Insights From Communication Professionals
AI Improves Customer Experience in 3 Ways
AI or Artificial Intelligence is undoubtedly changing how service providers conduct business and operate the networks they manage. AI is forcing a dramatic title wave of change in how all businesses interact with their clients. The use of AI to improve customer experience isn’t just a fad. It’s the single most popular and exciting business trick […]
Rich McBee on communication in a hyper-connected world
Mitel CEO Rich McBee expands on the ever increasing need of captivating and ultra engaging communication in our hyper-connected world. In his new blog series, which can be found at Mitel.com Rich will share with all of us everything he’s garnered from his vast experience in the business communications industry — and what lies in its […]
Mitel is discontinuing the Toshiba Line
On October 31, 2018, Mitel is discontinuing the Toshiba product line and no new equipment will be available after this date. Technical support will remain available for systems until October 31, 2021. For customers with IPEdge and MAS products, an active software assurance contract will have to be in effect for technical support availability. If you have […]
Text Message and App Features!
Finally, you can text from your existing business number! You get to keep your current business phone number — send and receive incoming text messages on your computer, tablet, and smartphone, when you download our app! Instant message notification window appears and overlays any POS or CRM! Quickly answer customer inquiries Handle orders Remind […]