Customer Portal User Guide

[vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]

Towner Communications is excited to announce it RELAUNCH of our Customer Portal. Below is our custom Customer Portal User Guide to help walk you though each step of setting up and using our seamless portal.

[/vc_column_text][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_custom_heading text=”Logging In” font_container=”tag:h2|text_align:left|color:%231e73be” use_theme_fonts=”yes”][vc_column_text]You will receive an email with your temporary password and username. It will come from someone @townerkc.com, be sure to check your junk folder or spam filter. You will be prompted to immediately reset your password. If you forget your password simply Click the “I forgot my password” link on the log in screen.

Browse to portal.townerkc.com

HINT: save as a bookmark for easy access next time.[/vc_column_text][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][nectar_image_with_hotspots image=”8204″ preview=”https://townerkc.com/wp-content/uploads/2021/02/Portal-Login-Creation.png” color_1=”Accent-Color” hotspot_icon=”plus_sign” tooltip=”hover” tooltip_shadow=”none”][/nectar_image_with_hotspots][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][image_with_animation image_url=”8206″ alignment=”center” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%”][divider line_type=”Full Width Line” line_thickness=”1″ divider_color=”extra-color-gradient-1″ animate=”yes”][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”2/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_custom_heading text=”Navigating the Home Screen” font_container=”tag:h2|text_align:left|color:%231e73be” use_theme_fonts=”yes”][vc_column_text]Your home screen is broken down into two sections the Dashboard and the Toolbar. See the RED hints below for customizing your Dashboard.

On the Toolbar you can do the following:

Home: takes you to your dashboard
Documents: not currently used
Contact Us: allows you to fill in an email form to request contact
My Profile: allows you to change your contact information and password
My Company: Allows you to update your company name, email and phone
Service: Shows all the service orders for your Account

[/vc_column_text][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][image_with_animation image_url=”8208″ alignment=”center” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%”][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][image_with_animation image_url=”8209″ alignment=”center” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%”][divider line_type=”Full Width Line” line_thickness=”1″ divider_color=”extra-color-gradient-1″ animate=”yes”][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_custom_heading text=”Entering a new service order” font_container=”tag:h2|text_align:left|color:%231e73be” use_theme_fonts=”yes”][vc_column_text]Click the Blue request service button on Home page OR if you are already in the service tool click the tab for Request Service.[/vc_column_text][nectar_image_comparison image_url=”8211″ image_2_url=”8212″][vc_column_text]

You must enter a Brief and Detailed Description of your issue.
If you have any of the Optional form info feel free to include it.
Click SUBMIT to save.
This will email our service department to let them know you have entered a request.

[/vc_column_text][divider line_type=”Full Width Line” line_thickness=”1″ divider_color=”extra-color-gradient-1″ animate=”yes”][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_custom_heading text=”Viewing Your Account Service History” font_container=”tag:h2|text_align:left|color:%231e73be” use_theme_fonts=”yes”][vc_column_text]

Click the Service link in your Toolbar
It automatically shows you all the orders
You can export the list out via Word or Excel or you can filter the list

HINT: you can filter by status to see tickets that are in progress. You can also sort by the column headers by clicking on them.[/vc_column_text][image_with_animation image_url=”8213″ alignment=”center” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%”][vc_column_text css=”.vc_custom_1612286742009{padding-top: 30px !important;}”]HINT: click the blue SO number hyperlink to see that ticket’s details.[/vc_column_text][divider line_type=”Full Width Line” line_thickness=”1″ divider_color=”extra-color-gradient-1″ animate=”yes”][vc_custom_heading text=”Service Order Details” font_container=”tag:h2|text_align:left|color:%231e73be” use_theme_fonts=”yes”][vc_column_text]

You can click the tabs across the top when viewing a Service order to see the details
The detail tab shows you the most information about the ticket including technician work performed.
Click NOTES tab if you want to add more detail to this service order. It will save these notes to the SO and the tech can then see them.
Sigture tab allows you to sign off on the Service Order and will save your signature

Document tab is not currently used[/vc_column_text][image_with_animation image_url=”8215″ alignment=”center” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%”][image_with_animation image_url=”8217″ alignment=”center” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%”][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][/vc_column][/vc_row]

May 26 2020

The Future Is Flexible: Working From Home

jtowner@townerkc.com Uncategorized Mobility, working from home

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The Future Is Flexible

Leaders are learning that flexible work from home options are paying off more than expected!

We wanted to make you work a little hard for the facts, so have some fun and click the pic to hunt the stats![/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom”][nectar_image_with_hotspots image=”8044″ preview=”https://townerkc.com/wp-content/uploads/2020/05/nathan-dumlao-7IIyK3B4UiA-unsplash-scaled.jpg” color_1=”Extra-Color-1″ hotspot_icon=”plus_sign” tooltip=”hover” tooltip_shadow=”large_depth” animation=”true”][nectar_hotspot left=”15.4752%” top=”36.8464%” position=”bottom”]One study showed that if a company allowed an employee to work from home just half of the time, it would save on average $11,000 per employee, and each employee would save between $2,000 and $7,000.[/nectar_hotspot][nectar_hotspot left=”64.4137%” top=”56.923%” position=”bottom”]80% of employees want to work from home at least some of the time [State of Remote Work 2019, Owl Labs][/nectar_hotspot][nectar_hotspot left=”84.5971%” top=”35.4192%” position=”bottom”]35% of employees would change jobs for opportunity to work remotely full time (47% of Millennials and 31% of boomers); 37% would do so to work remotely some of the time (50% of Millennials and 33% of Boomers) [State of the American Workforce, Gallup, 2016][/nectar_hotspot][nectar_hotspot left=”38.6493%” top=”24.5514%” position=”bottom”]It’s estimated that employees save between $2,500 and $4,000 per year by working at home half the time. Those savings are primarily due to reduced costs for travel, parking, and food. They are net of additional energy costs and home food costs.[/nectar_hotspot][/nectar_image_with_hotspots][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][nectar_icon_list color=”default” direction=”vertical” icon_size=”small” icon_style=”border”][nectar_icon_list_item icon_type=”numerical” title=”List Item” id=”1598647536127-1″ text=”One study showed that if a company allowed an employee to work from home just half of the time, it would save on average $11,000 per employee, and each employee would save between $2,000 and $7,000.” tab_id=”1598647536128-0″] [/nectar_icon_list_item][nectar_icon_list_item icon_type=”numerical” title=”List Item” id=”1598647536184-2″ text=”80% of employees want to work from home at least some of the time `{`State of Remote Work 2019, Owl Labs`}`” tab_id=”1598647536185-2″] [/nectar_icon_list_item][nectar_icon_list_item icon_type=”numerical” title=”Section” id=”1598647536208-3″ text=”35% of employees would change jobs for opportunity to work remotely full time (47% of Millennials and 31% of boomers); 37% would do so to work remotely some of the time (50% of Millennials and 33% of Boomers) `{`State of the American Workforce, Gallup, 2016`}`” tab_id=”1598647536209-6″][/nectar_icon_list_item][nectar_icon_list_item icon_type=”numerical” title=”Section” id=”1598647536233-9″ text=”It’s estimated that employees save between $2,500 and $4,000 per year by working at home half the time. Those savings are primarily due to reduced costs for travel, parking, and food. They are net of additional energy costs and home food costs.” tab_id=”1598647536234-0″][/nectar_icon_list_item][/nectar_icon_list][/vc_column][/vc_row]