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October 25 2024

How Towner’s HIPAA-Compliant VoIP Solution Transformed Healthcare Communication During a Crisis

jtowner@townerkc.com Blog, Cloud Communication, Phone Systems, Unified Communication Business Communications, Cloud Communications, Collaboration, Customer Experience, Productivity

Healthcare staff managing calls with a VoIP mobile app during a storm

When a severe storm threatened operations, a multi-location healthcare provider faced a critical communication breakdown. With doctors and patients relying on seamless coordination, their outdated phone system failed—causing missed calls, frustrated patients, and overwhelmed staff. But Towner’s HIPAA-compliant VoIP solution, integrated with advanced call-routing AI, turned the crisis into a communication success story.

The Problem: An Overloaded System and Disconnected Staff

As storm-related power outages began affecting the area, the healthcare facility’s traditional phone system couldn’t keep up:

The system dropped or misrouted calls, leaving critical inquiries unanswered.
Staff coordination suffered as calls between doctors, nurses, and admin teams failed to connect.
Patients waited in long lines with no way to bypass the overloaded system.

One staff member described it as:
“Patients waited, doctors called in from remote locations, and voicemails piled up—our system couldn’t handle it.”

The Solution: Smart Call Handling with Towner’s VoIP Portal

Towner’s VoIP for healthcare providers delivered a robust communication system with features built for emergencies and daily operations:

Predictive Maintenance & Call Rerouting
- The system detected network issues before they disrupted service, automatically rerouting calls to mobile devices or backup lines.
- Staff received real-time alerts to switch to alternative networks, ensuring uninterrupted care.
AI-Powered Call Routing & Sentiment Detection
- The system routed calls based on caller ID and urgency, bypassing automated menus for high-priority patients.
- Sentiment analysis tools flagged frustrated callers, allowing staff to address concerns before they escalated.
HIPAA-Compliant Voicemail to Email Integration
- Doctors working remotely received AI-transcribed voicemails via email, speeding up response times.
- The VoIP app allowed healthcare workers to answer calls and manage workflows on the go, even during the storm.
Telemedicine-Ready Infrastructure
- With VoIP integrated into telehealth services, doctors seamlessly switched between in-person and virtual care—reducing patient disruptions.

The Results: Faster Response Times, Happier Patients

Towner’s HIPAA-compliant VoIP solution delivered measurable improvements:

35% faster response times for patient inquiries.
50% fewer missed calls, even during peak hours.
Improved patient satisfaction and reduced administrative burden through AI-powered workflows.

The facility’s operations manager summed it up:
“Towner’s VoIP system saved us during the storm, and we’ve benefited every day since. Patients receive the care they need, staff feel less stressed, and we’re ready for whatever comes next.”

Powerful Supporting Stats:

80% of healthcare interactions will involve AI-powered communication by 2026, demonstrating the importance of integrating VoIP systems with smart technologies
ADS Software
VoIP for healthcare can cut operational costs by 12% annually, making it an essential part of modern medical facilities
www.top10.com
Telemedicine services are projected to grow by 17% annually, driving demand for integrated, secure VoIP systems
Grind Succes

Future-Proof Your Healthcare Communication

Don’t let outdated systems hold you back—experience the power of Towner’s HIPAA-compliant VoIP solution and see the difference it makes in patient care and staff coordination.

Request A Demo

FAQ: VoIP Solutions for Healthcare Providers

How does VoIP improve healthcare operations?
What if there’s a network outage?
Is the system HIPAA-compliant?
Who would want to know about us?

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October 18 2024

Phishing Prevention Kansas City – Keep Your Business Safe, One Click at a Time

jtowner@townerkc.com Blog, Technology Tips, Training cyber security, Growth, Productivity, Towner Communications

Phishing Example Email: An example of a phishing email using Google App Scripts to appear legitimate

Over 360 phishing emails were detected in a single campaign, targeting organizations worldwide using Google App Scripts. That’s the reality we face today—phishing attacks are no longer just amateur attempts. Hackers are leveraging trusted platforms, like Google, to bypass traditional email security filters. Kansas City businesses: It’s time to step up your defenses.

How Modern Phishing Attacks Work

A recent phishing campaign discovered by Avanan exploited Google Apps Script macros, fooling recipients into clicking seemingly legitimate links from trusted domains like script.google.com. The emails falsely claimed to offer account details or payment information, tricking users into revealing personal data.

This clever technique is becoming more common, making traditional email security tools less effective. Attackers manipulate employees’ trust in well-known platforms, knowing businesses often don’t detect these types of scams until it’s too late.

Proactive Phishing Prevention Strategies for Kansas City Businesses

Businesses need modern, AI-driven defenses that go beyond basic spam filters. Here are actionable strategies Towner Communications recommends to protect your organization:

Advanced Email Filtering Tools with AI

Towner’s solutions use AI-powered threat detection to identify suspicious language patterns and malicious URLs. Unlike traditional filters, these tools analyze the intent and structure of emails to catch phishing attempts in real time.

Implement Phishing Simulations and Awareness Training

Your team is your first line of defense. Towner helps train employees to recognize phishing attempts by running internal phishing simulations, similar to the Towner strategy of monitoring campaign patterns.

Use Multi-Factor Authentication (MFA)

Hackers might steal credentials, but MFA blocks them from gaining access. We recommend MFA across all communication platforms—particularly VoIP systems vulnerable to credential theft attacks.

Why Kansas City Companies Are Prime Targets for Phishing

Phishing attacks often target organizations handling sensitive data—including healthcare providers, financial institutions, and manufacturers. With Kansas City home to many such industries, businesses here are at higher risk for sophisticated attacks.

In the case highlighted by Avanan, phishing emails posed as legitimate registration confirmations to deceive recipients. The attackers created convincing URLs that passed through traditional spam filters by appearing to originate from trusted Google domains

Check Point Email Security

This type of attack shows that relying on outdated security measures is no longer an option.

How Towner’s AI-Powered Solutions Stay Ahead of the Threats

Just like hackers adapt their strategies, Towner adapts our technology. Our AI tools don’t just block known phishing patterns—they learn and evolve to detect new threats. This proactive approach ensures your communications and VoIP systems stay secure, no matter what hackers try next.

FAQs

Here are some frequently asked questions.

What is phishing, and how does it affect businesses in Kansas City?

