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How Towner’s HIPAA-Compliant VoIP Solution Transformed Healthcare Communication During a Crisis

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Healthcare staff managing calls with a VoIP mobile app during a storm

When a severe storm threatened operations, a multi-location healthcare provider faced a critical communication breakdown. With doctors and patients relying on seamless coordination, their outdated phone system failed—causing missed calls, frustrated patients, and overwhelmed staff. But Towner’s HIPAA-compliant VoIP solution, integrated with advanced call-routing AI, turned the crisis into a communication success story.

The Problem: An Overloaded System and Disconnected Staff

As storm-related power outages began affecting the area, the healthcare facility’s traditional phone system couldn’t keep up:

  • The system dropped or misrouted calls, leaving critical inquiries unanswered.
  • Staff coordination suffered as calls between doctors, nurses, and admin teams failed to connect.
  • Patients waited in long lines with no way to bypass the overloaded system.

One staff member described it as:
“Patients waited, doctors called in from remote locations, and voicemails piled up—our system couldn’t handle it.”

The Solution: Smart Call Handling with Towner’s VoIP Portal

Towner’s VoIP for healthcare providers delivered a robust communication system with features built for emergencies and daily operations:

  1. Predictive Maintenance & Call Rerouting

    • The system detected network issues before they disrupted service, automatically rerouting calls to mobile devices or backup lines.
    • Staff received real-time alerts to switch to alternative networks, ensuring uninterrupted care.

  2. AI-Powered Call Routing & Sentiment Detection

    • The system routed calls based on caller ID and urgency, bypassing automated menus for high-priority patients.
    • Sentiment analysis tools flagged frustrated callers, allowing staff to address concerns before they escalated.

  3. HIPAA-Compliant Voicemail to Email Integration

    • Doctors working remotely received AI-transcribed voicemails via email, speeding up response times.
    • The VoIP app allowed healthcare workers to answer calls and manage workflows on the go, even during the storm.

  4. Telemedicine-Ready Infrastructure

    • With VoIP integrated into telehealth services, doctors seamlessly switched between in-person and virtual care—reducing patient disruptions.

The Results: Faster Response Times, Happier Patients

Towner’s HIPAA-compliant VoIP solution delivered measurable improvements:

  • 35% faster response times for patient inquiries.
  • 50% fewer missed calls, even during peak hours.
  • Improved patient satisfaction and reduced administrative burden through AI-powered workflows.

The facility’s operations manager summed it up:
“Towner’s VoIP system saved us during the storm, and we’ve benefited every day since. Patients receive the care they need, staff feel less stressed, and we’re ready for whatever comes next.”

Powerful Supporting Stats:

  • 80% of healthcare interactions will involve AI-powered communication by 2026, demonstrating the importance of integrating VoIP systems with smart technologies​
    ADS Software
  • VoIP for healthcare can cut operational costs by 12% annually, making it an essential part of modern medical facilities​
    www.top10.com
  • Telemedicine services are projected to grow by 17% annually, driving demand for integrated, secure VoIP systems​
    Grind Succes

Future-Proof Your Healthcare Communication

Don’t let outdated systems hold you back—experience the power of Towner’s HIPAA-compliant VoIP solution and see the difference it makes in patient care and staff coordination.
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FAQ: VoIP Solutions for Healthcare Providers

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Smart VoIP Solutions for Small Businesses: Save Big, Stay Connected

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Towner Communications offers VoIP solutions that help small businesses save up to 40% on communication costs while staying connected, remote or on-site.

VoIP solutions for small businesses are more than just a modern communication tool—they’re a game changer. By switching to VoIP, small businesses can cut costs, enhance remote work capabilities, and improve overall team productivity.

The Secret to Cutting Communication Costs by 40%? It’s Simpler Than You Think.

Remote work isn’t going anywhere. A recent Gartner study found that 70% of small and medium-sized businesses (SMBs) have embraced cloud communication solutions. And those who haven’t? They’re already lagging behind. Why? Because streamlined communication isn’t just about keeping the lights on—it’s about thriving, no matter where your team is based. At Towner Communications, we’re all about giving you the tools you need to make that happen, without the headaches or high costs.

Why Communication Solutions Matter for SMBs

The right communication tools can make or break your day-to-day. Imagine this: a client tries to reach you, but your phone system is clunky, outdated, and drops calls like it’s 1999. You lose business—end of story. That’s where VoIP (Voice over Internet Protocol) solutions come in, and it’s why SMBs are turning to Towner to level up their communication game.

Here’s what you get when you go VoIP with Towner:

  • Scalability: Growing fast? No problem. With Towner’s VoIP solutions, adding new lines is as easy as adding a new app to your phone.
  • Remote-Ready: Whether your team is in Kansas City or spread across the Midwest, our cloud-based tools keep everyone connected, no matter the location.
  • Cost-Effective: Save up to 40% on communication costs without sacrificing quality. It’s like trading in your old car for a sleek, new electric—without the sticker shock.

Forbes reports that small businesses can reduce communication costs by up to 40% by switching to VoIP systems over traditional phone lines. That’s more money back in your pocket—and more flexibility for your business.

