Menu

Business Communications

Unlocking the Power of AI for Small and Medium-Sized Businesses in Kansas City

, , , , , , ,

A Kansas City small business owner using AI-powered communication tools to improve customer service.

Artificial Intelligence (AI) is no longer a futuristic concept; it’s a present-day reality transforming businesses across the globe. For small and medium-sized businesses (SMBs) in Kansas City, embracing AI can be a game-changer, enhancing customer service, streamlining operations, and driving growth. At Towner Communications, in partnership with Intermedia, we are committed to helping local businesses harness the full potential of AI. 

The AI Revolution in Kansas City

Kansas City has always been a hub of innovation and entrepreneurship. With the advent of AI technologies, local businesses have a unique opportunity to stay ahead of the curve. By integrating AI into daily operations, SMBs can improve efficiency, reduce costs, and deliver superior customer experiences.

Why AI Matters for SMBs

AI offers numerous benefits for SMBs, including:

  • Enhanced Customer Service: AI-powered chatbots and virtual assistants can handle routine inquiries, allowing human staff to focus on complex issues.

  • Operational Efficiency: Automation of repetitive tasks frees up time for strategic initiatives.

  • Data-Driven Decisions: AI analyzes large datasets to provide actionable insights, aiding in informed decision-making.

  • Cost Savings: By automating tasks and optimizing processes, AI helps reduce operational costs.

AI-Powered Solutions by Towner Communications

At Towner, we offer a range of AI-driven solutions tailored for SMBs:

  • AI-Enhanced Communication Systems: Our partnership with Intermedia enables us to provide advanced communication tools that integrate AI for improved efficiency.

  • AI-Powered Security: Protect your business with AI-driven security measures that detect and mitigate threats in real-time.

  • Data Analytics: Leverage AI to gain insights from your business data, helping you make informed decisions.

An example of AI-powered VoIP and chat tools streamlining operations for a Kansas City SMB.

Success Stories from Kansas City SMBs

From Brookside boutiques to Crossroads startups, Kansas City businesses are thriving with AI solutions tailored to their needs, already reaping the benefits of AI integration:

  • Improved Customer Engagement: A local retail store implemented an AI chatbot, resulting in a 30% increase in customer satisfaction.

  • Operational Streamlining: A Kansas City-based logistics company used AI to optimize routes, reducing delivery times by 20%.

Getting Started with AI

Embarking on the AI journey may seem daunting, but with the right partner, it becomes manageable:

  1. Assess Your Needs: Identify areas where AI can add value to your business.

  2. Choose the Right Tools: Select AI solutions that align with your business objectives.

  3. Partner with Experts: Collaborate with experienced providers like Towner Communications to ensure seamless integration.

  4. Train Your Team: Equip your staff with the necessary skills to work alongside AI technologies.

AI Security Solutions for Small Businesses Kansas City

The Future of AI in Kansas City

As AI continues to evolve, its applications for SMBs will expand. Staying informed and adaptable is key to leveraging AI for sustained growth. At Towner Communications, we are dedicated to guiding Kansas City businesses through this transformative journey.

Ready to see how AI can transform your Kansas City business? Schedule a free consultation with Towner today!

Contact Us!

Q&A: Understanding AI for Small Businesses

Q&A: How Towner Communications Can Help with AI

Wanna get nerdy with us? Sign up for our emails! 

VoIP Kansas City: Your Guide to Seamless Holiday Business Communications

, , , , ,

VoIP Kansas City: Your Guide to Seamless Holiday Business Communications

The holiday season is here! That magical time when customers flood in, phones don’t stop ringing, and inboxes overflow with inquiries. For businesses in Kansas City, this can be both a blessing and a logistical challenge. But with the right tools and strategies, you can handle the holiday rush like a pro.

At Towner Communications, we’ve helped countless businesses in Kansas City and across the country, streamline their communications with VoIP solutions, unified communication platforms, and smart tools that ensure no call, email, or chat goes unanswered. Let’s dive into how you can prepare your business for a busy (and successful) holiday season.

Why VoIP Is a Game-Changer for Kansas City Businesses

VoIP (Voice over Internet Protocol) systems have revolutionized how businesses communicate. Gone are the days of clunky phone lines and missed calls. With VoIP, you can route calls, handle multiple inquiries, and connect teams seamlessly—all through the internet.

For Kansas City businesses facing the holiday rush, VoIP offers:

  • Scalability: Easily handle increased call volume.
  • Cost Savings: Reduce the cost of traditional phone systems.
  • Flexibility: Support remote and hybrid teams with mobile and desktop apps.
  • Enhanced Features: From Auto Attendant to voicemail transcription, VoIP is built for efficiency.

Key Tools to Keep Your Business Holiday-Ready

The holiday season requires a solid communication strategy. Here are the must-have tools and features to make sure your business stays on top of every customer interaction.

Connect Instantly With Customers Using VoIP Messaging

Customers don’t like to wait. VoIP messaging features allow your team to send real-time responses to inquiries, whether they come through email, social media, or chat.

For instance, a customer in Kansas City looking for same-day shipping can get their question answered instantly, boosting satisfaction and driving a quick sale.

A customer service team using messaging tools to answer holiday inquiries quickly.

Never Miss a Call With Auto Attendant

During the holidays, your phone lines are likely to be busier than ever. Auto Attendant ensures every call is routed to the right person or department without delay.

  • Example: A Kansas City customer calls to inquire about store hours or return policies. Auto Attendant directs them to the appropriate information or connects them to a team member.

This feature not only improves customer satisfaction but also gives your business a professional edge.

An Auto Attendant system routing customer calls during a busy holiday season.

 

Speed Up Tasks With an AI Assistant

The holiday season comes with a long to-do list. An AI assistant can handle repetitive tasks like:

  • Scheduling appointments.
  • Sending follow-up emails.
  • Managing basic customer inquiries.