Phishing is a cyberattack where hackers send deceptive emails to trick employees into clicking malicious links or providing sensitive information, such as passwords. In Kansas City, industries like healthcare, finance, and manufacturing are prime targets because they handle confidential data. A successful phishing attack can lead to data breaches, financial losses, and reputational damage.

Proactive defenses like AI-powered email filtering and employee training simulations can reduce the risks significantly.

How can AI tools prevent phishing attacks more effectively than traditional methods?

AI tools detect phishing emails by analyzing patterns, language, and the context of messages—something traditional spam filters can’t do. These tools evolve over time, learning from new phishing strategies. For example, Towner’s AI solutions can detect even the most convincing phishing attempts disguised through platforms like Google App Scripts, a tactic used to bypass old email filter.

AI not only flags malicious links but blocks dangerous emails in real-time, keeping inboxes clean and businesses secure.

What are the first steps Kansas City businesses should take to prevent phishing?

The first steps include:

Employee Training: Simulations teach employees to recognize phishing red flags.
Multi-Factor Authentication (MFA): Even if credentials are stolen, MFA prevents unauthorized access.
Advanced Email Filtering: AI-driven filters block phishing emails before they reach employees.

These steps work together to create a multi-layered defense, ensuring that even if one defense fails, others are in place to stop the attack

Why are Kansas City businesses more vulnerable to phishing campaigns?

Kansas City businesses, particularly in industries like healthcare, finance, and government, handle sensitive information that makes them prime targets for phishing attacks. Attackers exploit these industries by sending fraudulent emails that appear to be from trusted sources. Hackers know that employees under time pressure are more likely to click on suspicious links. Additionally, local companies that haven’t updated their security protocols with AI tools are more vulnerable to new types of phishing scams that bypass older defenses.

What to find out more?

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October 10 2024

Smart VoIP Solutions for Small Businesses: Save Big, Stay Connected

jtowner@townerkc.com Blog, Cloud Communication, Phone Systems, Unified Communication Business Communications, cloud, Cloud Communications, Collaboration, Customer Experience, Growth, Mobile, Productivity

Towner Communications offers VoIP solutions that help small businesses save up to 40% on communication costs while staying connected, remote or on-site.

VoIP solutions for small businesses are more than just a modern communication tool—they’re a game changer. By switching to VoIP, small businesses can cut costs, enhance remote work capabilities, and improve overall team productivity.

The Secret to Cutting Communication Costs by 40%? It’s Simpler Than You Think.

Remote work isn’t going anywhere. A recent Gartner study found that 70% of small and medium-sized businesses (SMBs) have embraced cloud communication solutions. And those who haven’t? They’re already lagging behind. Why? Because streamlined communication isn’t just about keeping the lights on—it’s about thriving, no matter where your team is based. At Towner Communications, we’re all about giving you the tools you need to make that happen, without the headaches or high costs.

Why Communication Solutions Matter for SMBs

The right communication tools can make or break your day-to-day. Imagine this: a client tries to reach you, but your phone system is clunky, outdated, and drops calls like it’s 1999. You lose business—end of story. That’s where VoIP (Voice over Internet Protocol) solutions come in, and it’s why SMBs are turning to Towner to level up their communication game.

Here’s what you get when you go VoIP with Towner:

Scalability: Growing fast? No problem. With Towner’s VoIP solutions, adding new lines is as easy as adding a new app to your phone.
Remote-Ready: Whether your team is in Kansas City or spread across the Midwest, our cloud-based tools keep everyone connected, no matter the location.
Cost-Effective: Save up to 40% on communication costs without sacrificing quality. It’s like trading in your old car for a sleek, new electric—without the sticker shock.

Forbes reports that small businesses can reduce communication costs by up to 40% by switching to VoIP systems over traditional phone lines. That’s more money back in your pocket—and more flexibility for your business.

Tailored Solutions for Your Industry

We get it. No two businesses are the same, and neither are their communication needs. That’s why Towner’s solutions are designed with flexibility in mind—because what works for a manufacturing plant doesn’t always work for a healthcare facility.

Healthcare: When lives are on the line, every second counts. Towner’s solutions make sure internal coordination is seamless, so you’re never left scrambling to connect with the right people. When a local healthcare facility switched to Towner’s VoIP, they reduced missed internal calls by 20%—meaning faster coordination during critical moments.
Manufacturing: Keep production lines moving with a system that bridges your on-site and off-site teams. Say goodbye to downtime and hello to smooth operations. One Kansas City-based manufacturing client cut communication delays by 15% after switching to Towner’s cloud-based system.
Financial Services: Security is your top priority, and it’s ours too. Our encrypted communication tools keep sensitive info safe, without the hassle of complex setups. A report from Statista indicates that industries with strict regulations, like finance and healthcare, are adopting secure cloud communication solutions faster than ever.

Why Towner? We’ve Got the Edge

Towner isn’t just another provider. We’re your partner in making tech work for you—not the other way around. Here’s what sets us apart:

24-Hour Local Support: Got a problem at 2 AM? We’ll pick up the phone. No bots, no automated responses—just real people ready to help. It’s like having a tech-savvy neighbor, but one who doesn’t mind midnight calls.
Speedy Service: Time is money, right? We resolve issues fast, so you can get back to doing what you do best. No waiting around for days to fix a simple issue.
Decades of Experience: When it comes to telecom, we’ve seen it all. Our solutions are built on a foundation of expertise, designed to grow with your business. We’re not just selling you a product; we’re offering a partnership that evolves with you.

The Benefits of Switching to VoIP Solutions with Towner

Let’s talk benefits. Here’s what you can expect when you make the switch:

Crystal-Clear Calls: Tired of shouting, “Can you hear me now?” into your phone? Our VoIP systems deliver the kind of call quality that makes you forget it’s internet-based.
Integrate with What You’ve Got: Already using Microsoft Teams or other popular platforms? Towner’s solutions plug right in, making the transition seamless.
Future-Proof Your Setup: Technology changes fast, but you don’t have to play catch-up. We keep your system up-to-date, so you’re always ahead of the curve. A 2024 report from Deloitte found that 80% of SMBs who switched to cloud-based communication tools saw improved team productivity.

By the Numbers: Why VoIP is the Future of Business Communication

80% of SMBs who switched to VoIP saw a productivity boost. (Deloitte, 2024)
40% savings on communication costs by replacing traditional lines with VoIP. (Forbes)
30% faster resolution times reported by businesses that rely on cloud-based communication for remote teams.

