toshiba

Transition to Mitel Seamlessly

Change can be challenging for businesses. This is why Mitel is committed to ensuring our customers get the support and service they need during this period of transition. Our customers are our number one priority and we want to help you connect with a Toshiba transition expert anytime, anywhere. To help, we’ve created an FAQ to answer any questions you might have.

Choose a Better Path Forward

When you take your next steps, you need to be sure it is the right path so you don’t end up back where you started. That means working with a vendor that has a reputation for high performance and stability to ensure your business is supported today and in the future, no matter how your needs change and grow. With feature-rich and mobile-first solutions to support your communications from end to end, Mitel is the only brand in five Gartner Magic Quadrant reports for business communications.

Find your best path with Mitel

Find a business communications system that fits your unique needs whenever, wherever. When Michael Johnson Performance’s Nortel system was left unsupported, the team quickly realized that, in order to stay competitive, they had to re-evaluate their needs and choose a system they could depend on.

“As we began looking for a partner to support our business needs, we didn’t really know what was out there. When we actually began to research the capabilities that Mitel could provide us, we were blown away.” – Michael Johnson Performance

Common Customer Questions

• How will Mitel’s purchase of Toshiba impact me and the company I serve?
  This purchase may provide continuity with added product and service offerings that will go beyond the publicly stated May 22 ‘last order’ date.
  

• Are my current contracts with Toshiba still valid?
  Yes, contracts will remain valid. Mitel will be responsible for fulfilling all contracts immediately following the closing of the deal.

• Will my warranties still be in effect?
  Yes. Mitel will be prepared to accept extended warranties.

• Will any service quality/policies change?
  No. Mitel is as committed as Toshiba in delivering quality products and services to our partners and customers.

• Will Toshiba inventory levels remain the same?
  Inventory levels fluctuate with all businesses; however, we are confident we can ensure continuity of supply.

• Will quotes I received on Toshiba solutions still be honored?
  Yes, if they are backed by Toshiba or an accredited partner.

• Will there be any staffing changes or facilities closures that might affect me?
  The Toshiba US business was planning to downsize & move from the existing Irvine facility. A plan to find an appropriate local office for the Mitel & former Toshiba teams is in process.

• What new services, products or features will I be able to get through Mitel that I could not get through Toshiba?
  We will provide a detailed list to all customers, Partners, National Accounts with our Cloud, hybrid, and premise offerings in our roadmap update.