For Kansas City businesses, this means more time to focus on building relationships and closing sales.

 

Avoid the Phone Inbox With Improved Voicemail Transcriptions

No one has time to listen to endless voicemails during the holiday chaos. Voicemail transcription converts audio messages into text, allowing you to quickly scan, prioritize, and respond.

Imagine being able to respond to a missed call while juggling holiday promotions—it’s that kind of efficiency that keeps your team ahead.

 

Employee Chats and Video/Voice Conferences, All on One Platform

Keeping your team connected is critical, especially during the holidays. Unified communication platforms like Elevate bring everything—chats, video calls, and voice conferences—into one system.

With teams often working remotely or in shifts, this feature ensures that everyone stays aligned, whether it’s discussing last-minute promotions or addressing customer concerns.

 

Bonus: Get a File Manager and Archiving Tools

The holidays generate a mountain of digital paperwork—purchase orders, customer inquiries, and sales records. Elevate includes file management and archiving tools to keep everything organized and secure.

Kansas City businesses can easily access and share files without wasting time searching through cluttered inboxes.

 

How Towner Communications Helps Kansas City Businesses Succeed

When it comes to holiday communication solutions, Towner Communications has you covered. Here’s why we’re Kansas City’s go-to provider for VoIP and business communication tools.

24/7 Local Support:

The holidays don’t stop, and neither do we. Towner Communications provides 24/7 local support to ensure your systems are always up and running.

Proven Expertise:

With decades of experience, we understand the unique needs of Kansas City businesses and tailor our solutions to fit them.

Quick Turnaround Times:

Need a system upgrade before Black Friday? No problem. We prioritize quick turnarounds and fast installations to keep your business moving.

People You Can Call: 

We’re not just a tech provider—we’re your partner. Our team is always available to answer your questions and provide hands-on support.



Frequently Asked Question

FAQ About Holiday Business Communication

FAQs About Towner Communications

Wanna get nerdy with us? Sign up for our emails! 

Update Holiday Greeting in Elevate Admin Portal

, , , , , ,

Update Holiday Greeting in Elevate Admin Portal

Tired of playing ‘Phone Tag’ with your holiday hours? Or worse, leaving callers in the dark when you’re off decking the halls? This guide’s got your back! Updating your holiday greeting and auto attendant settings in the Elevate Admin Portal is easier than untangling Christmas lights (and way less frustrating). Whether it’s setting festive hours, adding a new greeting, or making sure callers get the memo that you’ll be back after a cozy winter break, we’ll walk you through every step. Keep your business prepared to handle calls and keep the lines clear—even when you’re away!

Managing communication settings is simple. With the Elevate Admin Portal, making adjustments to your auto attendant, business hours, and holiday schedules is straightforward and ensures your clients stay informed. Let’s walk through some essential steps, with references to the Elevate Admin User Guide for easy guidance.

1. Accessing and Updating the Auto Attendant

  • Logging In: To get started, access the Elevate Admin Portal through Intermedia, clicking on Customer Login > For Admin.
  • Navigating Auto Attendant Settings: Go to the Auto Attendant section from the left menu. Select the main number or any additional lines that need adjustments.
  • Editing Hours of Operation: Adjust business hours by clicking on the three dots (•••) next to Working Hours. This allows you to set custom hours, for example, for summer schedules or weekend availability.

2. Configuring Greetings and Menu Options

  • Uploading New Greetings: Easily record or upload a new greeting by selecting Auto Attendant > Main Line. Click X on the current greeting to remove it, then upload your updated file.
  • Customizing Menus for Callers: Tailor the menu options (like “Press 1 for Sales”) to fit your needs. Redirect or remove each option in real-time—no extra saving needed.

3. Receptionist Group Management

  • Setting Up Receptionist Groups: For companies routing calls to a receptionist or a specific group, create or update groups by selecting Groups from the left menu. This directs calls to the right person.
  • User Assignments: Add or remove users from these groups as needed. Go to Agents > Check the Box next to the name and Add or Delete accordingly.

4. After-Hours and Holiday Routing

  • Configuring After-Hours Menus: Create a unique after-hours greeting to inform clients of expected response times or alternative contacts. Select After Hours in Auto Attendant to edit.
  • Setting Up Holidays: Navigate to Events to add holidays. You can select Add Event for dates like Thanksgiving or create a custom entry. Customize routing options to provide clients with appropriate messaging during these closures.

Holiday hours update in Elevate Admin Portal for auto attendant

5. Utilizing the Calendar View and Maintaining Accuracy

  • Holiday Visibility with Calendar View: The calendar highlights closed dates. If you notice a missing closure, add it under Events by selecting National Holiday or creating a custom event.
  • Disabling Unneeded Holidays: Sometimes, certain dates may not require closure. To remove, click Events > three dots (•••) > Disable or delete.

6. Need Assistance? Resources and Support

  • For additional help, Towner Communications offers quick guidance. Visit our website for more online training videos or reach out to our support team at service@townerkc.com.

The Elevate Admin User Guide serves as a valuable resource for these steps and more. Download it to ensure smooth communication updates across your organization, maintaining efficiency and keeping your clients in the loop.

ELEVATE ADMIN USER GUIDE

MANAGE YOUR COMMUNICATIONS LIKE A BOSS
DOWNLOAD HERE

Wanna get nerdy with us? Sign up for our emails! 

Ensuring Microsoft Teams Reliability with Towner Solutions

, , , ,

Ensuring Microsoft Teams Reliability with Towner Solutions

Why Microsoft Teams Reliability Matters

Microsoft Teams has become a lifeline for businesses, enabling collaboration, productivity, and seamless communication across departments, offices, and even global locations. With Teams being a primary channel for video meetings, chat, and file sharing, its reliability is essential. So, what happens when Teams goes down?