Tailored Solutions for Your Industry

We get it. No two businesses are the same, and neither are their communication needs. That’s why Towner’s solutions are designed with flexibility in mind—because what works for a manufacturing plant doesn’t always work for a healthcare facility.

  • Healthcare: When lives are on the line, every second counts. Towner’s solutions make sure internal coordination is seamless, so you’re never left scrambling to connect with the right people. When a local healthcare facility switched to Towner’s VoIP, they reduced missed internal calls by 20%—meaning faster coordination during critical moments.
  • Manufacturing: Keep production lines moving with a system that bridges your on-site and off-site teams. Say goodbye to downtime and hello to smooth operations. One Kansas City-based manufacturing client cut communication delays by 15% after switching to Towner’s cloud-based system.
  • Financial Services: Security is your top priority, and it’s ours too. Our encrypted communication tools keep sensitive info safe, without the hassle of complex setups. A report from Statista indicates that industries with strict regulations, like finance and healthcare, are adopting secure cloud communication solutions faster than ever.

Why Towner? We’ve Got the Edge

Towner isn’t just another provider. We’re your partner in making tech work for you—not the other way around. Here’s what sets us apart:

  • 24-Hour Local Support: Got a problem at 2 AM? We’ll pick up the phone. No bots, no automated responses—just real people ready to help. It’s like having a tech-savvy neighbor, but one who doesn’t mind midnight calls.
  • Speedy Service: Time is money, right? We resolve issues fast, so you can get back to doing what you do best. No waiting around for days to fix a simple issue.
  • Decades of Experience: When it comes to telecom, we’ve seen it all. Our solutions are built on a foundation of expertise, designed to grow with your business. We’re not just selling you a product; we’re offering a partnership that evolves with you.

The Benefits of Switching to VoIP Solutions with Towner

Let’s talk benefits. Here’s what you can expect when you make the switch:

  • Crystal-Clear Calls: Tired of shouting, “Can you hear me now?” into your phone? Our VoIP systems deliver the kind of call quality that makes you forget it’s internet-based.
  • Integrate with What You’ve Got: Already using Microsoft Teams or other popular platforms? Towner’s solutions plug right in, making the transition seamless.
  • Future-Proof Your Setup: Technology changes fast, but you don’t have to play catch-up. We keep your system up-to-date, so you’re always ahead of the curve. A 2024 report from Deloitte found that 80% of SMBs who switched to cloud-based communication tools saw improved team productivity.

By the Numbers: Why VoIP is the Future of Business Communication

  • 80% of SMBs who switched to VoIP saw a productivity boost. (Deloitte, 2024)
  • 40% savings on communication costs by replacing traditional lines with VoIP. (Forbes)
  • 30% faster resolution times reported by businesses that rely on cloud-based communication for remote teams.

Is Your Communication System Holding You Back?

Not sure if VoIP is right for you? Take this quick quiz:

  • How often do you experience dropped calls?
  • Are remote team members struggling to stay connected?
  • Is your communication setup costing more than it should?
  • Do you need 24/7 support without the runaround?

If you answered “yes” to any of these, it’s time to upgrade with Towner.

FAQ

Ready for a Communications Upgrade? Let’s Talk

Why settle for outdated tech when you can get a solution that grows with you? Towner Communications is here to make it easy. For a limited time, schedule your free 30-minute VoIP Strategy Session with us, and we’ll show you just how simple it can be to connect your team and clients—no jargon, just results. Get in on the communication revolution with Towner. Let’s boost your business with the right tools, right now. Contact us today!

Contact Towner

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BroadSoft-Based Service Providers: Navigating Changes for Kansas City Businesses

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BroadSoft Service Providers Kansas City

Key Takeaways:

  • BroadSoft-based service providers in Kansas City may be transitioning to new platforms, affecting business communications.
  • Kansas City businesses should evaluate VoIP alternatives to ensure continued service and access to new features.
  • Towner Communications can help Kansas City businesses navigate these transitions and choose the best unified communication solutions.

 

BroadSoft-Based Service Providers: Navigating Changes for Kansas City Businesses

If you’re a business in Kansas City using VoIP or Unified Communications, you may have heard about recent changes involving BroadSoft-based Service Providers (SPs). As technology evolves, it’s essential to understand how these developments impact your business communications. Let’s break it down and discuss what it means for companies like yours.

What Is BroadSoft, and Why Does It Matter?

BroadSoft, now owned by Cisco, was once a leading platform for VoIP and UC.  Their services were widely used by service providers (SPs) around the world. When Cisco acquired BroadSoft, it signaled changes in how some SPs deliver communication services. For Kansas City businesses relying on BroadSoft-based SPs, this shift could affect everything from service continuity to feature availability.

So, what does this mean for you, and how do you ensure your business stays connected without disruption?

What Kansas City Businesses Should Know About BroadSoft

BroadSoft and Cisco: How Changes Affect Kansas City VoIP Providers

Cisco’s acquisition of BroadSoft in 2017 meant that many BroadSoft-based service providers are now transitioning to other platforms. As Cisco integrates BroadSoft’s technologies, some service providers are moving away from the platform to avoid future uncertainty.

