Insights From Communication Professionals
Sever Weather Mass Notification Plan
If the extreme weather conditions of recent years―historic droughts, devastating hurricanes and catastrophic wildfires, among others―have taught us anything, it’s that severe weather can strike at any moment, and every second counts. That’s why all organizations should have a strategic, well-tested emergency communication plan in place.
2020 Cloud Contact Center Trends
Cloud contact center isn’t just a clever buzz phrase for big businesses anymore. Small Business Trends reports that Seventy percent of businesses either are planning to migrate their contact center to the cloud within the next year, or already have a cloud based contact center in place.
City of Lansing: Government communication strategy
Up until 2018, the City of Lansing was utilizing copper phone lines for its phone service. Copper phone lines have limited bandwidth and are mostly best for POTS, or plain old telephone service. The out-of-date communication system resulted in many different de-centralized systems and ultimately a headache for City Staff to administer the phone system.
5 Effective Ways to Maximize Collaboration in a Remote Workforce
In today’s workforce, the number of remote workers continues to grow. According to the New York Times, 43% of Americans spend at least some of their time working remotely. Remote workers tend to be more productive and can save your company money—upwards of $10,000 per year per employee.