Is Your Communication System Holding You Back?

Not sure if VoIP is right for you? Take this quick quiz:

How often do you experience dropped calls?
Are remote team members struggling to stay connected?
Is your communication setup costing more than it should?
Do you need 24/7 support without the runaround?

If you answered “yes” to any of these, it’s time to upgrade with Towner.

FAQ

What are the top benefits of switching to VoIP for small businesses?
Answer: Switching to VoIP offers multiple benefits for small businesses:

Cost Savings: VoIP can reduce communication costs by up to 40% compared to traditional phone lines, as it eliminates charges for long-distance calls and minimizes hardware costs.

Scalability: Easily add or remove phone lines as your business grows, without the hassle and expense of installing new hardware.

Advanced Features: Access features like call forwarding, voicemail-to-email, video conferencing, and integration with other collaboration tools.

Flexibility for Remote Work: Employees can stay connected from anywhere using VoIP apps on their smartphones or laptops, ensuring productivity even outside the office.

Improved Call Quality: With the right internet connection and Quality of Service (QoS) settings, VoIP can provide crystal-clear call quality, ensuring smooth communication.
How does VoIP improve remote work productivity for businesses?

Answer: VoIP is a game-changer for remote work productivity. It allows employees to make and receive calls from any location, using their smartphones or laptops as extensions of their office phone system. This flexibility keeps remote teams connected as if they were in the same room, allowing for seamless collaboration. Additionally, VoIP integrates with platforms like Microsoft Teams and Zoom, making it easy to schedule and join video calls directly from the phone system. With features like voicemail-to-email and call forwarding, important messages are never missed, and team members stay productive no matter where they are working.
Is VoIP reliable for businesses during internet outages?

Answer: While VoIP relies on an internet connection, there are ways to ensure your business remains connected even during outages. Towner offers solutions like automatic call forwarding, where calls can be routed to mobile phones if the primary internet connection fails. Additionally, backup internet options, such as 4G LTE failover, can maintain VoIP service during short-term disruptions. Many businesses also use a hybrid approach, keeping a few traditional lines as a backup. With these measures, you can minimize downtime and keep your communication lines open even in unexpected situations.
How much can my business save by switching to VoIP from traditional phone systems?

Answer: On average, small businesses can save between 30% and 50% on communication costs by switching to VoIP. Traditional phone systems often come with high fees for long-distance calls, maintenance, and on-site hardware. VoIP eliminates many of these costs, using your existing internet connection to carry calls. Moreover, features like video conferencing, voicemail-to-email, and call analytics are often included in VoIP packages, reducing the need for separate services. For example, businesses that use Towner’s VoIP solutions have reported savings of up to $1,200 per month compared to their previous setups.
What security features does VoIP offer for businesses?
Answer: Security is a top priority when it comes to VoIP, and Towner’s solutions are designed to protect your communications. Features include:

Encryption: VoIP calls are encrypted, making it difficult for unauthorized parties to intercept conversations.

Secure Data Centers: Calls are routed through secure data centers with robust access controls.

Network Monitoring: Continuous monitoring of network activity helps detect and respond to any suspicious activity, ensuring your system is always protected.

Multi-Factor Authentication (MFA): Adds an extra layer of security for accessing your VoIP system, ensuring only authorized users can manage call settings.
What is the difference between VoIP and a traditional landline?

Answer: The main difference between VoIP and traditional landlines is that VoIP uses the internet to transmit voice calls, while landlines use physical copper wires. VoIP offers greater flexibility, allowing users to make and receive calls from anywhere with an internet connection, using smartphones or computers. It also includes advanced features like call forwarding, voicemail-to-email, and video conferencing, which are typically not available with traditional landlines. Traditional landlines are limited to a fixed location, making them less suitable for remote work. In terms of cost, VoIP is generally cheaper, as it eliminates charges for long-distance calls and reduces the need for physical infrastructure.
Can VoIP integrate with Microsoft Teams and other collaboration tools?

Answer: Yes, VoIP can seamlessly integrate with collaboration tools like Microsoft Teams, Zoom, and Slack. This integration allows users to make and receive calls directly through their preferred platforms, keeping all communication in one place. For example, with Towner’s VoIP solutions, businesses can sync their phone system with Microsoft Teams, enabling employees to schedule meetings, make voice or video calls, and manage contacts from a single interface. This makes it easier for teams to collaborate without switching between multiple apps, boosting efficiency and streamlining communication.
How difficult is it to set up VoIP for a small business?

Answer: Setting up VoIP is much simpler than you might think. With Towner’s VoIP solutions, most businesses can be up and running within a few days. Our team handles the entire process, from setting up your virtual phone numbers to configuring call routing and training your staff. VoIP systems are hosted in the cloud, so there’s no need for complex hardware installations. All you need is a reliable internet connection and IP phones (or even just smartphones or computers), and you’re ready to go. We make the transition seamless, so you can focus on running your business while we handle the tech.
What industries benefit most from using VoIP?
Answer: VoIP can benefit nearly any industry, but some see particularly high advantages:

Healthcare: VoIP supports quick and secure communication between healthcare providers, improving response times and patient care.

Financial Services: Encrypted calls and secure communication tools ensure compliance with industry regulations, protecting sensitive client data.

Manufacturing: VoIP enables coordination between on-site and remote teams, ensuring smooth operations and reducing downtime.

Retail: VoIP allows for better customer support through features like automated attendants, call routing, and integration with CRM systems, improving customer satisfaction and sales.
How does VoIP handle call quality compared to traditional phone lines?

Answer: With the right setup, VoIP can match or even surpass the call quality of traditional phone lines. Towner’s VoIP solutions use Quality of Service (QoS) settings to prioritize voice traffic over other types of internet usage, reducing latency and ensuring clear calls. Modern VoIP systems also feature HD Voice, which provides a richer audio experience compared to standard landline calls. While call quality does depend on the strength of your internet connection, we ensure that your system is optimized for the best performance, offering a consistent and reliable communication experience.

Ready for a Communications Upgrade? Let’s Talk

Why settle for outdated tech when you can get a solution that grows with you? Towner Communications is here to make it easy. For a limited time, schedule your free 30-minute VoIP Strategy Session with us, and we’ll show you just how simple it can be to connect your team and clients—no jargon, just results. Get in on the communication revolution with Towner. Let’s boost your business with the right tools, right now. Contact us today!