For Kansas City businesses, this may result in changes to the features, pricing, and support from your current service provider. It’s essential to know if your provider is staying with BroadSoft, switching to Cisco’s Webex, or moving to another VoIP system for reliable communications.

What Kansas City Businesses Need to Know About BroadSoft Service Providers

  1. Service Continuity
    If your business uses a BroadSoft-based SP, you’ll want to confirm how the provider plans to handle the transition. Are they continuing with BroadSoft, moving to Cisco’s suite of services, or adopting a completely new VoIP platform? Ensuring that there is no disruption in your service during this shift is vital for your team’s productivity.

  2. New Platform Features
    It’s crucial to determine if your provider is staying with BroadSoft, switching to Cisco’s Webex, or choosing another VoIP system for reliable communications. These upgrades could provide greater flexibility for Kansas City businesses with remote teams or multiple locations.

  3. Long-Term Support
    Depending on your SP’s decisions, long-term support could be impacted. Businesses in industries like healthcare or finance, requiring reliable communication services, must ensure their service provider is prepared for future needs.

VoIP Solutions for Kansas City: Exploring BroadSoft Alternatives

At Towner Communications, we understand that your business communications are too important to leave to chance. Although we are not a Cisco partner, we help Kansas City businesses navigate telecom changes by offering expert guidance on VoIP and unified communication solutions.

If your BroadSoft-based provider is transitioning to a new platform, or you’re exploring options, Towner Communications can help you find the best solution. We offer expert support in Kansas City, from evaluating new features to ensuring your communication system is secure and scalable.

Towner Communications: Your Next Steps Guide to VoIP Transitions

  • Evaluate Your Current Service Provider
    If your business relies on a BroadSoft-based SP, now is the time to ask questions. What platform are they moving to? How will it impact your business? Will there be changes in pricing or features?

  • Explore Alternative Solutions
    If you’re considering switching from your current SP, Towner Communications can guide you through the process. We’ll help you explore alternative VoIP and Unified Communications solutions that fit your business needs without disrupting your workflow.

  • Stay Informed
    The telecom industry is constantly evolving. By staying informed, your Kansas City business can stay ahead, ensuring reliable and efficient communication systems that grow with your company.

As BroadSoft-based providers transition, Kansas City businesses must be proactive in ensuring their communication systems stay reliable. Towner Communications is here to support your transition, providing local expertise and hands-on service to help you make the best decisions for your business.

Ready to discuss your options? Get in touch with Towner  today to explore how we can keep your business connected.

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What NEC Communications Customers in Kansas City Need to Know About the Intermedia Acquisition

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NEC Communications Kansas City Intermedia Acquisition Impact

How the Intermedia NEC Acquisition Impacts NEC Communications in Kansas City

“Change is the only constant in life,” Heraclitus once said. And for NEC customers in Kansas City and the Midwest, that change just got a whole lot more exciting!

Intermedia, a powerhouse in cloud communications, has just announced they’re acquiring NEC’s UNIVERGE BLUE UCaaS and CCaaS operations in North America. But this isn’t just another corporate shake-up—it’s a game-changer for businesses relying on NEC’s communication tools. Let’s break down what this means for you and why Towner Communications is the best cloud communication provider for NEC customers in Kansas City to help you navigate these waters.

Why NEC Communications in Kansas City is About to Get Even Better

Across the U.S., businesses are rapidly transitioning to cloud-based communications. This shift isn’t just a passing trend; it’s a strategic move that’s critical for staying competitive in an increasingly digital marketplace. Intermedia’s acquisition of NEC’s UCaaS and CCaaS operations is a direct response to this growing demand, ensuring that businesses like yours have access to the most advanced, reliable, and flexible communication solutions available.

For NEC customers, especially those in Kansas City and the Midwest, this acquisition means enhanced services and better support. Intermedia has been NEC’s exclusive cloud communications partner since 2020, so you’re already using their robust platform—just under the NEC brand. The best part? This transition is designed to be seamless. Your current contracts, service levels, and support arrangements will remain in place, ensuring that your business operations continue without a hitch.

How Does the Intermedia NEC Acquisition Affect Kansas City Businesses?

So, what’s the timeline? The deal is expected to close by the end of September 2024 in the U.S. and Canada, with Europe following shortly after. Here’s what that means for your business:

  • Seamless Transition: Intermedia is dedicated to making sure there’s no disruption in service. You’ll continue to benefit from NEC-branded services you trust, but with enhanced access to Intermedia’s innovative solutions and support teams.
  • Stronger Network and Support: Expect more direct access to cutting-edge tools like AI-powered analytics and multi-channel archiving, all designed to make your communications smarter and more secure. Plus, Intermedia and Towner’s J.D. Power-certified 24/7 technical support ensures that help is always available when you need it most.

Why Towner Is the Best Cloud Communication Provider for NEC Customers in Kansas City and Trusted Intermedia Partner

Navigating change can be tricky, but that’s where Towner Communications comes in. As Kansas City’s trusted partner in unified communications, we’re here to make this transition as smooth as possible. With our deep expertise and local presence, we’re uniquely positioned to help you make the most of what’s to come.