In 2024 alone, Microsoft Teams faced multiple high-profile outages that disrupted communication for thousands of businesses. These incidents underline how essential it is to keep Teams reliable and minimize downtime. Let’s dive into how Towner Communications offers proactive solutions to help businesses of all sizes stay connected, prevent disruptions, and get the most from their Microsoft Teams setup.

At Towner, our mission is to ensure your Microsoft Teams environment is robust, stable, and ready for anything. We understand that whether you’re running a manufacturing line, supporting patients in healthcare, or serving clients across financial branches, reliable communication matters. Let’s explore why reliability is crucial and how Towner’s solutions prevent the headaches, productivity losses, and client frustrations that come with unexpected downtime.

The Real Cost of Microsoft Teams Downtime

When Teams or any major communication tool goes down, the impact goes far beyond a minor inconvenience. Consider these statistics:

  • Average Cost of Downtime: According to a 2024 study by Gartner, downtime can cost companies up to $5,600 per minute, depending on the business size and industry.
  • Loss of Productivity: For every hour of downtime, businesses lose thousands of dollars in productivity. Manufacturing companies, for instance, may face production halts that ripple through the entire operation.
  • Impact on Client Trust: In industries like finance and healthcare, communication issues can erode client trust, impact patient care, and potentially harm long-term client relationships.

Each Microsoft Teams outage in 2024 reminded businesses of how vulnerable they can be without a proactive support system. For instance:

  • January 26, 2024: A Teams outage affected thousands of users globally, leading to significant communication delays. Read more on this from CBS News.
  • October 10, 2024: This outage disrupted Outlook, Teams, and the 365 suite, causing widespread issues that rippled across industries. Read more on this from New York Post.

These incidents underscore the importance of a solid support structure—one that can proactively prevent disruptions. That’s where Towner Communications steps in.

Real-time network monitoring to avoid Microsoft Teams downtime

Solution #1: Proactive Microsoft Teams Network Monitoring

What Is Network Monitoring, and Why Is It Crucial?

Towner’s Microsoft Teams Network Monitoring service keeps a 24/7 watch on every network path that connects your business locations to Microsoft Teams, SharePoint, and OneDrive. This tool continuously monitors for issues like latency, packet loss, and jitter, helping us ensure that your network is at peak performance.

Think of it as having a “health monitor” on your network. This monitoring solution is designed to detect issues before they disrupt your operations, giving your team a reliable communication experience with minimal interruptions. Here’s why proactive network monitoring is essential for every business:

  1. Real-Time Issue Detection
    When a problem arises, Towner’s network monitoring detects it in real-time. This early detection means we can address latency, quality issues, or connectivity problems before they escalate. By catching these issues early, we keep your Teams communication smooth and clear.

  2. Quick Troubleshooting
    Often, it’s unclear whether a network issue originates from internal systems or external providers. Our monitoring identifies where the issue lies, making it easy to resolve without unnecessary delays. This is especially valuable for multi-location businesses where rapid troubleshooting minimizes disruptions across all locations.

  3. Minimized Downtime for Maximized Productivity
    Downtime doesn’t just cost money—it disrupts your team’s productivity and client relationships. Towner’s proactive approach helps avoid downtime, ensuring that your communication systems stay reliable.

Real-time network monitoring to help manage Microsoft Teams downtime

Real-Life Scenario: How Network Monitoring Saves the Day

Imagine a healthcare facility where seamless communication is crucial for patient care. With Towner’s monitoring, we catch minor network issues before they affect communication. By solving the problem early, the healthcare team continues to connect, communicate, and care without missing a beat.

Ready to keep Teams running smoothly? With Towner’s network monitoring, you gain more than just a tool—you gain the peace of mind that your Teams setup will stay reliable when you need it most.

Solution #2: Elevate for Teams Advanced – The Ultimate Microsoft Teams Add-On

What Is Elevate for Teams Advanced?

Our Elevate for Teams Advanced solution integrates advanced calling and SMS capabilities directly into your Microsoft Teams interface. This powerful add-on allows your employees to make high-quality calls, manage call queues, and send SMS messages—all without leaving the Teams environment. By streamlining communication, Elevate for Teams Advanced helps your business reduce costs, increase productivity, and simplify workflows.

For companies with complex communication needs, Elevate for Teams Advanced eliminates the need for separate phone licenses, saving time and money. Here’s how this solution addresses the unique needs of various industries:

  1. Cost-Effective Communication
    Say goodbye to the need for additional phone systems or separate licenses. By integrating voice and SMS directly into Teams, Elevate provides an all-in-one solution that helps reduce costs without sacrificing functionality.

  2. Seamless Scalability for Growing Businesses
    Whether you’re a multi-location financial firm or a manufacturing company, Elevate for Teams Advanced scales with your needs. Adding users is simple, making it ideal for organizations with evolving communication requirements.

  3. Enhanced Productivity and Simplicity
    Keeping everything within the familiar Teams environment streamlines communication across locations, improving collaboration and efficiency. With Elevate, your team can manage calls, texts, and client interactions all in one place, boosting productivity across the board.

Towner Communications 24/7 Support for Teams Reliability with Elevate Teams Advanced

Case Study: How Elevate for Teams Advanced Drives Efficiency

Consider a multi-location financial firm that’s using Elevate for Teams Advanced. Before Elevate, they relied on a separate VoIP system, leading to inefficiencies and delays. With Elevate, the firm manages calls, client interactions, and branch-to-branch communication within Teams, reducing costs and increasing response time to clients.

Discover how Elevate can transform your Teams setup and give your organization a more effective way to communicate and collaborate, no matter where they are.