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October 7 2024

Upgrade Without the Sticker Shock: How Towner Helps Companies Achieve Affordable Telecom Transitions

jtowner@townerkc.com Blog, Cloud Communication, Contact Center, Phone Systems, Technology Tips Business Communications, cloud, Collaboration, Customer Experience, Productivity

Upgrading to affordable telecom solutions in Kansas City can be daunting, especially with concerns about costs and achieving ROI. For businesses relying on legacy systems, finding the right partner to manage these upgrades is critical.? For CFOs, CIOs, and CTOs, legacy tech like NEC and Toshiba often struggles to meet today’s business needs. But the fear of making a costly investment that doesn’t pay off is just as real.

At Towner Communications, we get it. Our approach is simple: affordable telecom solutions with quality and a proven track record guiding businesses through upgrades. Let’s break down how we do it.

The Real Cost of Avoiding Cost-Effective Telecom Solutions in Kansas City:

Keeping those old systems running might seem like a way to save money, but the numbers tell a different story. Maintaining legacy systems can cost up to 25% more annually. This is compared to updated solutions, largely due to increased maintenance needs and inefficiencies. Outdated hardware needs specialized maintenance, which becomes costly as fewer technicians are familiar with older systems. Additionally, system downtime and compatibility issues can directly impact productivity.

Businesses delaying critical telecom upgrades face operational cost increases of 20-50% due to the hidden costs of maintaining outdated infrastructure. This includes managing frequent downtime and missing opportunities to integrate modern, cost-saving technologies like AI and automation. The burden of outdated systems can ultimately be more expensive than the price of a strategic upgrade.

Story Highlight: Remember when companies like NEC and Toshiba were the backbone of business communications? Today, many businesses relying on these legacy systems are stuck with rising costs and declining support options. At Towner, we’ve guided companies from outdated systems to efficient solutions, achieving significant cost savings and better performance.

Visual comparison showing cost differences between maintaining legacy telecom systems and upgrading to modern VoIP solutions for Kansas City businesses

Why Kansas City Businesses Choose Towner for Cost-Effective Telecom Upgrades?

While many local competitors offer telecom alongside IT support, Towner remains focused on delivering top-notch telecom solutions. Unlike generalists, we’ve weathered the ups and downs of this industry and know how to optimize every dollar you spend.

Example: A Kansas City manufacturing firm saved 20% on communication costs within six months of switching to a customized VoIP. This tailored solution met their needs, reduced overhead, and made remote work seamless—far from a one-size-fits-all approach.

Federal Funding: A Hidden Opportunity to Offset Telecom Costs

Navigating federal programs like the Infrastructure Investment and Jobs Act (IIJA), which allocated $65 billion for broadband improvements, can be daunting. But it’s also a significant opportunity to reduce the cost of telecom upgrades. Towner’s expertise in helping clients tap into such funding allows businesses to upgrade without shouldering the entire financial burden themselves. This can be a game-changer for decision-makers looking for ways to make modernization projects more budget-friendly.

Did you know? In 2023, companies using federal broadband funding cut upgrade costs by up to 30% compared to those using internal budgets.

A Proven Path to ROI: Towner’s Tailored Telecom Solutions

Upgrading your telecom systems is an investment, and we’re committed to making sure you see returns. Here’s what you can expect when you partner with us:

Initial System Health Check: Towner offers a complimentary telecom evaluation to assess your current system’s health and effectiveness. This step identifies areas where you’re losing money or efficiency.
Customized Transition Plans: Forget one-size-fits-all. Our recommendations fit your needs—whether a phased approach to reduce disruption or a complete system overhaul.
Ongoing Support & Savings: Our support doesn’t end after the upgrade. We’re here 24/7 to ensure your systems run smoothly and continue delivering value.

Businesses that strategically invest in telecom upgrades often experience a 15-20% improvement in operational efficiency over three years. This aligns with Towner’s track record of delivering sustainable value.

Don’t Get Stuck in the Past: Upgrade Smarter with Towner

Telecom companies like Toshiba might have thrown in the towel, but Towner is here to help you power forward. By embracing modern solutions like VoIP and cloud-based communications, you can position your business to compete, grow, and thrive.

Our advice? Don’t wait until your outdated systems become a bottleneck. Let’s face it—2024 isn’t the year to lag behind. Schedule your free telecom and communications evaluation today to see how much you could be saving.

Let’s Future-Proof Your Communications!

Ready to take the next step? Don’t settle for telecom solutions that aren’t built to last. Contact us today to schedule a complimentary Telecom & Systems Health Check. Let Towner help you cut costs and boost efficiency, so you can focus on what matters most—growing your business.

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October 3 2024

Unlock Your Service Superpowers with Towner’s New Customer Portal

jtowner@townerkc.com Blog, Technology Tips, Training Business Communications, Customer Experience, Growth, Productivity

Customer Portal Dashboard

When it comes to managing your telecom services, we know speed and control are everything. That’s why Towner is proud to introduce our Customer Portal—your self-service command center! With just a few clicks, you can submit tickets, track their status, and even order new cloud phones, all from one place. Ready to be in total control? It’s time to unlock your service superspeed!

What Is the Towner Customer Portal?

Think of the Towner Customer Portal as your personal dashboard for managing all things telecom. No more waiting on the phone to request support or wondering about the status of a service ticket. Now, you can do it all online—at your convenience.

Here’s what you can do inside the portal:

Submit service tickets yourself: No need to call in, just log into the portal and create a ticket.
Track ticket status in real-time: Check up on your service requests at any time, with full visibility.
Order new cloud phones: Need to scale up or switch out your cloud phones? Place an order through the portal and get set up faster than ever. (currently only available to Elevate platform clients)

Whether you prefer to handle things yourself or talk to us directly, the portal gives you flexibility. But the best part? It’s going to speed up your service like never before.

Why Should You Set Up Portal Access Now?

We’re encouraging all Towner clients to get set up on the Customer Portal before January 1, 2025. Here’s why:

The portal is your competitive advantage. It empowers you to manage your communications more efficiently and take control of your business’s telecom needs without any wait time or red tape. No more wondering where your request stands—everything is at your fingertips. Plus, you’ll save precious time and avoid bottlenecks, which is a win in any business environment.