Here’s how we’re going to help:

  1. On-the-Ground Support: While Intermedia will handle the broader transition, Towner offers the local touch. Need someone who can be there, face-to-face, to answer questions or troubleshoot issues? We’ve got you covered.

  2. Seamless Cloud Migration: Still using on-premises systems? Now might be the perfect time to consider a cloud transition. Towner can guide you through this process, ensuring a seamless move that aligns with your business goals. Intermedia’s platforms are built for agility, and we’re here to help you harness that power.

  3. Tailored Solutions: Every business is different. That’s why Towner doesn’t do cookie-cutter solutions. We’ll work with you to tailor your communications setup to fit your specific needs—whether that’s scaling up, integrating new features, or optimizing your current systems.

Ready to Navigate the Change? Here’s How Towner Can Help

Need proof? When a Legacy Shortel Customer faced a similar transition last year, they turned to Towner. We not only ensured their migration to Intermedia was seamless, but we also optimized their setup to reduce operational costs by 20%. That’s the kind of hands-on support and expertise we bring to the table.

Change doesn’t have to be daunting, especially when you have the right partners by your side. Towner Communications is here to ensure that your business doesn’t just survive this transition—it thrives. Reach out to us today, and let’s discuss how we can help you take full advantage of this exciting new chapter.

And because we’re committed to your success, we’re offering a free consultation and communication system assessment for all NEC customers in the Kansas City area. Let’s explore how you can leverage this acquisition to elevate your business communications.

The future of your communications is bright. Let’s navigate it together.

Frequently Asked Questions About the Intermedia NEC Acquisition for Kansas City Businesses

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The Hidden Costs of Disparate Communication Tools: Why Kansas City Businesses Are Switching to Unified VoIP Solutions

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Unified VoIP Solutions Kansas City

Key Takeaways:

Communication Chaos? Not on Our Watch!

If you’re drowning in a sea of different communication tools, you’re not alone. Kansas City businesses like yours often struggle with the inefficiencies and headaches that come from juggling multiple platforms. We’re talking about lost productivity and unnecessary costs that can drag your business down.

Stop Bleeding Money with Disconnected Tools

Here’s the deal: running multiple communication systems can inflate your operational costs by as much as 15%. That’s a lot of cash that could be better spent elsewhere! Plus, the more tools you use, the higher your risk for costly cybersecurity breaches. Ouch.

Unified VoIP: The Secret Sauce for Kansas City Success

Imagine a world where all your communication needs are seamlessly integrated into one powerful platform. That’s the beauty of Unified VoIP Solutions from Towner Communications. We’re here to help you cut costs, boost efficiency, and secure your operations—whether you’re a local law firm, healthcare provider, or manufacturer.

Understanding the Complexity of Managing Multiple Communication Channels

Managing communication in today’s business environment is no easy feat. Many Kansas City companies, whether small businesses or multi-location enterprises, are bogged down by a tangled web of emails, instant messaging platforms, video conferencing tools, and customer support systems. This fragmentation doesn’t just hinder efficiency; it also opens the door to significant operational costs and security risks.

Why Disconnected Communication Systems Are Holding Your Business Back

Consider a typical day at a Kansas City financial institution or healthcare facility. Employees are forced to navigate a maze of different communication tools, each with its own interface, log-in requirements, and user experience. The result? Miscommunication, delayed responses, and a workforce spending more time managing tools than actually communicating.

Research shows that businesses using five or more disparate communication tools can experience up to a 25% reduction in productivity. This inefficiency is further exacerbated by the need to maintain, update, and troubleshoot multiple platforms—a burden that often falls on already overstretched IT departments.

The Financial and Operational Impact of Juggling Multiple Tools

The financial implications of this complexity are just as concerning. Each communication tool comes with its own set of licensing fees, training requirements, and support costs. For example, a Kansas City manufacturing company might find itself paying for redundant features across different platforms or struggling with the hidden costs of non-compliance with industry regulations.

But the financial burden doesn’t stop there. The increased risk of cybersecurity breaches is another major concern. Disparate systems are harder to secure, and the more tools you have, the more potential entry points exist for cybercriminals. For companies handling sensitive data, like law firms or healthcare providers, this risk is simply unacceptable.

Unified VoIP Solutions: The Game-Changer for Kansas City Businesses

This is where Unified VoIP Solutions come into play. By consolidating all communication channels into a single, cloud-based platform, Towner Communications helps businesses streamline their operations, reduce costs, and improve security. Our customized VoIP solutions are designed to fit the unique needs of Kansas City businesses, whether you’re a small business or a multi-location enterprise.

Unified communications not only simplify your workflow but also enhance mobility and scalability. Imagine a healthcare provider in Kansas City that can seamlessly switch from desktop to mobile communications, ensuring that vital information is accessible anytime, anywhere. Or a law firm that can secure client communications with robust encryption, protecting sensitive data from breaches.

How Towner Communications Simplifies and Secures Your Communication Systems

At Towner, we specialize in providing cloud-based VoIP systems that integrate seamlessly with your existing infrastructure. Our solutions offer enhanced security features, compliance with industry standards, and the flexibility to scale as your business grows. By partnering with us, Kansas City businesses can enjoy a 15% reduction in operational costs and a significant boost in productivity.

