Insights From Communication Professionals
How the Right Customer Engagement Strategy Can Completely Transform Your Business
The term “contact center” often conjures up an image of large numbers of agents handling incoming and outgoing calls all day, every day. In some cases, this is an accurate interpretation of how customer engagement truly works. However, Gartner predicts that by 2020, customers will manage 85 percent of their relationship with an enterprise […]
How to Record Phone Calls on a Mitel IP Phone
Mitel’s Record-a-Call feature offers you an easy way to archive calls. You can use this for training purposes, for your own reference, or to keep a record of advice that has been given to a client. Before recording calls, check your legal position. You may need to notify your callers that they are being recorded. This Mitel phone guide […]
How Network Analytics Can Help You Make Better Decisions
Analytics holds great promise for enterprises looking to harness Big Data in their operations to understand key metrics and make better business decisions. Network performance management introduces a wealth of data about the health and performance of business communications networks. If you do it right, you can use network analytics to turn your data into […]
Are You Happy with Your Cloud Communications Provider?
Do you have a cloud communications provider? If you do, are you happy with them? It’s a question many business owners don’t ask themselves enough. Cloud communications is an investment of capital, time, and human resources—an investment that you should be thrilled with. Once we sign contracts, we tend to accept the level of […]