How Do I Set Up My Portal Access?

It’s simple. All you need to do is contact Towner and we’ll have you set up with portal access in no time. Once you’re in, you’ll be able to start managing your tickets, tracking orders, and making updates whenever you want.

To make things even easier, we’ve got two short training videos that show you exactly how to use the portal. You’ll be a pro in no time.

Client Portal Training Videos

How to Order a Phone in Towner’s Customer Portal: Step-by-Step Guide

How to Enter a Service Ticket in Towner’s Customer Portal: Step-by-Step Training

A Smarter Way to Manage Telecom Services

Still prefer picking up the phone and chatting with us? That’s cool too. The portal isn’t a replacement for our hands-on service—it’s just another way to make your life easier. It’s built for flexibility, so whether you’re a self-service hero or a let’s-chat type, we’ve got you covered.

But trust us—once you start using the portal, you won’t look back. It’s faster, easier, and it puts you in control.

How Does the Portal Give You a Competitive Advantage?

With Towner’s Customer Portal, you’re not just gaining a tool—you’re gaining a competitive edge. Being able to submit service tickets online and track ticket status eliminates delays and guesswork. You can stay on top of your telecom needs without having to wait on hold or check in with support. And with the ability to order cloud phones at your convenience, your business stays agile and ready to scale.

Towner’s always been known for world-class service, and the portal is just another way we’re leveling up for our clients. It’s self-service with style, and it’s going to take your telecom game to the next level.

Unlock Your Service Superpowers: Contact Us for Portal Setup Today!

Don’t wait until the last minute—reach out to us today and get set up on the Towner Customer Portal. With January 1, 2025 approaching fast, now’s the time to unlock all the benefits of faster, more efficient service. Whether you’re submitting tickets, tracking requests, or ordering cloud phones, the portal puts you in control.

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October 1 2024

Towner Communications and Big Brothers Big Sisters Kansas City: A Partnership that Empowers Local Youth

jtowner@townerkc.com About Us, Blog, News Collaboration, Growth, Towner Communications

Towner Communications hosts a Big Brothers Big Sisters Kansas City donation bin, encouraging clothing donations to support local youth mentorship programs.

Imagine your old coat or that pair of shoes collecting dust in your closet becoming the spark that changes a child’s life forever. Every donation to Big Brothers Big Sisters Kansas City (BBBSKC) directly funds programs that provide children in our community with the mentorship they need to unlock their potential.

At Towner,we love giving back to the community, which is why we’re excited to host a donation bin for BBBSKC right here at our office. And trust us, this isn’t just any donation bin—it’s an opportunity for you to directly support local kids in need, all while cleaning out your closet!

Why Big Brothers Big Sisters Kansas City is Essential to Our Community:

Big Brothers Big Sisters Kansas City (BBBSKC) has been matching local children (Littles) with adult mentors (Bigs) for over 50 years. Currently, they have over 1,031 active matches and are working tirelessly to find Bigs for more than 200 kids who are still waiting for a mentor. Through these relationships, Littles experience improved self-esteem, better academic performance, and stronger relationships at home. In fact, 100% of the Senior Littles in Kansas City graduated from high school last year, an incredible statistic that shows just how powerful these mentorships are.

How Your Donations Make a Difference with BBBSKC:

You might be wondering, how does donating my old clothes make such a big impact? The answer is simple—BBBSKC’s thrift operations generate over $1.2 million annually, providing essential funding for their mentoring programs. And with just one donation bin, we can help generate $10,000 to $15,000 a year to fuel this life-changing work.

Recent Success Stories | Fundraising Events Making an Impact:

BBBSKC consistently hosts fundraising events that engage the Kansas City community and bring in significant financial support. Here are just a few examples of their recent successes:

Summer Bowl for Kids’ Sake: This fun-filled bowling event exceeded expectations in 2024, raising a record-breaking $777,511. These funds help match more children with caring mentors, giving them the confidence and skills they need to succeed.

Big Brothers Big Sisters Kansas City Summer Bowl for Kids' Sake event raised over $777,511 in 2024 for youth mentorship.

Most Wanted Auction: This glamorous auction in December 2023 raised an astonishing $1.24 million. The auction showcased once-in-a-lifetime experiences, with all proceeds directly supporting BBBSKC programs.

Big Brothers Big Sisters Kansas City fundraising event supporting over 1,031 active mentor-mentee matches

Why Towner is Proud to Partner with BBBSKC:

“At Towner, our business is all about connecting people—whether it’s through technology or community outreach,” says Julie Towner, CEO of Towner Communications. “We believe in the power of mentorship to change lives, and Big Brothers Big Sisters Kansas City is doing that every day. Hosting a donation bin is a small way for us to contribute to a huge cause. Every item donated helps a child in Kansas City, and that’s something we can all be proud of.”

By hosting this bin, we’re not just offering a convenient place to donate—we’re helping fuel a mentorship revolution that’s transforming our community. Donating clothes or volunteering as a mentor with BBBSKC offers a powerful way to give back to Kansas City.

National Impact: Big Brothers Big Sisters Across the U.S.:

The National Impact of Big Brothers Big Sisters: While we’re excited to support BBBSKC’s local efforts, it’s important to recognize the larger, national impact of Big Brothers Big Sisters. Founded over 100 years ago, Big Brothers Big Sisters of America has served millions of children across the country. Nationally, this program mentors kids who are:

46% less likely to start using illegal drugs
55% more likely to enroll in college81% more likely to report stronger family relationships
81% more likely to report stronger family relationships

The mentorship model not only helps individual children succeed but also contributes to healthier, stronger communities nationwide.

How Can You Get Involved?

Donate Clothes: Clean out your closet and drop off gently used items at our donation bin, conveniently located at 310 89th Terrace, Kansas City, MO 64114.
Become a Mentor: Want to make an even bigger impact? Become a Big Brother or Big Sister by signing up on the BBBSKC website.
Join an Event: Participate in one of BBBSKC’s amazing fundraising events, like the Summer Bowl for Kids’ Sake or the Most Wanted Auction. Every event supports Kansas City’s youth and brings the community together for a great cause.