We understand the unique challenges faced by industries like healthcare, finance, and manufacturing, and we tailor our services to meet those needs. With no term contracts and a commitment to personalized service, Towner Communications is the trusted local partner for businesses looking to modernize their communication strategies.

Unified Communication Solutions: FAQs for Kansas City Businesses

The complexity of managing multiple communication tools is a costly and risky endeavor. But with Towner Communications’ unified VoIP solutions, Kansas City businesses can simplify their communication systems, reduce costs, and enhance security. Don’t let your communication strategy hold you back—contact Towner Communications today to learn how we can help transform your business operations.

Ready to unify your communication channels and boost efficiency?

Contact Towner Communications for a free consultation and see how our customized VoIP solutions can work for your Kansas City business.

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The Ultimate Guide to VoIP Solutions for Businesses

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VoIP solutions for businesses

Looking to transform your business communication strategy while cutting costs and boosting efficiency? VoIP (Voice over Internet Protocol) solutions are revolutionizing how businesses communicate, offering flexibility, scalability, and advanced features at a fraction of the cost of traditional phone systems. In this ultimate guide, we’ll cover everything you need to know about VoIP solutions for businesses, including how AI is enhancing VoIP capabilities for the future.

The Ultimate Guide to VoIP Solutions for Businesses

Section 1: What is VoIP? Understanding Business VoIP Solutions

VoIP, or Voice over Internet Protocol, is a technology that enables businesses to make voice calls over the internet instead of traditional phone lines. By converting voice into digital data, VoIP allows for more versatile and cost-effective communication.

  • How VoIP Works: Voice signals are digitized, transmitted over the internet, and converted back into audio at the destination. This process eliminates the need for separate voice and data networks.
  • Types of VoIP Services:
    • Hosted VoIP: A third-party provider manages the VoIP infrastructure, offering scalability and low upfront costs.
    • On-Premises VoIP: Managed internally, providing more control and potentially lower long-term costs.
    • Unified Communications as a Service (UCaaS): A cloud-based platform that integrates VoIP with other communication tools like video conferencing, messaging, and collaboration software.

Section 2: Top Benefits of VoIP Phone Systems for Businesses

VoIP solutions offer several advantages over traditional phone systems, making them ideal for businesses looking to enhance communication and reduce costs.

  • Cost Savings: Lower infrastructure costs, reduced long-distance charges, and minimal maintenance.
  • Scalability: Easily add or remove lines and services as your business grows or changes.
  • Enhanced Features: Access to advanced features like call forwarding, voicemail-to-email, call analytics, video conferencing, and integration with customer relationship management (CRM) systems.
  • Mobility and Remote Work: VoIP allows employees to make and receive calls from anywhere, making it perfect for remote and hybrid work environments.
  • Improved Collaboration: VoIP integrates with tools like Microsoft Teams and Slack, streamlining communication and boosting team collaboration.
  • AI Integration in VoIP: AI enhances VoIP capabilities with smart call routing, speech recognition, real-time analytics, and automated customer service, improving efficiency and customer experience.

Section 3: How AI is Revolutionizing VoIP Solutions for Businesses

AI is transforming VoIP by adding intelligence to communication systems:

Section 4: How to Choose the Best Business VoIP Providers

Selecting the right VoIP provider is crucial for leveraging its full benefits. Here’s a guide to help you choose:

  • Assess Business Needs: Number of users, required features, budget, and current infrastructure.

  • Key Factors to Consider:

    • Cost and Pricing Models: Understand the different pricing models (subscription-based, pay-as-you-go) and choose what fits your budget.
    • Compatibility: Ensure the VoIP solution integrates with existing hardware and software.
    • Quality of Service (QoS): Look for providers offering guaranteed uptime, high call quality, and strong customer support.
    • Security: Choose a provider that offers robust encryption and secure access protocols.
    • Customer Support and SLAs: Opt for providers with strong customer service reputations and clear service level agreements (SLAs).

Section 5: Step-by-Step Guide to Implementing VoIP Solutions for Businesses

Ready to switch to VoIP? Here’s how to implement it:

  1. Evaluate Current Infrastructure: Assess internet speed, network capacity, and hardware compatibility.
  2. Select the Right VoIP Provider: Use the criteria mentioned above.
  3. Plan for Network Upgrades: Ensure your network can handle VoIP traffic.
  4. Install VoIP Hardware and Software: Set up IP phones, adapters, or softphones.
  5. Train Employees: Ensure your team knows how to use the new system effectively.
  6. Monitor and Optimize: Regularly monitor performance and address any issues.

Section 6: Troubleshooting Common VoIP Connectivity Issues

Common VoIP problems and how to solve them:

  • Audio Quality Issues: Jitter, latency, and packet loss – check your internet connection, adjust QoS settings, or use a wired connection.
  • Connectivity Problems: Dropped calls or connection errors – optimize network settings and ensure adequate bandwidth.
  • Security Threats: Use strong encryption, secure access controls, and monitor for suspicious activity.
  • Compatibility Challenges: Ensure hardware and software are compatible with the chosen VoIP solution.