Why Towner Communications Is Your Go-To for Microsoft Teams Reliability

With 24/7 local support and a team of telecom experts, Towner Communications is your trusted partner for maintaining a reliable, resilient Microsoft Teams environment. We understand that every business is unique, and our solutions are tailored to meet each client’s needs—whether you’re in healthcare, manufacturing, finance, or beyond.

Benefits of Choosing Towner Communications

  1. 24/7 Local Support
    With Towner, you have around-the-clock access to a dedicated support team that understands your business, systems, and industry-specific challenges. When an issue arises, we’re ready to jump in and resolve it quickly.

  2. Proactive Problem Solving
    We don’t wait for problems to reach a crisis point. Our team actively monitors your Teams environment to identify and address potential issues before they impact your operations.

  3. Custom Solutions for Every Business
    We understand that healthcare facilities have different communication needs than financial firms. Towner’s solutions are flexible and adaptable, ensuring that every business has the tools it needs to stay connected, efficient, and reliable.

Future-Proof Your Microsoft Teams with Towner

Microsoft Teams is a powerful tool, but keeping it reliable requires proactive support. Towner’s Microsoft Teams Network Monitoring and Elevate for Teams Advanced solutions help businesses avoid the productivity losses, client frustrations, and financial impacts of unplanned downtime. With our team at your side, your Microsoft Teams environment will be ready for anything—stable, scalable, and built to support your growth.

FAQs About Microsoft Teams Reliability

FAQs About Towner Communications

Wanna get nerdy with us? Sign up for our emails! 

The Ultimate Contact Center Glossary: From ACD to Omnichannel – Everything You Need to Know to Elevate Customer Service

, , , , , ,

Comprehensive guide to contact center terminology covering key terms like ACD, IVR, SLA, and omnichannel customer service for optimized customer support

The evolution from call centers to contact centers has come with a fresh lexicon of terms, metrics, and tools. In this definitive guide, we break down the essential contact center terminology, enriched with real-world applications, comparative insights, and practical tips. Whether you’re a CTO, customer service leader, or industry partner, this glossary is your go-to resource for mastering the language and strategies that drive top-tier customer service.

Contents

1. Agent 

Definition: The agent is the human connection point in customer service—handling calls, chats, emails, and sometimes social media inquiries. Also known as customer advisors or representatives, they are responsible for delivering stellar service and resolving issues efficiently.

Real-World Application: Towner recently partnered with a retail company to improve agent efficiency, reducing handling time by 20%. Empowered with training and the right tech, agents created faster resolutions, raising the company’s NPS score.

2. Automatic Call Distribution (ACD) 

Definition: ACD is a system that intelligently routes incoming calls to the most appropriate agent or queue based on criteria like skill set and availability.

Why It Matters: Efficient ACD routing directly impacts customer satisfaction and speed of resolution. At Towner, our ACD implementations have consistently reduced wait times, resulting in a 15% increase in customer satisfaction for our clients. By handling peak call volumes seamlessly, ACD solutions are essential for maintaining SLAs and reducing abandoned calls.

Diagram illustrating the Automatic Call Distribution (ACD) process in a contact center

3. Agent Status and Status Codes 

Definition: Agent Status indicates availability (e.g., available, busy, on a break), while Status Codes provide specific activities like “On Lunch” or “After Call Work.”

Pro Tip: Efficient use of status codes keeps workflows smooth. Towner’s clients, for instance, use customizable codes to optimize agent availability, with supervisors regularly auditing code usage for peak efficiency.

Formula for Calculating Agent Utilization:

4. Average Handle Time (AHT) 

Definition: AHT is the average time spent from the start to finish of an interaction, factoring in talk time, hold time, and after-call work.

Formula:

AHT=Talk Time + Hold Time + After call Work / Total Calls Handled

Insight: Lowering AHT is a balancing act. Too low, and quality might suffer. Towner’s training programs have helped reduce AHT by 15% while keeping customer satisfaction high by focusing on targeted troubleshooting.

5. Average Speed of Answer (ASA) 

Definition: ASA measures the average time it takes for an agent to answer a call. Many organizations set benchmarks, like answering 80% of calls within 20 seconds.

Optimization Tip: Our clients have improved ASA by 10% after implementing smart call-back options and proactive staffing during peak times. Faster answers mean happier customers and fewer abandoned calls.

6. Abandoned Call

Definition: An abandoned call is one that disconnects before reaching an agent, often due to extended wait times.

Example Solution: Towner’s clients use hold music combined with estimated wait times to reduce abandonment rates. This proactive approach shows the customer their wait is worthwhile, retaining potential business.

Stat to Consider: A 1% decrease in abandoned calls can correlate with up to a 5% increase in conversions, particularly in high-stakes sectors like healthcare and financial services.

7. Contact Center vs. Call Center

Definition: Unlike traditional call centers that focus on phone interactions, contact centers handle multiple channels—phone, email, chat, social media.

Table comparing features of contact centers versus call centers, such as channels supported and reporting capabilities

Why It Matters: Omnichannel capability is a must-have today. Our clients experience increased customer satisfaction by unifying all interactions under a single platform.

8. Direct Inward Dialing (DID)

Definition: DID allows customers to dial directly to a department or individual extension without going through a main line, often used in conjunction with IVR systems for efficient routing.

Real-World Impact: Direct dialing simplifies customer journeys, giving VIP clients or high-priority contacts direct access to their dedicated representatives.

9. Hunt Group / Ring Group 

Definition: A Hunt Group or Ring Group enables simultaneous ringing of multiple extensions until an agent answers. This is ideal for smaller groups without the complexity of ACD.

Practical Insight: Smaller organizations or specialized teams find Hunt Groups practical for quick response, especially when coupled with DID for tailored access.

10. Interactive Voice Response (IVR) 

Definition: IVR is an automated system that interacts with callers and directs them based on preset flows. This technology can range from simple routing to advanced account lookups.

