Smart VoIP Solutions for Small Businesses: Save Big, Stay Connected

Name: Towner Communications
Price range: $$

Towner Communications offers VoIP solutions that help small businesses save up to 40% on communication costs while staying connected, remote or on-site.

VoIP solutions for small businesses are more than just a modern communication tool—they’re a game changer. By switching to VoIP, small businesses can cut costs, enhance remote work capabilities, and improve overall team productivity.

The Secret to Cutting Communication Costs by 40%? It’s Simpler Than You Think.

Remote work isn’t going anywhere. A recent Gartner study found that 70% of small and medium-sized businesses (SMBs) have embraced cloud communication solutions. And those who haven’t? They’re already lagging behind. Why? Because streamlined communication isn’t just about keeping the lights on—it’s about thriving, no matter where your team is based. At Towner Communications, we’re all about giving you the tools you need to make that happen, without the headaches or high costs.

Why Communication Solutions Matter for SMBs

The right communication tools can make or break your day-to-day. Imagine this: a client tries to reach you, but your phone system is clunky, outdated, and drops calls like it’s 1999. You lose business—end of story. That’s where VoIP (Voice over Internet Protocol) solutions come in, and it’s why SMBs are turning to Towner to level up their communication game.

Here’s what you get when you go VoIP with Towner:

Scalability: Growing fast? No problem. With Towner’s VoIP solutions, adding new lines is as easy as adding a new app to your phone.
Remote-Ready: Whether your team is in Kansas City or spread across the Midwest, our cloud-based tools keep everyone connected, no matter the location.
Cost-Effective: Save up to 40% on communication costs without sacrificing quality. It’s like trading in your old car for a sleek, new electric—without the sticker shock.

Forbes reports that small businesses can reduce communication costs by up to 40% by switching to VoIP systems over traditional phone lines. That’s more money back in your pocket—and more flexibility for your business.

Tailored Solutions for Your Industry

We get it. No two businesses are the same, and neither are their communication needs. That’s why Towner’s solutions are designed with flexibility in mind—because what works for a manufacturing plant doesn’t always work for a healthcare facility.

Healthcare: When lives are on the line, every second counts. Towner’s solutions make sure internal coordination is seamless, so you’re never left scrambling to connect with the right people. When a local healthcare facility switched to Towner’s VoIP, they reduced missed internal calls by 20%—meaning faster coordination during critical moments.
Manufacturing: Keep production lines moving with a system that bridges your on-site and off-site teams. Say goodbye to downtime and hello to smooth operations. One Kansas City-based manufacturing client cut communication delays by 15% after switching to Towner’s cloud-based system.
Financial Services: Security is your top priority, and it’s ours too. Our encrypted communication tools keep sensitive info safe, without the hassle of complex setups. A report from Statista indicates that industries with strict regulations, like finance and healthcare, are adopting secure cloud communication solutions faster than ever.

Why Towner? We’ve Got the Edge

Towner isn’t just another provider. We’re your partner in making tech work for you—not the other way around. Here’s what sets us apart:

24-Hour Local Support: Got a problem at 2 AM? We’ll pick up the phone. No bots, no automated responses—just real people ready to help. It’s like having a tech-savvy neighbor, but one who doesn’t mind midnight calls.
Speedy Service: Time is money, right? We resolve issues fast, so you can get back to doing what you do best. No waiting around for days to fix a simple issue.
Decades of Experience: When it comes to telecom, we’ve seen it all. Our solutions are built on a foundation of expertise, designed to grow with your business. We’re not just selling you a product; we’re offering a partnership that evolves with you.

The Benefits of Switching to VoIP Solutions with Towner

Let’s talk benefits. Here’s what you can expect when you make the switch:

Crystal-Clear Calls: Tired of shouting, “Can you hear me now?” into your phone? Our VoIP systems deliver the kind of call quality that makes you forget it’s internet-based.
Integrate with What You’ve Got: Already using Microsoft Teams or other popular platforms? Towner’s solutions plug right in, making the transition seamless.
Future-Proof Your Setup: Technology changes fast, but you don’t have to play catch-up. We keep your system up-to-date, so you’re always ahead of the curve. A 2024 report from Deloitte found that 80% of SMBs who switched to cloud-based communication tools saw improved team productivity.

By the Numbers: Why VoIP is the Future of Business Communication

80% of SMBs who switched to VoIP saw a productivity boost. (Deloitte, 2024)
40% savings on communication costs by replacing traditional lines with VoIP. (Forbes)
30% faster resolution times reported by businesses that rely on cloud-based communication for remote teams.

Is Your Communication System Holding You Back?

Not sure if VoIP is right for you? Take this quick quiz:

How often do you experience dropped calls?
Are remote team members struggling to stay connected?
Is your communication setup costing more than it should?
Do you need 24/7 support without the runaround?

If you answered “yes” to any of these, it’s time to upgrade with Towner.

FAQ

What are the top benefits of switching to VoIP for small businesses?
Answer: Switching to VoIP offers multiple benefits for small businesses:

Cost Savings: VoIP can reduce communication costs by up to 40% compared to traditional phone lines, as it eliminates charges for long-distance calls and minimizes hardware costs.

Scalability: Easily add or remove phone lines as your business grows, without the hassle and expense of installing new hardware.

Advanced Features: Access features like call forwarding, voicemail-to-email, video conferencing, and integration with other collaboration tools.

Flexibility for Remote Work: Employees can stay connected from anywhere using VoIP apps on their smartphones or laptops, ensuring productivity even outside the office.