Section 7: Future Trends in VoIP Technology

  • AI-Powered Innovations: The future of VoIP includes AI-driven features such as automated call management, sentiment analysis, and voice bots.
  • 5G and VoIP: The rollout of 5G networks will significantly improve VoIP quality, especially for mobile users.
  • Unified Communications Evolution: VoIP will continue to integrate with other communication platforms, enhancing collaboration and productivity.

Section 8: FAQs: Common Questions About VoIP for Businesses

Maximize Your Cost Savings with Towner Cost Calculator

Are you looking for ways to optimize your phone service costs? Managing essential expenses efficiently can be a daunting task. Towner’s Elevate Cloud Savings Calculator is here to simplify the process and help you save big on your cloud expenditures.

CALCULATE HERE

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Transform Your Business with Towner Cloud and Microsoft Teams Advanced

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Microsoft Teams Advanced Hero

Imagine a workspace where every conversation flows seamlessly, where calls, messages, and meetings converge in one dynamic hub. Say hello to Towner Cloud with Microsoft Teams Advanced Solution—an integration set to revolutionize your business communication and collaboration tools into a unified, intuitive platform.

Key Takeaways:

  • Effortless Integration: Advanced calling and SMS functionalities embedded within Microsoft Teams.
  • Uninterrupted Business Continuity: Reliable communication even if Teams experiences connectivity issues.
  • Rich Feature Set: Includes enterprise-grade call center features, business SMS, voicemail transcription, and CRM integrations.
  • Single-App Experience: Manage all communications within the familiar Teams interface.
  • Cost-Effective Solution: No need for an additional Microsoft Teams Phone license.

Microsoft Teams Advanced

Why Towner Cloud and Microsoft Teams Advanced is a Game-Changer

Effortless Integration

Towner Cloud integrates flawlessly with Microsoft Teams, embedding advanced calling and SMS capabilities right into the Teams interface. No more juggling multiple platforms or needing extra phone licenses and middleware.

Business Continuity, Uninterrupted

Even if Microsoft Teams faces connectivity hiccups, Towner Cloud ensures your calls continue uninterrupted via the Towner mobile or web app. Stay connected, always.

Feature-Rich and Ready

Enjoy enterprise-grade features like call queuing, business SMS, voicemail transcription, and CRM integrations—without extra costs.

One App to Rule Them All

Handle chats, meetings, file sharing, and advanced communication within the familiar Teams environment. Simplify your workflow with this all-in-one solution.

Cost-Effective and Efficient

Say goodbye to the additional Teams Phone license fees. Towner Cloud is a cost-effective solution that boosts productivity and efficiency.

The Ultimate Solution for Modern Workplaces

As businesses adapt to remote and hybrid work models, the demand for unified communication platforms skyrockets. Towner Cloud with Microsoft Teams Advanced Solution meets this demand head-on, merging Microsoft Teams’ collaboration prowess with Towner’s advanced cloud-based communication system.

Teams integration

Seamless Communication at Your Fingertips

Integrating Towner Cloud with Microsoft Teams offers a seamless user experience. With Towner’s advanced calling and SMS functionalities built into Teams, users no longer need to switch between apps. This single-app solution streamlines communication processes, boosting efficiency and productivity.

Advanced Features for Enhanced Performance

Towner Cloud delivers a suite of advanced features, ensuring reliable and versatile business communication:

  • High-Quality Calls: Enjoy clear communication with advanced call center features like call queues, monitor, whisper, and barge.
  • Global Connectivity: Unlimited calling to 33 countries keeps your business connected globally.
  • CRM Integrations: Integrate seamlessly with popular CRM systems like Salesforce, ServiceNow, and NetSuite.
  • Voicemail Transcription: Easily manage voicemails with transcription services, ensuring no message is missed.
  • Presence Sync: Sync your presence status between Elevate and Teams for uninterrupted workflow.

Reliable Business Continuity and Savings

Towner Cloud significantly enhances business continuity. If Microsoft Teams goes down, Towner’s mobile or web app keeps your calls going, adding a layer of redundancy. Plus, eliminating the $8 Teams Phone license brings considerable cost savings.

A Streamlined User Experience

Towner Cloud users enjoy a streamlined experience within the Microsoft Teams environment. Teams’ collaboration features—chat, meetings, file sharing—are now complemented by Towner’s advanced communication tools. This unified approach keeps employees focused and minimizes app-switching distractions.

Easy Implementation

Getting started with Towner Cloud is straightforward. Contact our sales team for a demo, and they’ll guide you through a smooth setup within your existing Teams environment.

SEE IT IN ACTION

Towner Cloud with Microsoft Teams Advanced Solution is a major leap in business communication. By integrating advanced calling and SMS capabilities into Microsoft Teams, it delivers a unified, efficient, and cost-effective solution for today’s businesses. Transform how your team collaborates and connects with Towner Cloud.

Don’t just take our word for it…Click the button below to see the INTERACTIVE demo NOW!