Optimization Tip: A streamlined IVR keeps customers happy. Towner’s clients have cut average call times by 25% with IVR systems that get straight to the point, improving satisfaction without sacrificing support.

IVR Flow Example:

Interactive Voice Response (IVR) flow chart showing options for routing customer calls

11. Service Level (SL) and Service Level Agreement (SLA) 

Definition: Service Level is a performance metric, while SLA is a contractual agreement with specific targets (like response time or resolution rate).

Why SL and SLA Matter: Consistently hitting SL targets builds trust with clients. Towner’s SLAs ensure that clients’ customers always get the expected level of support, which is a major differentiator in industries with strict service benchmarks.

Service Level Goal Example:

SL Target = (Calls Answered within Time Goal / Total Calls) x 100 ​

12. Omnichannel Customer Service 

Definition: Omnichannel Customer Service allows agents to assist customers seamlessly across multiple channels, improving customer satisfaction by meeting them where they are.

Real-World Insight: Towner’s omnichannel implementations have increased client engagement by 30%, with customers enjoying seamless transitions between channels like email, chat, and voice support.

Key Metrics for Measuring Success:

  • Customer Satisfaction Score (CSAT)
  • First Contact Resolution (FCR)
  • Net Promoter Score (NPS)

FAQ Section: Common Questions in Contact Centers

Wanna get nerdy with us? Sign up for our emails! 

How Towner’s HIPAA-Compliant VoIP Solution Transformed Healthcare Communication During a Crisis

, , , , , , ,

Healthcare staff managing calls with a VoIP mobile app during a storm

When a severe storm threatened operations, a multi-location healthcare provider faced a critical communication breakdown. With doctors and patients relying on seamless coordination, their outdated phone system failed—causing missed calls, frustrated patients, and overwhelmed staff. But Towner’s HIPAA-compliant VoIP solution, integrated with advanced call-routing AI, turned the crisis into a communication success story.

The Problem: An Overloaded System and Disconnected Staff

As storm-related power outages began affecting the area, the healthcare facility’s traditional phone system couldn’t keep up:

  • The system dropped or misrouted calls, leaving critical inquiries unanswered.
  • Staff coordination suffered as calls between doctors, nurses, and admin teams failed to connect.
  • Patients waited in long lines with no way to bypass the overloaded system.

One staff member described it as:
“Patients waited, doctors called in from remote locations, and voicemails piled up—our system couldn’t handle it.”

The Solution: Smart Call Handling with Towner’s VoIP Portal

Towner’s VoIP for healthcare providers delivered a robust communication system with features built for emergencies and daily operations:

  1. Predictive Maintenance & Call Rerouting

    • The system detected network issues before they disrupted service, automatically rerouting calls to mobile devices or backup lines.
    • Staff received real-time alerts to switch to alternative networks, ensuring uninterrupted care.

  2. AI-Powered Call Routing & Sentiment Detection

    • The system routed calls based on caller ID and urgency, bypassing automated menus for high-priority patients.
    • Sentiment analysis tools flagged frustrated callers, allowing staff to address concerns before they escalated.

  3. HIPAA-Compliant Voicemail to Email Integration

    • Doctors working remotely received AI-transcribed voicemails via email, speeding up response times.
    • The VoIP app allowed healthcare workers to answer calls and manage workflows on the go, even during the storm.

  4. Telemedicine-Ready Infrastructure

    • With VoIP integrated into telehealth services, doctors seamlessly switched between in-person and virtual care—reducing patient disruptions.

The Results: Faster Response Times, Happier Patients

Towner’s HIPAA-compliant VoIP solution delivered measurable improvements:

  • 35% faster response times for patient inquiries.
  • 50% fewer missed calls, even during peak hours.
  • Improved patient satisfaction and reduced administrative burden through AI-powered workflows.

The facility’s operations manager summed it up:
“Towner’s VoIP system saved us during the storm, and we’ve benefited every day since. Patients receive the care they need, staff feel less stressed, and we’re ready for whatever comes next.”

Powerful Supporting Stats:

  • 80% of healthcare interactions will involve AI-powered communication by 2026, demonstrating the importance of integrating VoIP systems with smart technologies​
    ADS Software
  • VoIP for healthcare can cut operational costs by 12% annually, making it an essential part of modern medical facilities​
    www.top10.com
  • Telemedicine services are projected to grow by 17% annually, driving demand for integrated, secure VoIP systems​
    Grind Succes

Future-Proof Your Healthcare Communication

Don’t let outdated systems hold you back—experience the power of Towner’s HIPAA-compliant VoIP solution and see the difference it makes in patient care and staff coordination.
Request A Demo

FAQ: VoIP Solutions for Healthcare Providers

Wanna get nerdy with us? Sign up for our emails! 

Smart VoIP Solutions for Small Businesses: Save Big, Stay Connected

, , , , , , , , , ,

Towner Communications offers VoIP solutions that help small businesses save up to 40% on communication costs while staying connected, remote or on-site.

VoIP solutions for small businesses are more than just a modern communication tool—they’re a game changer. By switching to VoIP, small businesses can cut costs, enhance remote work capabilities, and improve overall team productivity.

The Secret to Cutting Communication Costs by 40%? It’s Simpler Than You Think.

Remote work isn’t going anywhere. A recent Gartner study found that 70% of small and medium-sized businesses (SMBs) have embraced cloud communication solutions. And those who haven’t? They’re already lagging behind. Why? Because streamlined communication isn’t just about keeping the lights on—it’s about thriving, no matter where your team is based. At Towner Communications, we’re all about giving you the tools you need to make that happen, without the headaches or high costs.

Why Communication Solutions Matter for SMBs

The right communication tools can make or break your day-to-day. Imagine this: a client tries to reach you, but your phone system is clunky, outdated, and drops calls like it’s 1999. You lose business—end of story. That’s where VoIP (Voice over Internet Protocol) solutions come in, and it’s why SMBs are turning to Towner to level up their communication game.

