Here’s an interesting title: Consumer Engagement Specialist. What does someone with that title do? I had a chance to interview Lou Gallagher, who holds that title at Mitel, a business communications and collaboration company focused on creating powerful connections.
People have changed their minds about working from home since the coronavirus prompted office closures last year, Cisco CEO Chuck Robbins said during an earnings conference call with analysts on Tuesday. At first people liked their new, distributed arrangements, but now some people are yearning to be back at work, he said.
Five Kansas City area women business owners have been recently chosen to receive a national “2020 Enterprising Women of the Year Award” by Enterprising Women Magazine. The publication is the nation’s only women-owned magazine publishing for female business owners.
Cloud contact center isn’t just a clever buzz phrase for big businesses anymore. Small Business Trends reports that Seventy percent of businesses either are planning to migrate their contact center to the cloud within the next year, or already have a cloud based contact center in place.