72% of the workweek is dedicated to communication and collaboration. The resulting inefficiencies incur a staggering cost exceeding $1.2 trillion annually, equating to $12,000 per employee.
However, the impact of productivity losses goes beyond monetary figures. Almost half of the respondents noted that inefficient communication and collaboration led to conflicts with colleagues and other departments, creating challenges that are harder to quantify but nonetheless detrimental to any business.
To address these issues, communication technologies with advanced features play a pivotal role in enhancing efficiency. What was considered cutting-edge not long ago is now surpassed by newer capabilities. Recognizing this, your staff expects you to provide more effective solutions.
Among the survey participants, 58% of knowledge workers and 73% of business leaders expressed the belief that better tools would make them more effective. Remarkably, 80% of business leaders are contemplating investments in AI tools.
In essence, employees are signaling that they appreciate their current tools but seek enhancements. Keeping your communication systems consistently updated with the latest features is the most straightforward way to meet this demand.
Exceptional Customer Experiences Hinge on Effective Communication:
Several statistics affirm that an enhanced customer experience directly correlates with increased business revenues. The pivotal factor lies in optimizing customer interactions with your organization across various touchpoints. Beyond contact center technology and agent services, adopting a holistic approach to the entire customer journey is essential.
As stated by customer experience consultants Temkin Group, every individual within a company contributes to determining whether it consistently provides positive or negative human or digital interactions. Your business communications system significantly influences these interactions. When assessing your current communication system, consider how customers engage with your sales team and remote employees. Also, examine how internal teams collaborate, especially in scenarios requiring customized solutions, changing delivery dates, or addressing supply chain challenges.
A deficient communication system can lead to customer disillusionment, with potential assumptions that the outdated system encountered during interactions reflects the overall state of your organization. Customers might attribute challenges in their orders or inquiries to a perceived lack of effort or care, unaware that the issues stem from outdated communication technology causing internal disconnects.
Ensure Your Communication System Doesn’t Fail You
These examples make it clear that a business risks falling behind if its communication system falters.
For those utilizing the MiVoice Business platform for communication and collaboration, there’s a straightforward way to mitigate this risk—renew or reactivate your Mitel Software Assurance subscription.
Mitel Software Assurance ensures that your MiVoice system is equipped with the latest software and features for voice, data, and video communications and collaboration. It also provides protection through the implementation of the latest security fixes to address vulnerabilities.
Moreover, the subscription offers proactive fault reporting and performance analytics, enabling the resolution of system issues before they impact your business.
This proactive approach mirrors the way high-performance athletes readily embrace new capabilities to gain a competitive edge. Similarly, high-performance companies must adopt a similar strategy.