Here’s what you get when you go VoIP with Towner:

  • Scalability: Growing fast? No problem. With Towner’s VoIP solutions, adding new lines is as easy as adding a new app to your phone.
  • Remote-Ready: Whether your team is in Kansas City or spread across the Midwest, our cloud-based tools keep everyone connected, no matter the location.
  • Cost-Effective: Save up to 40% on communication costs without sacrificing quality. It’s like trading in your old car for a sleek, new electric—without the sticker shock.

Forbes reports that small businesses can reduce communication costs by up to 40% by switching to VoIP systems over traditional phone lines. That’s more money back in your pocket—and more flexibility for your business.

Tailored Solutions for Your Industry

We get it. No two businesses are the same, and neither are their communication needs. That’s why Towner’s solutions are designed with flexibility in mind—because what works for a manufacturing plant doesn’t always work for a healthcare facility.

  • Healthcare: When lives are on the line, every second counts. Towner’s solutions make sure internal coordination is seamless, so you’re never left scrambling to connect with the right people. When a local healthcare facility switched to Towner’s VoIP, they reduced missed internal calls by 20%—meaning faster coordination during critical moments.
  • Manufacturing: Keep production lines moving with a system that bridges your on-site and off-site teams. Say goodbye to downtime and hello to smooth operations. One Kansas City-based manufacturing client cut communication delays by 15% after switching to Towner’s cloud-based system.
  • Financial Services: Security is your top priority, and it’s ours too. Our encrypted communication tools keep sensitive info safe, without the hassle of complex setups. A report from Statista indicates that industries with strict regulations, like finance and healthcare, are adopting secure cloud communication solutions faster than ever.

Why Towner? We’ve Got the Edge

Towner isn’t just another provider. We’re your partner in making tech work for you—not the other way around. Here’s what sets us apart:

  • 24-Hour Local Support: Got a problem at 2 AM? We’ll pick up the phone. No bots, no automated responses—just real people ready to help. It’s like having a tech-savvy neighbor, but one who doesn’t mind midnight calls.
  • Speedy Service: Time is money, right? We resolve issues fast, so you can get back to doing what you do best. No waiting around for days to fix a simple issue.
  • Decades of Experience: When it comes to telecom, we’ve seen it all. Our solutions are built on a foundation of expertise, designed to grow with your business. We’re not just selling you a product; we’re offering a partnership that evolves with you.

The Benefits of Switching to VoIP Solutions with Towner

Let’s talk benefits. Here’s what you can expect when you make the switch:

  • Crystal-Clear Calls: Tired of shouting, “Can you hear me now?” into your phone? Our VoIP systems deliver the kind of call quality that makes you forget it’s internet-based.
  • Integrate with What You’ve Got: Already using Microsoft Teams or other popular platforms? Towner’s solutions plug right in, making the transition seamless.
  • Future-Proof Your Setup: Technology changes fast, but you don’t have to play catch-up. We keep your system up-to-date, so you’re always ahead of the curve. A 2024 report from Deloitte found that 80% of SMBs who switched to cloud-based communication tools saw improved team productivity.

By the Numbers: Why VoIP is the Future of Business Communication

  • 80% of SMBs who switched to VoIP saw a productivity boost. (Deloitte, 2024)
  • 40% savings on communication costs by replacing traditional lines with VoIP. (Forbes)
  • 30% faster resolution times reported by businesses that rely on cloud-based communication for remote teams.

Is Your Communication System Holding You Back?

Not sure if VoIP is right for you? Take this quick quiz:

  • How often do you experience dropped calls?
  • Are remote team members struggling to stay connected?
  • Is your communication setup costing more than it should?
  • Do you need 24/7 support without the runaround?

If you answered “yes” to any of these, it’s time to upgrade with Towner.

FAQ

Ready for a Communications Upgrade? Let’s Talk

Why settle for outdated tech when you can get a solution that grows with you? Towner Communications is here to make it easy. For a limited time, schedule your free 30-minute VoIP Strategy Session with us, and we’ll show you just how simple it can be to connect your team and clients—no jargon, just results. Get in on the communication revolution with Towner. Let’s boost your business with the right tools, right now. Contact us today!

Contact Towner

Wanna get nerdy with us? Sign up for our emails! 

Upgrade Without the Sticker Shock: How Towner Helps Companies Achieve Affordable Telecom Transitions

, , , , , , , ,

Upgrade Without the Sticker Shock: How Towner Helps Companies Achieve Affordable Telecom Transitions

Upgrading to affordable telecom solutions in Kansas City can be daunting, especially with concerns about costs and achieving ROI. For businesses relying on legacy systems, finding the right partner to manage these upgrades is critical.? For CFOs, CIOs, and CTOs, legacy tech like NEC and Toshiba often struggles to meet today’s business needs. But the fear of making a costly investment that doesn’t pay off is just as real.

At Towner Communications, we get it. Our approach is simple: affordable telecom solutions with quality and a proven track record guiding businesses through upgrades. Let’s break down how we do it.

The Real Cost of Avoiding Cost-Effective Telecom Solutions in Kansas City:

Keeping those old systems running might seem like a way to save money, but the numbers tell a different story. Maintaining legacy systems can cost up to 25% more annually. This is compared to updated solutions, largely due to increased maintenance needs and inefficiencies. Outdated hardware needs specialized maintenance, which becomes costly as fewer technicians are familiar with older systems. Additionally, system downtime and compatibility issues can directly impact productivity.

Businesses delaying critical telecom upgrades face operational cost increases of 20-50% due to the hidden costs of maintaining outdated infrastructure. This includes managing frequent downtime and missing opportunities to integrate modern, cost-saving technologies like AI and automation. The burden of outdated systems can ultimately be more expensive than the price of a strategic upgrade.

