Not sure about you guys, but remote working isn’t my jam—but COVID-19 is bound and determined to make everyone, even our littles embrace our new normal.
It goes without saying that we’ve all experienced a very steep learning curve, not just with working from home, but with virtual school. Without the ability to walk down the hall and collaborate with our peers, or ask the teacher in real time, frustration has certainly built. The silver lining of owning a company that actually helps businesses transition their communications to virtual work environments, is that we kind of had a good index of processes and systems to streamline the remote work and virtual learning experience.
It goes without saying that if your team isn’t wonderful at communicating in the office, your virtual communication is going to SUCK! So how do you execute fluid communication? BUILD YOUR SKILLS. Although slightly annoying when you first take on this challenge, consistent, clear communication is keystone. I call this Transparent Working.
Transparent Working
No matter is your working from the office, or working from home, failures in projects, and efforts can almost always attributed to a breakdown of communication. Transparent working clearly gives your entire team visibility to what your working on and allows everyone to be on the exact same page in real time.
Ensuring that a team has easy access to everyone’s work, tasks, and information, means deadlines aren’t missed, work isn’t duplicated, information doesn’t fall through the cracks, and most importantly productivity is as peak.
How do you achieve Transparency in your work?
Only a few simple steps
Ensure Your Processes Can Be Easily Tracked
Your partners and you will have much easier lives if you have simple and easily tracked processes. Depending on your industry, these processes can be customer facing as well.
Don’t Burn Out
We get it working from home is hard! But ya gotta keep your chin up. Set clear boundaries between your work life and your home life. Be ready to set down and focus when you’re on the clock and unplug when the whistle blows. If your burned out if shows in every aspect of your life and impacts your soul.
Never Loss Information or Data When You’re a Man Down
Transparency and all access to information means nothing is lost or gets slowed when you’re a man down. Projects don’t stall because someone is on vacation. All balls in the air have a place to fall.
Lines of Communication Must ALWAYS Be Open
Keeping the lines open means that you’re available when someone needs to communicate with you. It also means that you us the proper communications tools for the situation. EMAIL is not always the best way to communicate!!! Collaboration platforms such as MiTeam Collaboration Software and Mitel Teamwork offer soft phone capabilities, chat, docushare, and an entire host of other very valuable ways to communicate with your team in the best way possible.
Centralized Information
There’s nothing more maddening than when you can’t find files or information that you need when you need it. Folks love saving to their desktop, and it’s hard to know when your working off the most up-dated files. Getting everything saved off in the same spot and enforcing this practice is critical to Transparent Working. Put that ‘ish on SHAREPOINT
SOP SOP SOP
When expectations aren’t clear and processes and procedures are muddy, zero teams are successful. Get those SOP’s in order and make sure everyone is clear on expectations.
When Something isn’t Working FIX IT
When there’s an SOP that doesn’t work or can be improved on fix it asap. Make sure everyone knows that the rules can be adjusted to make the team successful.
The biggest take away from transparent working is that it makes everyone accountable. It takes the doubt of “Are they really working” away because there’s working proof of productivity. Working from home doesn’t have to be a lonely dark place of hohum. It can be a vibrant and although may seem independent, collaborative way to work if done right.
Stay connected, keep communicating, and be transparent!
Google “business collaboration tools” and you’ll get 58 million results. Suffice it to say, there’s a proliferation of collaboration tools out there, especially over-the-top (OTT) applications to help your business.
Some tools are for chatting, some for conferencing, some for screen sharing, some for file sharing, and so on (to the tune of 58 million results).
Most organizations use a large number of tools for communicating, collaborating, and sharing, so it’s easy to understand how workers can feel overwhelmed by the different collaboration tools used between departments and vendors.
The company might have an official collaboration tool. But your department uses the free version of another tool for convenience. Another department is running an inexpensive version of the latest, flashiest social/mobile group chat platform. Several people use screen share software from a new startup they just heard about while your vendors are using the old standbys, and somewhere, somebody is still trying to use AIM.
That means your users’ desktops and browsers are cluttered with collaboration tools. The minutes wasted just figuring out which tool to use and updating to the latest version at the beginning of meetings begin to add up to hours, days, weeks of lost productivity. And security is probably a distant pipe dream. But it doesn’t have to be this way. You can tame the overload.