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September 30 2024

BroadSoft-Based Service Providers: Navigating Changes for Kansas City Businesses

jtowner@townerkc.com Blog, Cloud Communication, News, Phone Systems, Unified Communication Business Communications, cloud, Cloud Communications, Growth

Key Takeaways:

BroadSoft-based service providers in Kansas City may be transitioning to new platforms, affecting business communications.
Kansas City businesses should evaluate VoIP alternatives to ensure continued service and access to new features.
Towner Communications can help Kansas City businesses navigate these transitions and choose the best unified communication solutions.

BroadSoft-Based Service Providers: Navigating Changes for Kansas City Businesses

If you’re a business in Kansas City using VoIP or Unified Communications, you may have heard about recent changes involving BroadSoft-based Service Providers (SPs). As technology evolves, it’s essential to understand how these developments impact your business communications. Let’s break it down and discuss what it means for companies like yours.

What Is BroadSoft, and Why Does It Matter?

BroadSoft, now owned by Cisco, was once a leading platform for VoIP and UC. Their services were widely used by service providers (SPs) around the world. When Cisco acquired BroadSoft, it signaled changes in how some SPs deliver communication services. For Kansas City businesses relying on BroadSoft-based SPs, this shift could affect everything from service continuity to feature availability.

So, what does this mean for you, and how do you ensure your business stays connected without disruption?

BroadSoft and Cisco: How Changes Affect Kansas City VoIP Providers

Cisco’s acquisition of BroadSoft in 2017 meant that many BroadSoft-based service providers are now transitioning to other platforms. As Cisco integrates BroadSoft’s technologies, some service providers are moving away from the platform to avoid future uncertainty.

For Kansas City businesses, this may result in changes to the features, pricing, and support from your current service provider. It’s essential to know if your provider is staying with BroadSoft, switching to Cisco’s Webex, or moving to another VoIP system for reliable communications.

What Kansas City Businesses Need to Know About BroadSoft Service Providers

Service Continuity
If your business uses a BroadSoft-based SP, you’ll want to confirm how the provider plans to handle the transition. Are they continuing with BroadSoft, moving to Cisco’s suite of services, or adopting a completely new VoIP platform? Ensuring that there is no disruption in your service during this shift is vital for your team’s productivity.
New Platform Features
It’s crucial to determine if your provider is staying with BroadSoft, switching to Cisco’s Webex, or choosing another VoIP system for reliable communications. These upgrades could provide greater flexibility for Kansas City businesses with remote teams or multiple locations.
Long-Term Support
Depending on your SP’s decisions, long-term support could be impacted. Businesses in industries like healthcare or finance, requiring reliable communication services, must ensure their service provider is prepared for future needs.

VoIP Solutions for Kansas City: Exploring BroadSoft Alternatives

At Towner Communications, we understand that your business communications are too important to leave to chance. Although we are not a Cisco partner, we help Kansas City businesses navigate telecom changes by offering expert guidance on VoIP and unified communication solutions.

If your BroadSoft-based provider is transitioning to a new platform, or you’re exploring options, Towner Communications can help you find the best solution. We offer expert support in Kansas City, from evaluating new features to ensuring your communication system is secure and scalable.

Towner Communications: Your Next Steps Guide to VoIP Transitions

Evaluate Your Current Service Provider
If your business relies on a BroadSoft-based SP, now is the time to ask questions. What platform are they moving to? How will it impact your business? Will there be changes in pricing or features?
Explore Alternative Solutions
If you’re considering switching from your current SP, Towner Communications can guide you through the process. We’ll help you explore alternative VoIP and Unified Communications solutions that fit your business needs without disrupting your workflow.
Stay Informed
The telecom industry is constantly evolving. By staying informed, your Kansas City business can stay ahead, ensuring reliable and efficient communication systems that grow with your company.

As BroadSoft-based providers transition, Kansas City businesses must be proactive in ensuring their communication systems stay reliable. Towner Communications is here to support your transition, providing local expertise and hands-on service to help you make the best decisions for your business.

Ready to discuss your options? Get in touch with Towner today to explore how we can keep your business connected.

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September 25 2024

What NEC Communications Customers in Kansas City Need to Know About the Intermedia Acquisition

jtowner@townerkc.com Blog, Cloud Communication, News, Unified Communication Business Communications, cloud, Customer Experience, Growth, Productivity, Towner Communications

NEC Communications Kansas City Intermedia Acquisition Impact

How the Intermedia NEC Acquisition Impacts NEC Communications in Kansas City

“Change is the only constant in life,” Heraclitus once said. And for NEC customers in Kansas City and the Midwest, that change just got a whole lot more exciting!

Intermedia, a powerhouse in cloud communications, has just announced they’re acquiring NEC’s UNIVERGE BLUE UCaaS and CCaaS operations in North America. But this isn’t just another corporate shake-up—it’s a game-changer for businesses relying on NEC’s communication tools. Let’s break down what this means for you and why Towner Communications is the best cloud communication provider for NEC customers in Kansas City to help you navigate these waters.

Why NEC Communications in Kansas City is About to Get Even Better

Across the U.S., businesses are rapidly transitioning to cloud-based communications. This shift isn’t just a passing trend; it’s a strategic move that’s critical for staying competitive in an increasingly digital marketplace. Intermedia’s acquisition of NEC’s UCaaS and CCaaS operations is a direct response to this growing demand, ensuring that businesses like yours have access to the most advanced, reliable, and flexible communication solutions available.

For NEC customers, especially those in Kansas City and the Midwest, this acquisition means enhanced services and better support. Intermedia has been NEC’s exclusive cloud communications partner since 2020, so you’re already using their robust platform—just under the NEC brand. The best part? This transition is designed to be seamless. Your current contracts, service levels, and support arrangements will remain in place, ensuring that your business operations continue without a hitch.

How Does the Intermedia NEC Acquisition Affect Kansas City Businesses?

So, what’s the timeline? The deal is expected to close by the end of September 2024 in the U.S. and Canada, with Europe following shortly after. Here’s what that means for your business:

Seamless Transition: Intermedia is dedicated to making sure there’s no disruption in service. You’ll continue to benefit from NEC-branded services you trust, but with enhanced access to Intermedia’s innovative solutions and support teams.
Stronger Network and Support: Expect more direct access to cutting-edge tools like AI-powered analytics and multi-channel archiving, all designed to make your communications smarter and more secure. Plus, Intermedia and Towner’s J.D. Power-certified 24/7 technical support ensures that help is always available when you need it most.

