Insights From Communication Professionals
3 Keys to a Reliable Voice Network
3 Keys to reliable voice network – even during the Holidays It’s among an IT manager’s worst nightmares: a network outage during a retailer’s high volume period – Black Friday. As the holiday season kicks off and big shopping days loom, IT staff can take steps to ensure reliable voice service, even under high volume holiday conditions. […]
Millennials Change The Rules of Customer Experience
Proof Millennials are Changing the Rules of Customer Experience The baby boomer generation (those born between 1946 and 1964) has been a very dominant force in society for much of the latter half of the twentieth century and the early part of the twenty-first. However, as the baby boomers reach retirement age, their influence […]
The Great VoLTE Shift
Mobile Enterprise Q&A #1: The Great VoLTE Shift VoLTE: Enterprise mobility has been a buzzword for several years now, but a new shift is taking place, fueled by the convergence of a common IP between enterprise and mobile communications systems. This new model of communications, which seamlessly integrates the mobile and enterprise communications environments, is […]
How Centrinex Improves Agent Productivity
How Centrinex Improves Agent Productivity With Multimedia Founded in 2005 in Lenexa, Kansas, Centrinex is a national leader in contact center management and predominantly serves lines of business such as federal government, financial services, seminar groups, and inbound customer service. In the past ten years, Centrinex has grown from a startup with ten […]
