Imagine transforming your contact center into a hub of efficiency and excellence. At Towner Communications, we’re excited to introduce the latest innovation: the AI Agent Evaluator. This cutting-edge tool isn’t just a game-changer—it’s a revolution in customer service. Here’s why your business can’t afford to miss out.

Key Points:

• AI-Powered Insights: Provides detailed insights and automated workflows for recorded calls using AI Agent Evaluator.
• Sentiment Analysis: Tracks customer and agent sentiment throughout conversations, enhancing contact center AI.
• Automated Call Tagging: Identifies key areas of interest or concern efficiently.
• Detailed Agent Behavior Metrics: Analyzes speaking patterns for deeper agent engagement insights in customer service automation.
• Seamless Integrations: Integrates with Microsoft Teams, Salesforce, and Google Workspace for enhanced collaboration and organization in contact center solutions.

AI-Powered Insights: Elevate Agent Performance

Towner’s AI Agent Evaluator leverages the power of AI to provide supervisors with detailed insights and automated workflows for recorded calls. This means more efficient, meaningful, and impactful feedback for your agents, leading to a more responsive and effective customer service environment.

Sentiment Analysis: Pinpointing Customer Emotions

Understanding customer sentiment is key to improving service. The AI Agent Evaluator tracks how customer and agent sentiment evolves throughout conversations, pinpointing moments where sentiment shifts. This helps supervisors identify what triggers positive or negative reactions, enhancing coaching and ultimately customer satisfaction.

Automated Call Tagging: Focus on What Matters

Gone are the days of manually sifting through call transcripts. With automated call tagging and topic identification, supervisors can quickly identify key areas of interest or concern. This feature saves time and ensures that evaluations focus on the most critical aspects of agent performance.

Detailed Agent Behavior Metrics: Beyond the Transcript

The AI Agent Evaluator analyzes speaking patterns, including talk-to-listen ratios and words per minute, giving supervisors a deeper understanding of agent engagement and effectiveness. This opens up new coaching opportunities that go beyond the content of the transcripts.

Seamless Integrations: Work Smarter, Not Harder

Towner’s contact center solution integrates effortlessly with tools like Microsoft Teams, Salesforce, and Google Workspace. This means your team can stay connected and organized, making collaboration and customer management a breeze.

Why You Need Towner’s AI Agent Evaluator

At Towner Communications, we believe in solutions that make a real difference. Towner’s AI Agent Evaluator is more than just an upgrade—it’s a transformation. From AI-powered insights and sentiment analysis to automated call tagging and detailed behavior metrics, this tool is designed to elevate your customer service to new heights.