Why Towner Is the Best Cloud Communication Provider for NEC Customers in Kansas City and Trusted Intermedia Partner

Navigating change can be tricky, but that’s where Towner Communications comes in. As Kansas City’s trusted partner in unified communications, we’re here to make this transition as smooth as possible. With our deep expertise and local presence, we’re uniquely positioned to help you make the most of what’s to come.

Here’s how we’re going to help:

On-the-Ground Support: While Intermedia will handle the broader transition, Towner offers the local touch. Need someone who can be there, face-to-face, to answer questions or troubleshoot issues? We’ve got you covered.
Seamless Cloud Migration: Still using on-premises systems? Now might be the perfect time to consider a cloud transition. Towner can guide you through this process, ensuring a seamless move that aligns with your business goals. Intermedia’s platforms are built for agility, and we’re here to help you harness that power.
Tailored Solutions: Every business is different. That’s why Towner doesn’t do cookie-cutter solutions. We’ll work with you to tailor your communications setup to fit your specific needs—whether that’s scaling up, integrating new features, or optimizing your current systems.

Ready to Navigate the Change? Here’s How Towner Can Help

Need proof? When a Legacy Shortel Customer faced a similar transition last year, they turned to Towner. We not only ensured their migration to Intermedia was seamless, but we also optimized their setup to reduce operational costs by 20%. That’s the kind of hands-on support and expertise we bring to the table.

Change doesn’t have to be daunting, especially when you have the right partners by your side. Towner Communications is here to ensure that your business doesn’t just survive this transition—it thrives. Reach out to us today, and let’s discuss how we can help you take full advantage of this exciting new chapter.

And because we’re committed to your success, we’re offering a free consultation and communication system assessment for all NEC customers in the Kansas City area. Let’s explore how you can leverage this acquisition to elevate your business communications.

The future of your communications is bright. Let’s navigate it together.

Frequently Asked Questions About the Intermedia NEC Acquisition for Kansas City Businesses

Q1: How will the Intermedia NEC acquisition affect my NEC communication services in Kansas City?

A: The Intermedia NEC acquisition is designed to be seamless for NEC customers in Kansas City. Your existing services, contracts, and support arrangements will remain unchanged, but you’ll gain enhanced access to Intermedia’s innovative cloud communication solutions and robust support network.
Q2: Will there be any disruptions to my communication services during the transition?
Q3: What benefits can I expect from this acquisition as an NEC customer in Kansas City?

A: As an NEC customer in Kansas City, you can expect several benefits, including more direct access to cutting-edge tools like AI-powered analytics, enhanced cloud communication solutions, and 24/7 technical support from Intermedia, all designed to improve your business communications.
Q4: Is now a good time to transition from on-premises systems to cloud-based communications?

A: Absolutely. The acquisition provides an excellent opportunity to transition to cloud-based communications, especially with Intermedia’s proven platform and Towner Communications’ local expertise to guide you through the process, ensuring a smooth and efficient migration.
Q5: How can Towner Communications help my business during this transition?

A: Towner Communications is your local partner in Kansas City, offering personalized support, on-the-ground assistance, and tailored communication solutions to ensure your business not only adapts to the changes but thrives. We’re here to provide seamless migration services and ongoing support to keep your communication systems running smoothly.

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September 23 2024

The Hidden Costs of Disparate Communication Tools: Why Kansas City Businesses Are Switching to Unified VoIP Solutions

jtowner@townerkc.com Blog, Cloud Communication, mobility, Unified Communication Business Communications, cloud, Cloud Communications, Collaboration, Growth, Productivity

Key Takeaways:

Communication Chaos? Not on Our Watch!

If you’re drowning in a sea of different communication tools, you’re not alone. Kansas City businesses like yours often struggle with the inefficiencies and headaches that come from juggling multiple platforms. We’re talking about lost productivity and unnecessary costs that can drag your business down.

Stop Bleeding Money with Disconnected Tools

Here’s the deal: running multiple communication systems can inflate your operational costs by as much as 15%. That’s a lot of cash that could be better spent elsewhere! Plus, the more tools you use, the higher your risk for costly cybersecurity breaches. Ouch.

Unified VoIP: The Secret Sauce for Kansas City Success

Imagine a world where all your communication needs are seamlessly integrated into one powerful platform. That’s the beauty of Unified VoIP Solutions from Towner Communications. We’re here to help you cut costs, boost efficiency, and secure your operations—whether you’re a local law firm, healthcare provider, or manufacturer.

Understanding the Complexity of Managing Multiple Communication Channels

Managing communication in today’s business environment is no easy feat. Many Kansas City companies, whether small businesses or multi-location enterprises, are bogged down by a tangled web of emails, instant messaging platforms, video conferencing tools, and customer support systems. This fragmentation doesn’t just hinder efficiency; it also opens the door to significant operational costs and security risks.

Why Disconnected Communication Systems Are Holding Your Business Back

Consider a typical day at a Kansas City financial institution or healthcare facility. Employees are forced to navigate a maze of different communication tools, each with its own interface, log-in requirements, and user experience. The result? Miscommunication, delayed responses, and a workforce spending more time managing tools than actually communicating.

Research shows that businesses using five or more disparate communication tools can experience up to a 25% reduction in productivity. This inefficiency is further exacerbated by the need to maintain, update, and troubleshoot multiple platforms—a burden that often falls on already overstretched IT departments.

The Financial and Operational Impact of Juggling Multiple Tools

The financial implications of this complexity are just as concerning. Each communication tool comes with its own set of licensing fees, training requirements, and support costs. For example, a Kansas City manufacturing company might find itself paying for redundant features across different platforms or struggling with the hidden costs of non-compliance with industry regulations.

But the financial burden doesn’t stop there. The increased risk of cybersecurity breaches is another major concern. Disparate systems are harder to secure, and the more tools you have, the more potential entry points exist for cybercriminals. For companies handling sensitive data, like law firms or healthcare providers, this risk is simply unacceptable.

Unified VoIP Solutions: The Game-Changer for Kansas City Businesses

This is where Unified VoIP Solutions come into play. By consolidating all communication channels into a single, cloud-based platform, Towner Communications helps businesses streamline their operations, reduce costs, and improve security. Our customized VoIP solutions are designed to fit the unique needs of Kansas City businesses, whether you’re a small business or a multi-location enterprise.