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Safeguard Your Business: Towner’s Emergency Notification Solutions

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emergency notification

In today’s fast-paced environment, ensuring the safety of your employees,  customers, patients, and students is critical. Emergencies can occur without warning, making a reliable communication system essential. Towner offers robust emergency notification solutions to safeguard your organization no matter what the industry effectively.

The Importance of Emergency Notification Systems

When emergencies like fires, natural disasters, or security threats arise, immediate and clear communication is crucial. Effective emergency notification systems promptly inform everyone, enabling swift actions that save lives and reduce panic. According to a recent survey, campuses reported increased use of emergency notification systems for various emergencies, including power disruptions and lockdowns, even snow days, which rose to 50% and 88% usage respectively over the past two years​ (Campus Safety Magazine)​.

Towner’s Comprehensive Emergency Notification Solutions

At Towner, we provide a suite of solutions tailored to businesses of all sizes and verticals:

  1. Mass Notification Systems
    Quickly disseminate urgent messages through text, email, or voice broadcasts, ensuring timely updates reach everyone, regardless of their location. Modern emergency alert systems leverage a multi-channel approach, including SMS, social media, and mobile app notifications, ensuring comprehensive reach even during power outages​ (AlertMedia)​.

  2. Paging and Intercom Systems
    Our advanced systems deliver clear announcements throughout your facility, ensuring everyone hears critical information.

  3. Integrated Communication Platforms
    Seamlessly integrate emergency notifications with existing tools for a unified communication approach, enhancing efficiency during crises.

  4. Customized Alerts and Notifications
    Create tailored alerts for specific scenarios, ensuring relevant messages reach the right people at the right time, addressing unique risks effectively.

Towner Emergency Notification

How Towner Keeps You Safe

  • Expert Consultation and Planning
    We offer expert consultation to design and implement a robust emergency notification system tailored to your needs. Our team works closely with you to develop a comprehensive strategy.

  • 24/7 Support and Maintenance
    Emergencies are unpredictable, and Towner provides round-the-clock support to ensure your system is always operational, offering peace of mind.

  • Training and Drills
    We conduct emergency drills and provide hands-on training to ensure your team effectively uses the notification systems.

Towner Communications actively creates a safer environment for your organization. Our emergency notification solutions offer the tools and support needed to respond effectively during critical situations. Don’t wait for an emergency—take proactive steps to safeguard your business today.

Ready to enhance your emergency communication capabilities? Contact Towner Communications to learn more about our solutions and how we can help you stay prepared. With Towner, you invest in peace of mind, knowing your business is equipped to handle any emergency. Let’s work together to keep your organization safe and secure.

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Brace Yourself: The Next Microsoft Teams Outage Is Inevitable – Are You Prepared?

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Brace Yourself: The Next Microsoft Teams Outage Is Inevitable – Are You Prepared?

Microsoft Teams outages happen, and when they strike, they can disrupt entire organizations, especially those that heavily rely on the platform. Recent outages have shown us that being unprepared can spell disaster for businesses. But don’t worry—Towner is here to help you brace for impact. In this blog, we’ll guide you on how to expect the unexpected, with insights on early detection, strategic planning, and how our Microsoft Teams Monitoring Solution  can keep you ahead of the game. Ready to safeguard your business? Let’s dive in.

KEY POINTS:

  • Outages Are Inevitable: Microsoft Teams outages will and do happen due to the scale of digital services. Preparation is essential.

  • Importance of Being Prepared: Instead of scrambling during an outage, having a proactive plan in place will help manage the impact effectively.

  • Early Detection is Crucial: Tools like Towner’s Teams Monitoring provide early alerts and detailed insights, enabling organizations to respond quickly to outages.

  • Detailed Monitoring and Alerts: Towner’s monitoring offers precise information on affected services, impacted locations, and specific features, aiding in targeted responses.

  • Proactive Problem Management: Early alerts from Towner allow businesses to execute backup plans immediately, reducing downtime and maintaining productivity.

  • Strategic Planning: Businesses should have contingency plans to maintain operations during outages, ensuring alternative communication lines and processes are ready.

  • Free Readiness Assessment: Towner offers a free 20-minute Microsoft Teams Outage Readiness Assessment to help businesses identify and address potential challenges during downtime.

Microsoft Teams Outage Monitoring and Dictation 

When Teams isn’t working, it’s not always their fault. There are countless reasons. So, how does your company prepare for an inevitable outage that’s beyond your control? Don’t scramble to fix things on the fly—that never ends well. Instead, expect the unexpected. It sounds simple, and with the right approach, it can be. Here’s how you can stay ahead of the next Teams outage:

  • Understand the potential causes of Teams issues.
  • Implement proactive network monitoring to catch problems early.
  • Have a contingency plan in place for unexpected outages.
  • Use detailed performance metrics to quickly identify and address issues.
  • Communicate effectively with your team during downtime to minimize disruption.

Jan 6th Microsoft Outage

Microsoft Isn’t Perfect

Microsoft Teams outages do happen. When they do, it can be a serious challenge for organizations, especially those heavily reliant on the platform. On July 21st, 2022, and again on January 26th, 2024, significant outages impacted Teams and other Microsoft 365 services. For businesses that depend on these tools, being unprepared can spell disaster.