Story Highlight: Remember when companies like NEC and Toshiba were the backbone of business communications? Today, many businesses relying on these legacy systems are stuck with rising costs and declining support options. At Towner, we’ve guided companies from outdated systems to efficient solutions, achieving significant cost savings and better performance.

Visual comparison showing cost differences between maintaining legacy telecom systems and upgrading to modern VoIP solutions for Kansas City businesses

Why Kansas City Businesses Choose Towner for Cost-Effective Telecom Upgrades?

While many local competitors offer telecom alongside IT support, Towner remains focused on delivering top-notch telecom solutions. Unlike generalists, we’ve weathered the ups and downs of this industry and know how to optimize every dollar you spend.

Example: A Kansas City manufacturing firm saved 20% on communication costs within six months of switching to a customized VoIP. This tailored solution met their needs, reduced overhead, and made remote work seamless—far from a one-size-fits-all approach.

Federal Funding: A Hidden Opportunity to Offset Telecom Costs

Navigating federal programs like the Infrastructure Investment and Jobs Act (IIJA), which allocated $65 billion for broadband improvements, can be daunting. But it’s also a significant opportunity to reduce the cost of telecom upgrades. Towner’s expertise in helping clients tap into such funding allows businesses to upgrade without shouldering the entire financial burden themselves. This can be a game-changer for decision-makers looking for ways to make modernization projects more budget-friendly.

Did you know? In 2023, companies using federal broadband funding cut upgrade costs by up to 30% compared to those using internal budgets.

A Proven Path to ROI: Towner’s Tailored Telecom Solutions

Upgrading your telecom systems is an investment, and we’re committed to making sure you see returns. Here’s what you can expect when you partner with us:

  1. Initial System Health Check: Towner offers a complimentary telecom evaluation to assess your current system’s health and effectiveness. This step identifies areas where you’re losing money or efficiency.
  2. Customized Transition Plans: Forget one-size-fits-all. Our recommendations fit your needs—whether a phased approach to reduce disruption or a complete system overhaul.
  3. Ongoing Support & Savings: Our support doesn’t end after the upgrade. We’re here 24/7 to ensure your systems run smoothly and continue delivering value.

Businesses that strategically invest in telecom upgrades often experience a 15-20% improvement in operational efficiency over three years. This aligns with Towner’s track record of delivering sustainable value.

Don’t Get Stuck in the Past: Upgrade Smarter with Towner

Telecom companies like Toshiba might have thrown in the towel, but Towner is here to help you power forward. By embracing modern solutions like VoIP and cloud-based communications, you can position your business to compete, grow, and thrive.

Our advice? Don’t wait until your outdated systems become a bottleneck. Let’s face it—2024 isn’t the year to lag behind. Schedule your free telecom and communications evaluation today to see how much you could be saving.

Let’s Future-Proof Your Communications!

Ready to take the next step? Don’t settle for telecom solutions that aren’t built to last. Contact us today to schedule a complimentary Telecom & Systems Health Check. Let Towner help you cut costs and boost efficiency, so you can focus on what matters most—growing your business.

Call Us

Wanna get nerdy with us? Sign up for our emails! 

Unlock Your Service Superpowers with Towner’s New Customer Portal

, , , , ,

Screenshot of Towner Communications customer portal dashboard showing self-service options.

Customer Portal Dashboard

When it comes to managing your telecom services, we know speed and control are everything. That’s why Towner is proud to introduce our Customer Portal—your self-service command center! With just a few clicks, you can submit tickets, track their status, and even order new cloud phones, all from one place. Ready to be in total control? It’s time to unlock your service superspeed!

What Is the Towner Customer Portal?

Think of the Towner Customer Portal as your personal dashboard for managing all things telecom. No more waiting on the phone to request support or wondering about the status of a service ticket. Now, you can do it all online—at your convenience.

Here’s what you can do inside the portal:

  • Submit service tickets yourself: No need to call in, just log into the portal and create a ticket.
  • Track ticket status in real-time: Check up on your service requests at any time, with full visibility.
  • Order new cloud phones: Need to scale up or switch out your cloud phones? Place an order through the portal and get set up faster than ever. (currently only available to Elevate platform clients)

Whether you prefer to handle things yourself or talk to us directly, the portal gives you flexibility. But the best part? It’s going to speed up your service like never before.

Why Should You Set Up Portal Access Now?

We’re encouraging all Towner clients to get set up on the Customer Portal before January 1, 2025. Here’s why:

The portal is your competitive advantage. It empowers you to manage your communications more efficiently and take control of your business’s telecom needs without any wait time or red tape. No more wondering where your request stands—everything is at your fingertips. Plus, you’ll save precious time and avoid bottlenecks, which is a win in any business environment.

How Do I Set Up My Portal Access?

It’s simple. All you need to do is contact Towner and we’ll have you set up with portal access in no time. Once you’re in, you’ll be able to start managing your tickets, tracking orders, and making updates whenever you want.

To make things even easier, we’ve got two short training videos that show you exactly how to use the portal. You’ll be a pro in no time.

Client Portal Training Videos

How to Order a Phone in Towner’s Customer Portal: Step-by-Step Guide

How to Enter a Service Ticket in Towner’s Customer Portal: Step-by-Step Training

A Smarter Way to Manage Telecom Services

Still prefer picking up the phone and chatting with us? That’s cool too. The portal isn’t a replacement for our hands-on service—it’s just another way to make your life easier. It’s built for flexibility, so whether you’re a self-service hero or a let’s-chat type, we’ve got you covered.

But trust us—once you start using the portal, you won’t look back. It’s faster, easier, and it puts you in control.

How Does the Portal Give You a Competitive Advantage?