Unified communications not only simplify your workflow but also enhance mobility and scalability. Imagine a healthcare provider in Kansas City that can seamlessly switch from desktop to mobile communications, ensuring that vital information is accessible anytime, anywhere. Or a law firm that can secure client communications with robust encryption, protecting sensitive data from breaches.

How Towner Communications Simplifies and Secures Your Communication Systems

At Towner, we specialize in providing cloud-based VoIP systems that integrate seamlessly with your existing infrastructure. Our solutions offer enhanced security features, compliance with industry standards, and the flexibility to scale as your business grows. By partnering with us, Kansas City businesses can enjoy a 15% reduction in operational costs and a significant boost in productivity.

We understand the unique challenges faced by industries like healthcare, finance, and manufacturing, and we tailor our services to meet those needs. With no term contracts and a commitment to personalized service, Towner Communications is the trusted local partner for businesses looking to modernize their communication strategies.

Unified Communication Solutions: FAQs for Kansas City Businesses

Q: How can Unified VoIP solutions help my Kansas City business reduce communication costs?
Q: Are VoIP systems secure enough for financial institutions in Kansas City?
Q: What are the main advantages of switching to a cloud-based phone system for my small business?

The complexity of managing multiple communication tools is a costly and risky endeavor. But with Towner Communications’ unified VoIP solutions, Kansas City businesses can simplify their communication systems, reduce costs, and enhance security. Don’t let your communication strategy hold you back—contact Towner Communications today to learn how we can help transform your business operations.

Ready to unify your communication channels and boost efficiency?

Contact Towner Communications for a free consultation and see how our customized VoIP solutions can work for your Kansas City business.

REQUEST A QUOTE

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September 18 2024

Zoom and Mitel Partner to Launch AI-First Hybrid Communication Solutions for Enterprises

jtowner@townerkc.com Blog, Cloud Communication, Mitel, mobility, News Business Communications, cloud, Cloud Communications, mitel, zoom

Zoom and Mitel Partner to Launch AI-First Hybrid Communication Solutions for Enterprises

Big news for businesses worldwide!

Companies using hybrid communication solutions experience up to a 20% increase in productivity, studies show. We’re excited to share that our partner Mitel has teamed up with Zoom to deliver an AI-powered hybrid communication solution for enterprises.

At Towner Communications, we know first-hand how powerful Mitel’s solutions are. This new partnership with Zoom is about to take things to the next level. Imagine seamless global collaboration, smarter integrations, and AI innovations that not only follow the future—they shape it. For our clients, this means enhanced flexibility, efficiency, and scalability—all wrapped into one powerful solution.

Key Takeaways

Zoom and Mitel Partnership: Combining Zoom’s video collaboration platform with Mitel’s telephony expertise to deliver a powerful AI-first hybrid communication solution.
Benefits for Enterprises: Enhanced flexibility, AI-driven insights, and seamless integration of voice and video tools.
Towner’s Role: As a trusted Mitel partner, Towner is here to help businesses implement this next-gen communication technology.

How Zoom and Mitel’s AI-Powered Partnership Transforms Hybrid Communication

The Zoom and Mitel partnership is more than just a collaboration—it’s a game-changer for enterprise communication. Zoom’s video platform and Mitel’s unified communications expertise combine to offer enterprises a seamless hybrid solution for voice, video, and collaboration.

Here’s how this hybrid communication solution benefits your business:

Enhanced Flexibility: Whether in the office or remote, this platform enables seamless real-time collaboration. Remote work has never felt this smooth.
AI-Driven Insights: From auto-generated meeting summaries to prioritizing calls, AI tools in this platform provide insights that allow teams to work smarter, not harder.
Unified Integration: This is where the magic happens. By merging Mitel’s telephony systems with Zoom’s video and collaboration features, you no longer need multiple systems. It’s all in one place, making communication faster, more reliable, and more efficient.

Why Enterprises Need AI-Driven Communication Solutions

AI is no longer just a “nice-to-have”—it’s becoming a must-have for businesses looking to thrive in today’s digital-first world. According to research, AI-powered communication tools improve decision-making and efficiency by up to 25%. For enterprises, that translates into faster project completion, improved collaboration, and better customer experiences.

Here’s why you should consider adopting AI-driven communication solutions:

Automated Processes: AI handles routine tasks, like note-taking and scheduling, so your teams can focus on what really matters.
Better Decision-Making: AI tools help identify key trends in conversations, making it easier to act on insights.
Improved Customer Engagement: With AI-enhanced communication systems, businesses can offer more personalized and timely responses, improving overall customer satisfaction.

Towner Communications: Your Trusted Partner for Unified Communication Solutions

At Towner, we’ve proudly partnered with Mitel for years, bringing state-of-the-art communication solutions to businesses across industries. Now, with the Zoom-Mitel partnership, we’re even more excited to help our clients implement this next-gen hybrid communication solution.

Our team is here to support you through every step of integrating AI-powered communication tools into your business. Whether enhancing remote work or streamlining customer service, we’re committed to delivering solutions tailored to your needs.

We understand that every business is unique. We work with you to tailor the Zoom-Mitel solution to your goals, keeping you ahead of the competition.

The Future of Hybrid Business Communication: What You Need to Know

The future of business communication is hybrid—and AI is driving that change. The combination of Zoom’s innovative collaboration tools and Mitel’s telephony expertise is setting a new standard for enterprise communications. It’s not just about ease; it’s about giving businesses the tools to thrive in a fast-paced, digital world.

By adopting this new AI-first hybrid solution, your enterprise will:

Streamline operations: Manage all communication channels (video, voice, messaging) from one integrated platform.
Increase productivity: AI tools help your teams collaborate more efficiently, making workflows smoother and faster.
Improve scalability: Whether a startup or an enterprise, this solution adapts to your evolving communication needs.

Ready to Take Your Communications to the Next Level?

If you’re ready to explore how Zoom and Mitel’s new AI-driven hybrid communication platform can revolutionize your business, Towner is here to help. Our expert team will guide your integration, tailor the solution to your needs, and provide ongoing support to maximize its benefits.

Contact us today to learn more about how this innovative hybrid communication solution can transform your enterprise’s operations. Together, let’s create a seamless, AI-powered communication experience for your business.

Frequently Asked Questions:

Q: How does the Zoom and Mitel partnership benefit my business?
Q: Why should enterprises invest in AI-driven communication tools?

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