Here are eight steps you can take to get your company’s collaboration tool situation under control, pare down the number of applications in use, and start standardizing across your business to increase productivity.
Step 1: Identify current tools
When you run out of space on your smart phone, what’s the first thing you do? You identify the applications that are on your phone and take a hard, honest look at what you do and don’t use.
When employees run out of the capacity to handle the deluge of collaboration applications in use at your company, the first thing that needs to be done is similar—take an inventory of the tools users have on their systems.
You’ll probably find multiple applications for chat, video-conferencing, file storage, file sharing, etc.
Make a consolidated list of all the related applications you find and make notes about the primary functions of each.
Once you have a complete inventory, you’ll have laid the groundwork for step two.
Step 2: Identify your business needs
Now, it’s time to understand what exactly everyone is trying to accomplish with the different collaboration tools they’re using.
Ask yourself, your employees, your vendors, etc. what exactly they use each tool to accomplish, and why they prefer the tool that they use.
Some common functions include chat, group chat, file sharing, video calls, video conferencing, screen sharing, simultaneous file editing, approvals, and task/workflow management.
During this exercise, you’ll be able to see not only what collaboration tools different groups prefer, but why they use each tool. You might be surprised to learn that workers value one chat tool when you thought they preferred another. Or you might discover that they place more value on file sharing than they do on video calling. It may turn out that employees engaged in shadow IT are using a different tool simply because it offers a better user experience. Maybe the most important feature isn’t an application or communications channel in itself, but rather a capability—like a persistent experience across mobile as well as desktop.
The more data you gather, the clearer your company needs will be.
You may be able to gather a lot of this data by scanning employee devices, but some sort of direct employee engagement will be required. Employees are typically happy to fill out surveys to indicate their preferences, especially if the survey itself is intended to help make their lives easier.
If some employees are nervous about sharing, it may be important to assure them they won’t be disciplined (if you have company buy-in for this) for answering honestly. Some workers may be concerned that using things other than company purchased and/or approved collaboration tools will get them disciplined. But if you don’t create a safe enough environment to have an honest conversation about your company’s tools, you’ll never get a true view to help you get tool overload under control.
Step 3: Map needs to tools
Remember the application inventory you gathered? Now’s the time to bring it back.
Map the needs you’ve identified to the current tools you have. Which tools are offering the most collaboration capabilities based on the feedback you received? Which tools are under-utilized? Which tools are rarely utilized?
Take careful note of what you have, what you need, and be honest with your responses.
This step is for analysis only: don’t jump the gun and start cutting out applications. There are other consideration factors than the most popular applications for your employees (although that is absolutely important).
Step 4: Understand integrations
Here’s where your careful evaluation in step three will come in handy. Knowing the collaboration tools worth keeping depends on more than how certain tools map to certain needs: it’s also important to know how these applications interact with other applications, other collaboration tools, existing software—including, but not limited to—CRM, ERP, CMS, etc.
Is it necessary for your collaboration tools to be platform agnostic? Mobile-first? Easily scalable?
Different businesses have different needs, which is why so many collaboration tools exist in the first place. Different tools integrate with different vendors, software and APIs. Be picky—your employees will thank you for it.
Step 5: Consolidate tools
You’ve identified your current tools, specified your needs, mapped your needs to existing tools, and ran through your integration needs. Now’s the time to head to the chopping block.
See where you have overlap between tools. Look for opportunities to consolidate multiple functions into fewer tools if possible. Cut the applications that do not meet your needs or have insufficient integration capabilities.
It’s up to you if you wish to have multiple application tools to use if that works for you—otherwise cut the collaboration application dead weight.
But remember, it’s important to ensure that your final list of tools serves your workers’ needs.
If you cut critical capabilities when you cut out tools, you’ll find yourself right back where you started—with workers embracing shadow IT and unapproved tools to fulfill their needs.
If you’ve done your analysis thoroughly, your collaboration application list should shorten dramatically. If it hasn’t, it may be time to repeat steps one through five again to maximize the benefits of this exercise.
Step 6: Establish collaboration tool standards and policies
One of the reasons team collaboration tool overload exists in the first place is that companies haven’t established standards for preferred tools, that they fail to provide/approve tools that meet specific worker needs, or that they don’t enforce existing standards and policies. It’s never too late to lay down a concrete foundation for company-wide tools and applications.
If you don’t have standards and policies in place, this is the time to create them.