We’re here to make sure that doesn’t happen to you.

Outages are inevitable. It’s not a question of if, but when. With digital services operating at Microsoft’s scale, regular Teams outages are bound to occur over the next few years. Now that you know it’s going to happen again, what are you going to do about it? Don’t wait for an outage to disrupt your entire organization—get ahead of it.

Brace for Impact

Think of it like bracing for impact. You can’t fix Microsoft’s problems, but your team can be ready to manage the fallout. Identify who will be immediately impacted and establish alternative communication lines. Your business systems and processes will dictate how you create cover for Teams.

Having a plan in place is crucial, but early detection is key. That’s where Towner’s Teams Monitoring comes in. It helps organizations not just react to outages but anticipate them. With detailed alerts specifying affected services, impacted locations, and specific features, your IT team can respond quickly and effectively. Towner customers were alerted to the latest outage a full half-hour before Microsoft announced it, allowing them to execute their backup plans without wasting precious time troubleshooting.

Outages might be unexpected, but that doesn’t mean you can’t be prepared. Get the coverage you need to react fast and protect your business. It’s that simple.

Do you have a contingency plan for when Teams goes down? Is your company ready for the next Microsoft Teams outage?

Microsoft-Teams-Down-Funny-Memes-and-Jokes-784x441

Get a free 20-minute Microsoft Teams Outage Readiness Assessment to identify your challenges during downtime and address visibility gaps.

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Enhance Customer Experience and Employee Engagement with Contact Center Integrations

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Contact Center Integrations

Tech enthusiasts and industry experts know the value of enhancing a great product. In the realm of customer service, seasoned pros achieve this through contact center integrations.

At Towner, we share this vision. That’s why we offer a wide range of integrations for our cloud communications solutions in our App Marketplace.

Discover how you can streamline your workflows with our contact center integrations, creating a superior platform for your team and delivering enhanced service to your customers.

ZOHO
Microsoft Teams
Microsoft 365
Micorsoft Outlook
Contact Center for Salesforce
NetSuite

Key Points:

  • Software integrations allow two different programs to automatically share information seamlessly.
  • Contact center integrations boost productivity, enhance analytics, and improve the customer experience.
  • Towner offers numerous pre-built integrations with popular applications.
  • Developers can create custom APIs to integrate your preferred business software.

 

Understanding Contact Center Integrations

Software integration connects two different applications, enabling seamless data sharing and real-time updates. In the context of contact centers, this means linking your cloud contact center platform with other business software to handle various tasks.

This connectivity is achieved through application programming interfaces (APIs), which set the rules for real-time communication between the two programs.

Many top-tier solutions, like Towner’s, come with pre-built integrations for popular industry software, offering immediate functionality.

But what if your preferred software doesn’t have a pre-built integration? No problem! With an API platform, developers can integrate any software into your contact center for complete functionality.

How Integrations Benefit Your Business

Contact center integrations combine the power of distinct software for enhanced efficiency and productivity. Your agents spend less time on data entry and information verification as systems automatically update each other. This frees up your team to focus on critical problem-solving tasks that require a human touch.

For instance, 74% of companies use customer relationship management (CRM) software. With contact center integration, agents can call customers directly from the CRM. As client information is collected in the contact center software, it seamlessly populates the CRM with relevant data.

Faster data collection leads to better analytics. More information is gathered, and business programs process it quickly to provide insights that optimize your contact center operations.

Ultimately, this results in a superior customer experience. Enhanced service drives customer retention and increases opportunities for cross-selling and upselling, leading to higher revenues.

Towner’s 6 Favorite Integrations

1. Salesforce

Salesforce holds a dominant 20% share of the CRM market. If you’re already using Salesforce, you can integrate it with Towner Contact Center to make calls directly from the app and automatically log call details and other important data in your client records.

Salesforce

2. Slack

Many hybrid and remote teams use Slack and seek to enhance its functionality by integrating it with their contact center. This integration enables real-time alerts, allowing you to quickly deescalate issues and maintain smooth operations.

Slack

3. Zendesk

Zendesk is a widely-used CRM known for its user-friendly interface, making it one of our top contact center integrations. A standout feature is the screen pops, which automatically display customer information when you receive an incoming call.

Zendesk

4. ServiceNow

If you manage your workflows in ServiceNow, enhance customer journeys with contact center integration. Effortlessly log call details and maintain records of interactions within client files.

servicenow

5. NextGen

Medical facilities require contact center integrations that streamline communications while adhering to regulatory compliance. Towner’s contact center integration with NextGen accelerates patient verification by automatically displaying a secure dashboard with relevant information for each incoming call. This saves your agents time by eliminating the need to search for patient details.

NextGen

6. ConnectWise

Managed service providers can leverage the pre-built ConnectWise integration to enhance customer service. This integration requires minimal training and implementation costs, allowing agents to quickly improve efficiency while supporting clients.

Connectwise

Choose the Platform with the Best Contact Center Integrations Today

Elevate your team with Towner Contact Center integrations. Contact us today to learn how our platform can help you deliver the ultimate customer experience.

 

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