Fed Up With Tech Support Nightmares? Discover Kansas City’s Game-Changing Communication Solution
Kansas City Cloud Communications for Modern Business
Local Support. Modern Technology. Built for the Way Kansas City Works.
Running a business today means staying connected—from job sites to offices, from clients to remote teams. But if your communication tools feel outdated, unreliable, or impossible to manage, you’re not alone. Kansas City businesses deserve cloud communications built around local support, real performance, and solutions that scale with your growth.
That’s exactly what Towner Communications delivers.
For more than 75 years, we’ve helped Kansas City businesses stay connected with reliable, modern communications. Today, our cloud communications ecosystem brings together phones, video, chat, SMS, AI tools, contact center technology, and advanced security—all supported by real people right here in the Midwest.
Additionally, our solutions are designed to keep your team productive no matter where work takes them.
If you’re ready for better communication without the runaround, let’s talk.
What Cloud Communications Means for Kansas City Businesses
Cloud communications—often called UCaaS (Unified Communications as a Service)—brings every essential communication channel into one secure, cloud-based platform. Instead of juggling multiple vendors, tools, and logins, your team can call, message, meet, and collaborate from one unified experience.
Why Kansas City businesses are moving to the cloud:
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No on-site servers or maintenance
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Reliable connectivity from any device
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Instant scalability for growing teams
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Lower operating costs
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Built-in mobility for hybrid work
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Enhanced security and compliance
In short, cloud communications help your team stay productive wherever work happens—downtown, across the city, across the Midwest, or across the country.
Why Local Matters for Cloud Communications
You can buy communication tools from national providers—but you can’t buy local expertise, local support, or a partner that truly understands how your business operates. That’s where Towner stands apart.
Faster Support, Real People, Right Here in the Midwest
No offshore call centers. No endless transfers. No anonymous support queues. As a result, our engineers and support specialists respond faster and solve issues more effectively.
Built for How Kansas City Companies Work
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Multi-location businesses
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Hybrid workforces
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Healthcare + compliance
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Construction + job site mobility
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Professional services
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Retail + customer experience teams
Furthermore, we understand the communication challenges Kansas City businesses face—because we’ve supported them for decades.
Elevate: Kansas City’s Unified Cloud Communications Platform
Towner’s flagship cloud communications solution, Elevate, brings every communication tool your business needs into one reliable platform.
All-In-One Simplicity
Elevate unifies:
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Business phones
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Video conferencing
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File sharing
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Voicemail-to-email
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Auto attendants
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Presence + status
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Desktop + mobile softphones
One login. One platform. One partner.
99.999% Reliable Performance
With carrier-grade uptime and geo-redundant data centers, Elevate keeps your business connected—even during outages or weather issues.
As a result, teams stay productive without interruption.
Smart AI Tools That Work for You
Towner’s cloud platform includes:
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Spark AI for productivity support
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Real-time meeting transcriptions
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Sentiment analysis on calls
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AI-powered insights for training and quality
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Automated task extraction during meetings
These aren’t gimmicks—they help your team work smarter and faster.
Integrations that Fit Your Team’s Workflow
Your communication tools should work where your team already works—not force new habits.
For example, many Kansas City businesses rely heavily on Microsoft Teams or Zoom. We support both.
Microsoft Teams + Elevate Integration
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Make and receive calls inside Teams
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Direct routing for high-quality voice
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Call queues, hunt groups, and auto attendants
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Voicemail integration
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Presence sync
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Microsoft Teams network monitoring to ensure uptime and call quality
Zoom Phone & Zoom Integration
Already using Zoom?
We integrate your cloud phone system directly into the Zoom experience.
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Zoom Phone functionality
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Integrated video + calling
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Ideal for hybrid and remote teams
Advanced Cloud Communication Features for Kansas City Businesses
Business SMS / Text Messaging for Business
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Two-way text conversations
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Automated reminders and notifications
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Customer engagement workflows
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Local phone number texting
Softphone & Mobile App
Work from anywhere—office, home, job site, airport, or car. Additionally, your entire team benefits from unified access to calling and collaboration tools.
VoIP Desk Phones & Hardware
Compatible with industry-leading brands like Poly, Yealink, and Cisco. As a result, setup is fast and user-friendly.
Call Analytics, Recording & Sentiment Tracking
Track performance, quality, customer tone, and team productivity.
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Supervisor dashboards
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Recorded calls for training
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AI-powered insights
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Quality reports
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Performance metrics
Compliance, Security & Archiving You Can Trust
Elevate Archiving for Regulated Industries
For industries that require strict record-keeping:
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HIPAA
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FINRA
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SEC
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Healthcare
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Legal
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Financial services
Store and retain:
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Calls
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SMS
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Chat
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Meetings
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Transcriptions
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Voicemail
Furthermore, everything is archived within one secure, compliant system.
