3 Keys to reliable voice network - even during the Holidays It’s among an IT manager’s worst nightmares: a network outage during a retailer’s high volume period – Black Friday. As the...
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Proof Millennials are Changing the Rules of Customer Experience The baby boomer generation (those born between 1946 and 1964) has been a very dominant force in society for much of...
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Mobile Enterprise Q&A #1: The Great VoLTE Shift VoLTE: Enterprise mobility has been a buzzword for several years now, but a new shift is taking place, fueled by the convergence...
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How Centrinex Improves Agent Productivity With Multimedia Founded in 2005 in Lenexa, Kansas, Centrinex is a national leader in contact center management and predominantly serves lines of business...
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Improve Patient Care With Skpye For Call Center Integration For SalusCare, a not-for-profit mental health and substance abuse service provider in Southwest Florida, its contact center, or “Welcome Center” isn’t about...
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