With Towner’s Customer Portal, you’re not just gaining a tool—you’re gaining a competitive edge. Being able to submit service tickets online and track ticket status eliminates delays and guesswork. You can stay on top of your telecom needs without having to wait on hold or check in with support. And with the ability to order cloud phones at your convenience, your business stays agile and ready to scale.

Towner’s always been known for world-class service, and the portal is just another way we’re leveling up for our clients. It’s self-service with style, and it’s going to take your telecom game to the next level.

Unlock Your Service Superpowers: Contact Us for Portal Setup Today!

Don’t wait until the last minute—reach out to us today and get set up on the Towner Customer Portal. With January 1, 2025 approaching fast, now’s the time to unlock all the benefits of faster, more efficient service. Whether you’re submitting tickets, tracking requests, or ordering cloud phones, the portal puts you in control.

SIGN UP

Wanna get nerdy with us? Sign up for our emails! 

BroadSoft-Based Service Providers: Navigating Changes for Kansas City Businesses

, , , , , , ,

BroadSoft Service Providers Kansas City

Key Takeaways:

  • BroadSoft-based service providers in Kansas City may be transitioning to new platforms, affecting business communications.
  • Kansas City businesses should evaluate VoIP alternatives to ensure continued service and access to new features.
  • Towner Communications can help Kansas City businesses navigate these transitions and choose the best unified communication solutions.

 

BroadSoft-Based Service Providers: Navigating Changes for Kansas City Businesses

If you’re a business in Kansas City using VoIP or Unified Communications, you may have heard about recent changes involving BroadSoft-based Service Providers (SPs). As technology evolves, it’s essential to understand how these developments impact your business communications. Let’s break it down and discuss what it means for companies like yours.

What Is BroadSoft, and Why Does It Matter?

BroadSoft, now owned by Cisco, was once a leading platform for VoIP and UC.  Their services were widely used by service providers (SPs) around the world. When Cisco acquired BroadSoft, it signaled changes in how some SPs deliver communication services. For Kansas City businesses relying on BroadSoft-based SPs, this shift could affect everything from service continuity to feature availability.

So, what does this mean for you, and how do you ensure your business stays connected without disruption?

What Kansas City Businesses Should Know About BroadSoft

BroadSoft and Cisco: How Changes Affect Kansas City VoIP Providers

Cisco’s acquisition of BroadSoft in 2017 meant that many BroadSoft-based service providers are now transitioning to other platforms. As Cisco integrates BroadSoft’s technologies, some service providers are moving away from the platform to avoid future uncertainty.

For Kansas City businesses, this may result in changes to the features, pricing, and support from your current service provider. It’s essential to know if your provider is staying with BroadSoft, switching to Cisco’s Webex, or moving to another VoIP system for reliable communications.

What Kansas City Businesses Need to Know About BroadSoft Service Providers

  1. Service Continuity
    If your business uses a BroadSoft-based SP, you’ll want to confirm how the provider plans to handle the transition. Are they continuing with BroadSoft, moving to Cisco’s suite of services, or adopting a completely new VoIP platform? Ensuring that there is no disruption in your service during this shift is vital for your team’s productivity.

  2. New Platform Features
    It’s crucial to determine if your provider is staying with BroadSoft, switching to Cisco’s Webex, or choosing another VoIP system for reliable communications. These upgrades could provide greater flexibility for Kansas City businesses with remote teams or multiple locations.

  3. Long-Term Support
    Depending on your SP’s decisions, long-term support could be impacted. Businesses in industries like healthcare or finance, requiring reliable communication services, must ensure their service provider is prepared for future needs.

VoIP Solutions for Kansas City: Exploring BroadSoft Alternatives

At Towner Communications, we understand that your business communications are too important to leave to chance. Although we are not a Cisco partner, we help Kansas City businesses navigate telecom changes by offering expert guidance on VoIP and unified communication solutions.

If your BroadSoft-based provider is transitioning to a new platform, or you’re exploring options, Towner Communications can help you find the best solution. We offer expert support in Kansas City, from evaluating new features to ensuring your communication system is secure and scalable.

Towner Communications: Your Next Steps Guide to VoIP Transitions

  • Evaluate Your Current Service Provider
    If your business relies on a BroadSoft-based SP, now is the time to ask questions. What platform are they moving to? How will it impact your business? Will there be changes in pricing or features?

  • Explore Alternative Solutions
    If you’re considering switching from your current SP, Towner Communications can guide you through the process. We’ll help you explore alternative VoIP and Unified Communications solutions that fit your business needs without disrupting your workflow.

  • Stay Informed
    The telecom industry is constantly evolving. By staying informed, your Kansas City business can stay ahead, ensuring reliable and efficient communication systems that grow with your company.

As BroadSoft-based providers transition, Kansas City businesses must be proactive in ensuring their communication systems stay reliable. Towner Communications is here to support your transition, providing local expertise and hands-on service to help you make the best decisions for your business.

Ready to discuss your options? Get in touch with Towner  today to explore how we can keep your business connected.

Wanna get nerdy with us? Sign up for our emails! 

Load More

Back To Top
SBA Powered
Mitel Customer Champion
Goldman Sachs
BroadSoft-Based Service Providers: Navigating Changes for Kansas City Businesses
Women Owned Business
Inc5000
Women Who Mean Business
Intermedia UCaas Provider
Intermedia Best Business Phone System A
Towner Logo

Taking the HELL out of Hello since a super long time ago

913.780.3166

*Users of this site agree to be bound by the Towner Communications  Service Agreement, Service Level Agreement and Acceptable Use Policies

Quick Links

Blog

Careers

Extended Warranties

Request Portal Access

Know More

Cloud Contract FAQs

Cloud Terms & Conditions

General Terms & Conditions

Privacy Policy

Follow us

Copyright © Towner Communications, LLC. 2015 – 2025. All Rights Reserved.