Triple Shield Security™
Your data stays protected with:
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Encrypted voice and video
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Secure data centers
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Multi-factor authentication
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Threat detection and monitoring
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Network-level security controls
Cloud Contact Center for Customer-Facing Teams
Whether you’re supporting customers, patients, tenants, members, or clients, Towner’s cloud contact center gives your team the tools to deliver exceptional experiences.
Features include:
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Inbound + outbound queues
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Skills-based routing
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IVR
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Supervisor dashboards
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Call recording
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Whisper, monitor, and barge features
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AI-powered agent assistance
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Real-time + historical analytics
For example, high-volume service teams benefit from advanced routing and reporting tools that improve response times and customer satisfaction.
Case Study: How a Kansas City Construction Firm Transformed Its Communications with Elevate
A mid-sized construction company in Kansas City was struggling to keep its field teams, office staff, suppliers, and clients aligned. Job sites moved daily. Supervisors depended on mobile communication. The office needed accurate updates. However, their legacy phone system couldn’t keep up. Missed calls, delayed messages, and unreliable connectivity were costing them time and money.
After switching to Elevate, the difference was immediate.
Key Results:
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30% faster response times across job sites
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More than $10,000 in annual savings by consolidating tools
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Seamless mobile + office communication for supervisors and crews
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Reliable call routing, even when teams were spread across multiple locations
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Instant access to voicemail transcriptions, which improved coordination with vendors
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AI-driven sentiment insights that helped identify communication gaps
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Higher client satisfaction, thanks to faster updates and fewer delays
Furthermore, the company reduced risk by centralizing communication inside a secure, cloud-based platform. Field leaders could place calls, send texts, update teams, and join meetings from their phones without switching apps. Office staff gained visibility into real-time activity, which improved scheduling and workflow planning.
As a result, communication became a strategic advantage instead of a daily obstacle. The company now operates with greater speed, accuracy, and confidence—no matter how many job sites are active.
Switching Is Simple with Towner Communications
Moving your business to a modern cloud communications platform shouldn’t feel overwhelming. That’s why Towner uses a clear, predictable process that keeps your team informed every step of the way. Additionally, our Kansas City-based experts handle the heavy lifting so your transition stays smooth and stress-free.
Your Step-by-Step Migration Plan
1. Communication Assessment
We start by reviewing your current phone system, network, call flows, extensions, and business needs. As a result, we can design a solution that fits your workflow instead of forcing you to adjust to new tools.
2. Customized Solution Design
Next, we map out your cloud communications setup, including call routing, auto attendants, integrations, mobile users, and compliance needs. This ensures your system is built correctly from the start.
3. Number Porting and Deployment
Our team manages all porting and paperwork with your current provider. Furthermore, we verify every number to prevent service disruption. Your business keeps its existing numbers—without the back-and-forth.
4. Hardware Setup (If Needed)
Whether you choose desk phones, softphones, or a hybrid approach, we configure your devices for plug-and-play use. Additionally, we test call quality, network paths, and QoS for optimal performance.
5. User Training and Onboarding
Your team receives clear, hands-on training for calling, meetings, voicemail, SMS, mobile apps, and integrations like Microsoft Teams or Zoom. As a result, everyone feels confident on day one.
6. Ongoing Local Support
Support doesn’t stop after installation. Our Kansas City technicians are available for updates, questions, and troubleshooting. Most issues are resolved on the first touch because you’re speaking with local experts who know your system.
Zero-Downtime Transition
Switching providers doesn’t have to mean interruptions. In fact, most Kansas City businesses experience a seamless transition with no missed calls. Because we manage every step—from porting to device prep to cutover timing—your team stays connected throughout the entire process.
As a result, your business receives a modern, reliable communications system without the typical headaches of switching providers.
Your Business Deserves Better—Let’s Elevate It
Tired of playing second fiddle to bigger clients? At Towner Communications, every business gets VIP treatment. It’s time to trade in frustration for innovation.
Here’s What to Do Next:
- Call Us Today: Our local experts are ready to help at 913-780-1366.
- Schedule Your Free Communication Makeover: Let’s customize Elevate for your business.
- Check Us Out Online: Visit townerkc.com to learn more.
FAQ: Cloud Communications for Kansas City Businesses
The Midwest & Kansas City’s Trusted Partner Since 1947
At Towner Communications, we believe every business deserves world-class technology paired with local service that truly cares. Whether you’re a small startup or a growing enterprise, Elevate and Towner are here to help you thrive.
