Insights From Communication Professionals
Ten Reasons Not to Abandon Call Scripting
Ten Reasons Not to Abandon Call Scripting “We’ve thrown away the script!” says one contact center. “Only local agents!” says another. “Real conversations. Real people.” says a third. Companies advertise the quality of their contact centers in plenty of different ways. And promising to do away with call scripting is one of them. After all, […]
Mobile Cloud Suite
Mobile Cloud Suite The Mobile Cloud Suite bundles together the network elements and applications required to get services like VoLTE, VoWiFi, ViLTE, and Advanced Messaging launched and available to subscribers quickly. Subscribers demand new and innovative services such as Voice over WiFi, Voice over LTE and Converged Messaging. These services are typically offered by […]
Is Cloud-Mobile Convergence the Future?
Cloud-Mobile A note to small and medium businesses: You can have it all with Cloud-Mobile. That’s the message from T-Mobile and Mitel, as the two companies launch a new-look approach to the old challenge of fixed-mobile convergence (FMC) in select European markets. Marketed as Cloud & Clear, the new offering is an update to the traditional FMC goal of […]
Perils of Porting Numbers
The Perils of Porting Numbers If you are making changes to your communications technology (changing carriers, changing to SIP trunks, moving to a cloud system, etc.) then you will have to move your existing phone numbers from your existing carrier to your new provider. This process is called porting numbers. We’re all told that […]