Improved Call Quality: With the right internet connection and Quality of Service (QoS) settings, VoIP can provide crystal-clear call quality, ensuring smooth communication.
How does VoIP improve remote work productivity for businesses?

Answer: VoIP is a game-changer for remote work productivity. It allows employees to make and receive calls from any location, using their smartphones or laptops as extensions of their office phone system. This flexibility keeps remote teams connected as if they were in the same room, allowing for seamless collaboration. Additionally, VoIP integrates with platforms like Microsoft Teams and Zoom, making it easy to schedule and join video calls directly from the phone system. With features like voicemail-to-email and call forwarding, important messages are never missed, and team members stay productive no matter where they are working.
Is VoIP reliable for businesses during internet outages?

Answer: While VoIP relies on an internet connection, there are ways to ensure your business remains connected even during outages. Towner offers solutions like automatic call forwarding, where calls can be routed to mobile phones if the primary internet connection fails. Additionally, backup internet options, such as 4G LTE failover, can maintain VoIP service during short-term disruptions. Many businesses also use a hybrid approach, keeping a few traditional lines as a backup. With these measures, you can minimize downtime and keep your communication lines open even in unexpected situations.
How much can my business save by switching to VoIP from traditional phone systems?

Answer: On average, small businesses can save between 30% and 50% on communication costs by switching to VoIP. Traditional phone systems often come with high fees for long-distance calls, maintenance, and on-site hardware. VoIP eliminates many of these costs, using your existing internet connection to carry calls. Moreover, features like video conferencing, voicemail-to-email, and call analytics are often included in VoIP packages, reducing the need for separate services. For example, businesses that use Towner’s VoIP solutions have reported savings of up to $1,200 per month compared to their previous setups.
What security features does VoIP offer for businesses?
Answer: Security is a top priority when it comes to VoIP, and Towner’s solutions are designed to protect your communications. Features include:

Encryption: VoIP calls are encrypted, making it difficult for unauthorized parties to intercept conversations.

Secure Data Centers: Calls are routed through secure data centers with robust access controls.

Network Monitoring: Continuous monitoring of network activity helps detect and respond to any suspicious activity, ensuring your system is always protected.

Multi-Factor Authentication (MFA): Adds an extra layer of security for accessing your VoIP system, ensuring only authorized users can manage call settings.
What is the difference between VoIP and a traditional landline?

Answer: The main difference between VoIP and traditional landlines is that VoIP uses the internet to transmit voice calls, while landlines use physical copper wires. VoIP offers greater flexibility, allowing users to make and receive calls from anywhere with an internet connection, using smartphones or computers. It also includes advanced features like call forwarding, voicemail-to-email, and video conferencing, which are typically not available with traditional landlines. Traditional landlines are limited to a fixed location, making them less suitable for remote work. In terms of cost, VoIP is generally cheaper, as it eliminates charges for long-distance calls and reduces the need for physical infrastructure.
Can VoIP integrate with Microsoft Teams and other collaboration tools?

Answer: Yes, VoIP can seamlessly integrate with collaboration tools like Microsoft Teams, Zoom, and Slack. This integration allows users to make and receive calls directly through their preferred platforms, keeping all communication in one place. For example, with Towner’s VoIP solutions, businesses can sync their phone system with Microsoft Teams, enabling employees to schedule meetings, make voice or video calls, and manage contacts from a single interface. This makes it easier for teams to collaborate without switching between multiple apps, boosting efficiency and streamlining communication.
How difficult is it to set up VoIP for a small business?

Answer: Setting up VoIP is much simpler than you might think. With Towner’s VoIP solutions, most businesses can be up and running within a few days. Our team handles the entire process, from setting up your virtual phone numbers to configuring call routing and training your staff. VoIP systems are hosted in the cloud, so there’s no need for complex hardware installations. All you need is a reliable internet connection and IP phones (or even just smartphones or computers), and you’re ready to go. We make the transition seamless, so you can focus on running your business while we handle the tech.
What industries benefit most from using VoIP?
Answer: VoIP can benefit nearly any industry, but some see particularly high advantages:

Healthcare: VoIP supports quick and secure communication between healthcare providers, improving response times and patient care.

Financial Services: Encrypted calls and secure communication tools ensure compliance with industry regulations, protecting sensitive client data.

Manufacturing: VoIP enables coordination between on-site and remote teams, ensuring smooth operations and reducing downtime.

Retail: VoIP allows for better customer support through features like automated attendants, call routing, and integration with CRM systems, improving customer satisfaction and sales.
How does VoIP handle call quality compared to traditional phone lines?

Answer: With the right setup, VoIP can match or even surpass the call quality of traditional phone lines. Towner’s VoIP solutions use Quality of Service (QoS) settings to prioritize voice traffic over other types of internet usage, reducing latency and ensuring clear calls. Modern VoIP systems also feature HD Voice, which provides a richer audio experience compared to standard landline calls. While call quality does depend on the strength of your internet connection, we ensure that your system is optimized for the best performance, offering a consistent and reliable communication experience.

Ready for a Communications Upgrade? Let’s Talk

Why settle for outdated tech when you can get a solution that grows with you? Towner Communications is here to make it easy. For a limited time, schedule your free 30-minute VoIP Strategy Session with us, and we’ll show you just how simple it can be to connect your team and clients—no jargon, just results. Get in on the communication revolution with Towner. Let’s boost your business with the right tools, right now. Contact us today!

Contact Towner