If you already have existing standards and policies in place, review them to make sure they’re up-to-date, especially with the company-wide collaboration applications now in place. Communicate your standards and policies far and wide within your company ad nauseum—it’s crucial to get your message across the multitude of messages your employees deal with every day.
Lastly, empower your IT staff to enforce these policies, whether it’s blocking certain applications from downloading, or performing daily/weekly/monthly scans for unapproved applications. If you find violators, be sure to understand why. They may help you uncover an important gap in your standards.
]Step 7: Provide adequate training
After you have the tools you need, and standards in place, make sure you provide training sessions so your employees know how to use your chosen tools and feel comfortable with them.
You can have the best collaboration tool out there, complete with chat, conferencing, calling, storage, and sharing features, with mobile-first design.
If your employees can’t figure out how to use it or access it from their devices, adoption and usage will suffer.
Then they’ll download the collaboration tools they are comfortable using, which will result in multiple applications across your company, and before you know it—you’re back to collaboration tool overload. Train your employees, provide support templates, enable your IT staff to answer any questions, or provide vendor contact information for product support.
When collaboration tools that meet your company’s needs are used effectively, productivity soars.
Step 8: Monitor and adjust
Keep an eye on usage to gauge what’s working and what’s not. When you catch something that isn’t working, make adjustments to tools, policies, standards, or workflows as necessary to get your employee collaboration back on track. There’s no reason to stick stubbornly to a standard or policy if it’s simply not working.
Kiss overload goodbye
Collaboration tool overload is more common than you think, but you can tame with this simple eight-step process. Making sure you understand the “why” that created the overload environment is key to getting it under control. And when you do, workers will benefit, your company communications will benefit, and overall company productivity and efficiency should benefit as well.
Unified Communications (UC) isn’t just about connecting calls—it’s about revolutionizing the way your business communicates. In fact, 75% of businesses have moved to cloud-based UC platforms in the past three years, signaling a major shift in how companies operate.
Ask around, and you’ll find countless definitions of UC. Gartner emphasizes integration across communication methods, while Webopedia talks about single-platform solutions. But no matter the definition, the goal is the same: making communication easier, more seamless, and ultimately, more effective for everyone involved.
Perspectives from the Experts on Unified Communications
Gartner: “UC products integrate communication channels (media), networks, and systems, as well as IT business applications and, in some cases, consumer applications and devices.”
Webopedia: “A single communications platform integrating data, video, and voice in one supported product.”
Local Expertise, Tailored Solutions
At Towner Communications, we understand the unique challenges that businesses in Mid-Missouri face. Whether you’re in Jefferson City, Lake Ozark, Columbia, or Kansas City, our UC solutions are designed to fit your specific needs, from cloud-based systems to integrated contact centers. Unified Communications isn’t one-size-fits-all, and we tailor our approach to ensure you get the most out of every feature.
Real-World Impact:
Take, for example, a local healthcare provider in Columbia that switched to our cloud-based UC platform. Not only did they streamline communication across departments, but they also reduced response times to patient inquiries by 30%. That’s the power of a unified solution.
Why It Matters in 2024:
In today’s business landscape, UC is no longer a luxury—it’s a necessity. With the rise of remote work and the increasing demand for seamless communication, having a reliable UC system in place is crucial. Our cloud-based solutions offer the flexibility, scalability, and security that modern businesses need to stay competitive.
A: UC enhances productivity by reducing the need to switch between different communication apps. It enables seamless collaboration, quicker response times, and better resource management, which ultimately leads to improved customer satisfaction and operational efficiency.
A: Absolutely! UC solutions are scalable and can be tailored to fit the needs of small businesses. They offer the same benefits as they do for larger enterprises, such as improved communication and collaboration, but are adaptable to the specific requirements and budget constraints of smaller organizations.
A: Cloud-based UC solutions host communication tools on remote servers, accessible via the internet. This allows for greater flexibility, as users can access the system from any device, anywhere, without needing to maintain on-site hardware.
A: Towner Communications offers customized UC solutions designed to meet the unique needs of your business. Whether you’re in Jefferson City or Columbia, we provide consultation, setup, and ongoing support to ensure your communication systems are seamless and effective.
Ready to elevate your business communications?
Contact us today to learn how Towner can tailor a UC solution that fits your needs. Whether you’re looking to improve team collaboration or streamline customer interactions, we’re here to help.
