Towner and Microsoft Teams: Collaboration and Customer Experience Without Compromise
As the workforce continues to become location-agnostic, and employees are working from home,
the office and anywhere in between, delivering the right customer experience and maximizing
employee productivity from any location should be critical objectives for any business. Businesses
using Microsoft Teams typically assume they have this covered, but does it?
Businesses using Teams for employee collaboration also need to ensure they have the essential
business phone functionality to compete and win in today’s business environment. The trouble is
not all business phone services are created equal. Outdated platforms—like on-premises systems—
lack mobile phone support and other critical phone features like business texting. And basic cloud
voice providers often don’t integrate with Teams often leading to inefficiencies and security risks
as users switch between applications. To eliminate these business technology trade-offs and
arm employees with the tools they need, you need a cloud-based communications platform that
integrates with Teams.
MEET TOWNER UNITE, THE PERFECT COMPLEMENT TO MICROSOFT TEAMS
Towner Unite is an easy-to-use, cloud-based phone system that’s fully integrated with Microsoft
Teams and provides over 90+ business essential phone features. Whether you’re in the office or
remote—Unite provides the highest levels of reliability and features your business deserves to ensure
employees stay connected to each other and to your customers—without compromise.
Intermedia Unite provides Teams users with essential phone
functionality they need:
CALL ROUTING TO THE RIGHT PERSON
Today’s customers are becoming less tolerant of lengthy hold times, frustrating
transfers between people or being dropped into a voicemail box. Call routing
eliminates this issue by directing inbound customer calls to the right person, at the
right time based on availability, skills, or history with the caller—no matter where
they are located.
BUSINESS TEXTING
Each Unite business phone number includes the ability to receive phone calls and
text messaging allowing your customers to communicate with your employees in
the right way at the right time.
MOBILE FLEXIBILITY
Eliminate the need for employees to give out their personal phone number.
With Unite, employees answer and place phone calls from their business phone
number, on any device.
CUSTOMER SERVICE PERFORMANCE INSIGHTS
Employees have access to automated reports about customer service performance
(average hold time, number of transfers, number of dropped calls) to continuously
provide service improvements.
SELF-HELP WHEN CUSTOMERS NEED IT
For customers looking for common information who don’t necessarily want to talk
to someone, get them answers quickly and easily while freeing up employees for
higher value engagements.
